Hello HostileJesus!
Nakon ?to smo prikupili sve potrebne informacije u vezi sa va?im problemom, izgleda da smo mo?da saznali ?ta se zapravo dogodilo sa va?im povla?enjem.
Zamolio sam i vas i kazino da mi date informacije o pla?anju, a kripto adresa je bila ista. ?ini se da ste hteli da povu?ete Bitcoin (BTC) i dobili ste adresu za povla?enje Bitcoin (BTC) sa Coinbase-a, koju ste prosledili kazinu, ali ste izabrali Bitcoin Cash (BCH) kao valutu va?eg povla?enja. Nekako je ova transakcija uspela i potvr?ena je nekoliko puta, ?to smo mogli da vidimo u detaljima pla?anja koje je dostavio kazino.
Situacija kakva je mi vidimo, kazino je uradio sve u skladu sa informacijama koje su im dali i stoga je ova ?alba zaista neopravdana. ?to se ti?e Coinbase-a, sada razumem kako oni ?... ka?u da nemaju nikakve veze sa Bitcoin Cash-om", kako ste to opisali u svom prethodnom odgovoru. Ovakvi slu?ajevi su veoma retki i ne mogu da vam ka?em da li ?ete, na?alost, mo?i da dobijete svoja sredstva. Preporu?io bih da jo? jednom kontaktirate Coinbase i poku?ate da im opi?ete situaciju, mo?da ?e uspeti da prona?u neko re?enje.
Po?to jednostavno ne mo?emo ni?ta da uradimo za vas sa ovim, postoji li jo? ne?to ?to bismo mogli da vam pomognemo?
Hello HostileJesus!
After gathering all the necessary information regarding your issue, it looks like we may have find out what actually happened with your withdrawal.
I have asked both you and the casino to provide me with payment information and the crypto address was the same. It seems that you wanted to make a Bitcoin (BTC) withdrawal and received an address for a Bitcoin (BTC) withdrawal from Coinbase, which you have passed to casino, however you have selected Bitcoin Cash (BCH) as the currency of your withdrawal. Somehow this transaction worked out and was confirmed numbers of times, which we were able to see in the payment details provided by the casino.
The situation as we see it is, the casino did everything according to the information they were provided with and therefore this complaint is truly unjustified. As for the Coinbase, I understand now how they "... says they have nothing to do with Bitcoin Cash" as it was described by you in your previous reply. Cases like this are very rare and I am not really able to tell you, whether you will be able to receive your funds, unfortunately. I'd recommend contacting Coinbase once again and try to describe the situation to them, maybe they will be able to find out some kind of solution.
As there is simply nothing we are able to do for you with this one, is there anything else that we could be of help?
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