Dragi spiridon_kara,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? zatvoreni nalog i otkazanu isplatu — to mora da je veoma frustriraju?e.
Da bismo ovo pravilno ispitali, molimo vas da nam pru?ite malo vi?e informacija:
- Kada ste ta?no zatra?ili povla?enje sredstava i koji je bio iznos?
- Da li je kazino objasnio za?to je va? nalog trajno zatvoren?
- Mo?ete li potvrditi da li ste u pro?losti primili bilo kakve uplate od ovog kazina?
- Koje ste igre igrali kada ste osvojili sredstva koja ste poku?ali da podignete?
Ako imate snimke ekrana va?e komunikacije sa kazinom ili dokaz o zahtevu za isplatu, slobodno ih prosledite [email protected] .
Va?a saradnja u pru?anju ovih detalja ?e nam pomo?i da istra?imo i radimo na re?enju.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Petronela
Imajte u vidu da www.kpvfaw.com nikada ne?e tra?iti bilo kakve uplate niti pristup va?im nalozima. Ako neko tvrdi da je zaposleni u www.kpvfaw.com-u i tra?i takve radnje, nemojte davati nikakve informacije.
Jedini legitiman na?in na koji ?emo vas kontaktirati jeste putem ove zvani?ne platforme za ?albe ili putem imejl adresa navedenih u va?oj temi ?albe.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakve nedoumice.
Dear spyridon_kara,
Thank you very much for submitting your complaint. I’m sorry to hear about your closed account and the cancelled withdrawal — that must be very frustrating.
To help us look into this properly, could you please provide a bit more information:
- When exactly did you request your withdrawal, and what was the amount?
- Did the casino explain why your account was permanently closed?
- Could you confirm if you have received any payments at all from this casino in the past?
- What type of games were you playing when you won the funds you tried to withdraw?
If you have any screenshots of your communication with the casino or proof of the withdrawal request, please feel free to forward them to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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