Hello,

First of all have been in contact with fairspin customer service from 28.07

The situation is next. Have witrawed 100 eur from fairspin account to creditcard. It was aprooved on 28.07. Since then i have not recieved any payment its already more than 18 days.

From other hand have recieved back reverted payment of my credit card. in amount of 60 eur. "Merchan didnt complete this payment on time, so the transaction was cancelled" So still fairspin owns me 40 eur.

Have done withdrawal before and everthing was ok.

What happened now? As i asked customer service and they even could not provide statement of procesed payment to my card.

I hope you can resolve this problem. Because i have another witdrawal procesing. And 100% if it will be the same. Will leave another complain, and probably will move to another casino.

Thanks.

Hello player_788878,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you player_788878 for all the information. I will now forward your complaint to my colleague Stefan who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear player_788878,

I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Fairspin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Fairspin Casino,

Could you please state why the player's withdrawal has not yet been paid out in full and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings!

Dear Customer,

Our financial department has confirmed that your funds have been successfully sent to your bank account.

Please take notice that our support staff has also given you the transaction's unique ARN identifier, which may enable your bank to trace the transaction's progress on their end.

If you need any extra information on this subject, we advise you to get in touch with your bank's support.

Regards,

Fairspin Support Team

Dear Fairspin Casino,

Thank you very much for the provided information.

Dear player_788878,

Could you please confirm the above-mentioned information and that you have received the payment?

I am looking forward to your answer.

Kind regards,

Stefan

Hello,

There was two withdrawals both 100 EUR, as you can see in pictures i attached before one on 27 July and another on 28 July , yes the one for witch customer service gave ARN number I recieved but what for the other one witch customer service declined in giving me ARN number ?

Dear Fairspin Casino,

Could you please provide the player with another ARN number to track the second transaction? Is there any reason why the player hasn't received the second payment? Thank you for the provided information in advance.

Kind regards,

Stefan

We have requested ARN from the providers side

We will send them ASAP here

Dear Fairspin Casino,

Thank you, I am looking forward to your response.

Kind regards,

Stefan

Unfortunately, our provider still didnot sent the ARN codes

We are reall sorry that we couldnt provide these code here for the moment

We just added the amount of 100 euros (all your withdraw amount) on your casino balance.

thanks i recieved it in my fairspin account . Will try to withdraw again.!

Dear player_788878,

Please let me know if you were able to withdraw your funds. Thank you in advance.

Kind regards,

Stefan

Dear Stefan,

Thanks for helping me out on this situation.

All withradwall recieved.

Thanks!

Thank you for your answer sir

We are glad to hear that you have received your winnings

Excuse us for waiting

Dear player_788878,

I am really glad to hear that! As the complaint has been successfully?resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan