I redeemed their free spin bonus & was up to$324 when all the sudden my funds just disappeared. Figured It was a glitch so I logged out and logged back in. Went to my transactions for today june nineteenth and it showed everything I had won since redeeming the bonus. I was able to get one screenshot before the rest disappeared. It now shows I never redeemed any bonus today but there reps stated I had indeed played today but there is now no record of it. I don't really care they screwed me on my vash out funds because it was a free bonus anyway. I do care about others who have made deposits and are being screwed outta there funds. This casinos a scam.

Dear cheryllm4,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshot of your entire conversation with customer support? You can post it here, or send it to my email: [email protected].

Could you kindly send me the exact link to the bonus you activated?

Have you made any successful deposits to this casino before?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear cheryllm4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.