I've made another withdrawal of funds, which have been processed and paid out by the casino. However, in the past, the money was directly transferred to my account instantly. Now, nothing has happened for the past 6 hours.

I have entered my account details correctly, just as I have done before. I read another complaint here where it seems Emirbet accidentally transferred the money to the wrong account. Now I'm worried the same thing has happened to me. I have repeatedly asked for a transaction receipt, but to no avail. I want to see a transaction receipt that clearly shows which account the money was transferred to.

This situation is making me nervous, since in the past, the money was quickly deposited into my account.

I ask for your help.

Ich habe erneut Geld ausgezahlt, es wurde bearbeitet und ist vom Casino ausgezahlt worden. Die letzten male war es aber direkt auf meinem Konto, also sofort. Jetzt ist seit 6 Stunden nichts passiert.

Mein Konto habe ich auch korrekt wie die male davor eingegeben, ich habe hier eine andere Beschwerde gelesen, bei dem Emirbet es anscheinend auf ein falsches Konto überwiesen hat. Nun habe ich angst, dass hier das selbe passiert ist. Ich habe schon ?fter nach einem Transaktionsnachweis gefragt, jedoch ohne Erfolg. Ich m?chte einen Transaktionsnachweis sehen, wo drauf steht auf welches Konto es überwiesen wurde.

Es macht mir Angst, da es die letzten male wirklich immer sofort auf meinem Konto war.

Ich bitte um eure Hilfe.

Dear Aslan1912,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EmirBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify if the withdrawal issue is directly related to the withdrawal requests, the subject of your previous complaint? https://casinoguru-int.com/de/emirbet-casino-der-ruckzug-des-spielers-hat-sich-verzogert-3
• When was the withdrawal initiated and processed at the casino side according to your knowledge?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I received my money, everything is fine.

habe mein geld erhalten alles gut.

Dear Aslan1912,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com