Dear bassabar,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you've encountered regarding the tournament prize on Duelbits Casino.

To gain a clearer understanding of your situation and assist you effectively, could you please provide the following information:

• Have you received any additional communication from Duelbits since their last response?
• Have you participated in similar tournaments on Duelbits or other platforms before, and if so, were there any issues?

If you have any additional relevant communication or documentation, please feel free to forward it to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Petronela,

First of all, thank you for taking this case and trying to resolve it.

The only communication that I got response was via discord. I will email the whole conversation by email.

I am active for about 4 years in crypto gambling. I participated in many many challenges (must been more then a few hundred now to get an indication) on different platforms (bcgame, stake, shuffle, 500casino).

I am only for a short period playing at Duelbits, and only participated in 1 challenge. This went without any issues.

Also to be able to participate in their tournaments, you have to join it first by clicking the opt-in button.

If you are not eligible to participate, you cannot see/click this button, which was not the case for me.

I joined it, and finished it (and still show as 1st rank in the history of the tournament).

On all those hundreds of challenges there were not really issues, sometime a small problem (like a score which was not counted correctly, etc), but it always got fixed.

Never have I encountered that I got disqualified, and surely not that a casino took away my balance.

If you need any more information, please let me know.

Thank you very much, bassabar, for providing all the necessary information. I will now transfer your complaint to my colleague, Martin ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear bassabar,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Duelbits Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? In case you have confidential evidence of any wrongdoing, please send it to [email protected]. Thank you in advance for providing us with your view of the issue.

Good afternoon,

Martin, there is an ongoing review of this customer account, and I have emailed you further information and the current status of the investigation.

Kind regards.

I sent the export from depos/withdrawals to duelbits.com again.

I also mentioned to them about their annoying attitude towards me. They are the ones accusing me based on some false arguments. They clearly linked my account to another by comparing the cwallet hotwallet.

It seems they are not hindered by any knowledge and not able to correct their own mistakes. Instead they make up new false accusations towards me for having removed some txid's etc, which is not true.

And again obviously without proof, since its not true there cannot be any proof either.

Instead of giving me some solid true proof for the things they accusing me of, they force me to give more information and proof that their false accusations are not true. I think this is not the way it normally should go. I personally, if I accuse someone, I make sure the facts are right before even doing so. If I might have made a mistake, I take back my accusations and offer them my apologies. Duelbits.com seems to not care at all how it must be to me to kept being accused falsely over and over again, instead they keep pushing it more and more with other non valid stuff they make up and make me do even more effort.

Dear casino representative,

thank you for your involvement in the mediation of this case.

Dear bassabar,

are you open to sending the same export to [email protected]? I can then evaluate the evidence for myself as well, and see whether there are any issues.

Hi Martin,

I sent the exports via email.

Best regards.

Dear everyone,

I would like to confirm mediation is ongoing in this matter. We have sent the casino an e-mail with additional questions.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thanks for extending the timer here Martin. I have responded to the previous email. Please let us know if there is anything we can provide further.

Dear parties,

I can confirm we have received an email from the casino representative. Investigation is ongoing on our part. In case any new developments arise, please let us know

Dear parties,

we have sent an email with additional questions to the player. In case there are any new developments, please let us know.

Sent answers to your questions by email.

Dear bassabar,

thank you for your continued cooperation. Just to make things a bit clearer, have you only used the site's refer-a-friend program or also the affiliate program?

Dear casino representative,

I have sent you emails with additional questions. We will be awaiting your answer.

Hi Martin,

I only used a link from a friend of mine who I know via telegram sent me, he told me about duelbits. It was a refer-a-friend link, which it exactly was, I got refered by a friend.

Best regards.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Martin, apologies for the delay.

We have now responded to your last email.

Thanks again for your patience.