Hello...

Can you help me?

In mental derangement (I have a tendency to gamble) I registered at ExtraVegas Casino 1-2 months ago, but only to receive the no-deposit bonus for new customers.

After I was 'back in my senses' I asked their support and security for an immediate self-exclusion and that I was no longer able to log in, let alone re-register. (Because I mean, I even had multiple accounts running).

I pointed out the risk of gambling addiction and violation of their terms and conditions, but I just don't get any reaction.

I have probably already written over 20 messages in English / German to support and security. Nothing! I can still log in there and I'm getting really ramdos by now.

Do you have any advice or tip for me what I can do? Could you get in contact with the casino that they will ban me from now on and forever?

The curious-I didn't even deposit 1ct because the casino is totally shitty .. so I'm a loss customer ..

I look forward to an answer from you already and thank you with the best regards,

Danny

Hallo...

K?nnt ihr mir vllt weiterhelfen?

In geistiger Umnachtung (ich habe den Hang zur Spielsucht) habe ich mich vor 1-2 Monaten im ExtraVegas Casino registriert aber nur um den no-deposit bonus für Neukunden zu erhalten.

Nachdem ich dann iwann wieder 'bei Sinnen' war-habe ich deren Support und Security um einen sofortigen Selbstausschluss gebeten und das mir überhaupt nicht mehr erm?glicht wird, mich einzuloggen geschweige neu zu registrieren kann. (Denn ich meine, ich hatte sogar mehrere Konten da laufen).

Ich hab auf Spielsuchtgef?hrdung und Versto? gegen deren AGBs hingewiesen aber ich bekomme einfach keine Reaktion.

Ich hab bestimmt schon über 20 Nachrichten geschrieben auf englisch/deutsch an Support und Security. Nix! Ich kann mich da immer noch einloggen und ich werde echt ramd?sig mittlerweile.

Habt ihr nen Rat oder Tipp für mich was ich machen kann? K?nntet ihr mit dem Casino in Kontakt treten das man mich ab sofort und für immer sperrt?

Das kuriose-ich hab da noch nicht mal 1ct eingezahlt da das Casino total kacke ist..also bin ich ein Verlustkunde..

Ich freue mich über eine Antwort eurerseits schon jetzt und verbleibe dankend mit den besten Grü?en,

Danny

Dear Danny,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services. Please check the following link: https://www.extravegas.com/en-FI/terms:

"You may, at Your own discretion, choose to exclude Yourself from playing any Games on the Website (on a temporary or a permanent basis). In order to block Your Extra Vegas Account You need to contact [email protected]"

Is this the email address that you have sent your email to?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello .. yes - I wrote to the given email address [email protected] and even [email protected] - but never received an answer. And the online chat can also be completely forgotten. They also refer you to the above addresses and even say, send a message now and my message would be rushed and forwarded with priority. A joke ??

Hallo..ja - ich habe die angegebene eMail-Adresse [email protected] und sogar auch [email protected] angeschrieben - aber nie eine Antwort erhalten. Und den online - chat kann man auch total vergessen. Die verweisen einen ebenfalls an die o.a. Adressen und sagen sogar, schicke jetzt ne Nachricht und man würde meine Nachricht rauschen und priorisiert weiterleiten. Ein Witz ??

Thank you very much, Danny, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you so much!

Vielen Dank!

Hi Danny,

I looked at your case and understand the situation. I will contact the casino and see if I can help.

Hi Danny,

Hope you are well.

We have checked for emails tied to the email address registered to the account and none have reached our inbox.

However, we have now closed the account so you will no longer be able to log in.

Best regards,

Anup

Well ... thank god I still have the emails with me.

I hope that my account is actually closed - since I can no longer access the website. Access from DE is no longer possible - it is now said.

Thank you for the 'all of a sudden' quick response from the casino and above all, THANKS TO CASINO GURU !!

I wish everyone all the best and stay healthy !!

Naja...gott sei dank habe ich die mails ja noch bei mir vorliegend.

Ich hoffe das mein Konto tats?chlich geschlossen ist-da ich nun keinen Zugriff mehr auf die Internetseite bekomme. Es sein kein Zugriff aus DE mehr m?glich - hei?t es nun.

Ich bedanke mich aber für die 'auf einmal' schnelle Reaktion vom Casino und vor allem DANKE AN CASINO GURU!!

Ich wünsche allen alles Gute und bleibt gesund!!

Thank you Anup for the reply and help. If you don't receive emails from players there might be some sort of a technical problem.

Danny, you are very welcome. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter