In the middle of trying to make a withdrawal the casino closed down which should be illegal and made to pay out all funds that would of resided in the casino accounts

Dear bradshawsampath,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Based on our review of this casino, it has been closed completely and had several unresolved complaints with us.

Could you please advise if you tried contacting the following email address?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes bout three weeks now and it claimed they would reply to emails but nothing at all ! Is there any way of claiming funds back atall

Thank you very much, bradshawsampath, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Fabspins Casino to ignore us completely in our attempts to mediate any kind of issue, moreover that the casino has been closed already. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, Bradshawsampath!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thankyou is there a lisence number atall attached to fab

Hello, Bradshawsampath!

Unfortunately, dealing with the fact that the casino is now closed, I can not confirm which license it had specifically. But in our system it is stated that they were licensed by Curacao.

I can recommend you to try to get any information through these e-mails:

eGaming: [email protected]

Antillephone: [email protected]

Gaming Curacao: [email protected]

C.I.L: [email protected]

Wishing you the best of luck!

Pavel K

Casino Guru Team

Thankyou I have just sent emails

Hello, Bradshawsampath, have you received any response from regulators?

Hello, Bradshawsampath,

It is sad for me to say, but seems that I cannot offer you any more help regarding this case. I hope that you will receive the response from the regulator and you will receive your winnings in the end.

Now, I must close this complaint as unresolved, and it will affect the casino rating in a negative way.

Please, if you will receive help from the regulator, let me know. You can write me to my e-mail: [email protected] .

Respectfully,

Pavel K

Casino Guru Team