NaslovnaPritu?beFatPirate Casino - Nalog igra?a je zatvoren bez razloga.
FatPirate Casino - Nalog igra?a je zatvoren bez razloga.
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FatPirate Casino
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Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Germany had successfully withdrawn €500 from her winnings at FatPirate but faced issues with the other two withdrawals of €500 each, which were canceled due to verification. After she provided all requested documents, her account was blocked without further explanation, and she had not received any responses to her emails despite extensive communication efforts over the previous two months. The Complaints Team made multiple attempts to contact the casino for clarification but received no response. Consequently, the complaint was closed as unresolved, highlighting the lack of regulatory oversight for the casino. Later, the casino provided evidence of a violation of their Anti-Money Laundering policy, stating that the funds in her MiFinity wallet had originated from a third party, leading to the rejection of her complaint as unjustified.
Igra?ica iz Nema?ke je uspe?no podigla 500 evra od svog dobitka na FatPirate-u, ali se suo?ila sa problemima sa druge dve podizanja od po 500 evra, koja su otkazana zbog verifikacije. Nakon ?to je dostavila sva tra?ena dokumenta, njen nalog je blokiran bez daljeg obja?njenja, a nije dobila nikakve odgovore na svoje imejlove uprkos opse?nim komunikacijskim naporima tokom prethodna dva meseca. Tim za ?albe je vi?e puta poku?ao da kontaktira kazino radi poja?njenja, ali nije dobio odgovor. Shodno tome, ?alba je zatvorena kao nere?ena, ?to isti?e nedostatak regulatornog nadzora nad kazinom. Kasnije je kazino pru?io dokaze o kr?enju svoje politike protiv pranja novca, navode?i da sredstva u njenom MiFinity nov?aniku poti?u od tre?e strane, ?to je dovelo do odbijanja njene ?albe kao neopravdane.
Deponovao sam na FatPirate 31. januara 2025. i osvojio €1,500, koliko bih ?eleo da ura?unam. Prvih 500€ je bez problema oti?lo na moj ra?un. Me?utim, druga dva isplate od po 500 € su otkazana zbog verifikacije. Pratio sam ovo i u?itao sva tra?ena dokumenta. Ovo je uklju?ivalo moju li?nu kartu (prednja i zadnja), dokaz adrese, selfi sa kazinom u pozadini pretra?iva?a i mene. Svi ti dokumenti su uspe?no verifikovani i oni su bili sigurni da sam ja osoba o kojoj je re?. Ali sada je veliki problem: od mene je tada zatra?eno da otpremim dokumente sa MiFiniti, kao i istoriju transakcija sa mog bankovnog ra?una za ceo januar. Ovo sam uspe?no otpremio. Tako?e sam otpremio depozit kao PDF datoteku kada je to zatra?eno. Ali nakon toga su mi jednostavno blokirali nalog i vi?e ne mogu da se prijavim. Za mene je to jasan znak manipulacije i poku?avaju sve da me spre?e da obradim svoja povla?enja. Zaglavio sam u podr?ci u?ivo dva meseca, a oni mi ka?u da napi?em e-mail i oni ?e se pobrinuti za to. Pratio sam sve zahteve koje sam dobio (uvek sam pitao posebno u podr?ci u?ivo), a onda me jednostavno blokiraju? Napisao sam najmanje 10 mejlova za to vreme, a za dva meseca nisam dobio nijedan odgovor. Ovo je jasna prevara po mom mi?ljenju, jer je moja verifikacija bila uspe?na. Imam preko 50 snimaka ekrana kao dokaz onoga ?to su napisali u podr?ci u?ivo, koji su mi bili potrebni, i uvek sam postavljao ispravne.
Molim za pomo?!
Good day,
I deposited at FatPirate on January 31, 2025 and won €1,500, which I would like to have counted. The first €500 went into my account without any problems. However, the other two withdrawals of €500 each were canceled due to verification. I followed up on this and uploaded all the documents requested. This included my ID (front and back), proof of address, a selfie with the casino in the background of the browser, and myself. These documents were all successfully verified, and they were certain that I was the person in question. But now the big problem: I was then asked to upload documents from MiFinity, as well as a transaction history from my bank account for the entire month of January. I uploaded this successfully. I also uploaded the deposit as a PDF file when requested. But after that, they simply blocked my account, and I can no longer log in. For me, this is a clear sign of manipulation, and they are trying everything to prevent me from processing my withdrawals. I've been stuck in live support for two months, and they tell me to write an email and they'll take care of it. I've followed all of the requests I've been given (I always asked specifically in live support), and then they just block me? I've written at least 10 emails in that time, and in two months I haven't received a single response. This is clear fraud in my opinion, because my verification was successful. I have over 50 screenshots as proof of what they wrote in live support, which I needed, and I always uploaded the correct ones.
