I have one pending withdrawal of 125 EUR since a while, 100 EUR winning from signup bonus then I have made a deposit of 25 EUR and verify my account (Documents). Every time I ask live support they told me I will get my winning soon, the last weekend they have told me Monday for sure but Monday they told me in the next 24h then live support doesn't reply and keep me in chat...

Dear amidad014,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Thank you very much for your reply and interest to help players to get their money, then yes my account is verified and I also made a deposit so there's no problem in this section. They have told me first that they have a very fast payment process 3-5 days and I will get my winning very fast, then they begin the joke with me, every day they told me something, soon, very soon, in 24h, next Monday for sure....but no updates and not seems that they are serious at all.

Thank you very much, amidad014, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear amidad014,

I’m sorry to hear about your bad experience. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Eurobets Casino to join this conversation.

Dear Eurobets Casino team,

Is there any reason why amidad014’s withdrawal has not yet been processed? Please indicate a time frame in which we can expect some progress.

We would like to ask Eurobets Casino team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They tell me in live chat wait 2-3 days then you will get your money for sure but after this period they tell me technical problem and again wait 2-3 days for updates.. At least 5 times that they ask me to wait and i will get paid but nothing seems serious!

Dear amidad014,

Unfortunately, we still haven’t received a response from the casino.

Could you please let us know if there’s been any progress regarding your withdrawal request?

No progress yet, every 2-3 days I ask them about my payment, and they told me the same thing, sorry for the delay and wait 2-3 days again, nothing seems serious!

Thank you, amidad014, for the reply.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

As you might know, Eurobets Casino received a ‘Bad reputation’ from us, which means we would not recommend players to play in this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.