I ask for help!
Guten Tag,
ich habe am 31.01.25 bei FatPirate eingezahlt und 1500€ gewonnen die ich gerne ausgez?hlt bekommen wollte. Die ersten 500€ gingen problemlos auf meinem Konto. Die anderen 2 Auszahlungen mit jeweils 500€ wurden jedoch storniert aufgrund von Verifikation. Dem bin ich nachgegangen und habe alles was verlangt wurde an Dokumente hochgeladen. Darin enthalten waren Ausweis Vor- Rückseite, Adressnachweis, Selfie wo man das Casino im Browser im Hintergund sieht und mich pers?nlich. Diese Dokumente wurden alle erfolgreich verifiziert und man konnte sich sicher sein, dass ich auch diese Person bin. Jetzt aber das gro?e Problem, danach wurde verlangt, dass ich Dokumente von MiFinity hochladen sollte und dazu noch von meinem Bankkonto einen Transaktionsverlauf vom gesamten Januar. Den habe ich auch erfolgreich hochgeladen. Auch die Einzahlung habe ich nach Aufforderung ald PDF Datei hochgeladen. Aber danach hat man einfach meinen Account gesperrt und ich kann mich jetzt nicht mehr einloggen. Das ist für mich ein klares Zeichen von Manipulation und man will alles versuchen meine Auszahlungen nicht durchzuführen. H?nge seit 2 Monaten im Live Support fest und die sagen mir ich solle eine Email schreiben und man würde sich drum kümmern. Ich bin allen Aufforderungen nachgegangen die von mir verlangt wurden(extra explizit immer konkret im Livesupport nachgefragt) und danach sperrt man mich einfach? Ich habe in dem Zeitraum bestimmt 10 Emails geschrieben und in 2 Monaten kam nicht eine einzige Antwort. Das ist für mich auch klarer Betrug, denn meine Verifizierung ist erfolgreich verlaufen. Ich habe über 50 Screenshots als Beweismittel was die immer im Livesupport geschrieben haben was ich ben?tige und habe immer das richtige hochgeladen.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Mo?ete li molim vas da nam ka?ete na koje igre ste se fokusirali - slotovi, kazino u?ivo, sportsko kla?enje, itd.?
Kada ste ta?no otvorili svoj kazino nalog i kada je zatvoren?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Kristina
Dear nenapetrus97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
When exactly did you create your casino account and when was it closed?
Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Igrao sam samo na automatima kao ?to su Vanted, Densho, itd. Nema kazina u?ivo ili sportskog kla?enja.
Otvorio sam kazino 31.01.25 i zatvoren je pro?le nedelje nakon ?to sam uspe?no uploadovao poslednji tra?eni dokument
Koristio sam bonus, ali nije bio lepljiv, ali sam ga otkazao, tako da nisu prekr?eni uslovi i odredbe bonusa jer sam imao pravi novac samo nakon otkazivanja
Srda?an pozdrav, Nena
Hello,
I only played slot machines like Wanted, Densho, etc. No live casino or sports betting.
I opened the casino on 31.01.25 and it was closed last week after I successfully uploaded the last requested document
I used a bonus but it was non-sticky, but I canceled it, so no bonus terms and conditions were violated because I only had real money after the cancellation
Kind regards, Nena
Hallo,
ich habe nur Slotautomaten gespielt zum Beispiel wie Wanted, Densho etc. Weder Live Casino noch Sportwetten.
Das Casino habe ich am 31.01.25 er?ffnet und es wurde letzte Woche geschlossen nachdem ich das letzte aufgeforderte Dokument erfolgreich hochgeladen habe
ich habe einen Bonus benutzt aber der war NonSticky aber den hatte ich storniert also wurden auch keine Bonusbedingungen verletzt, da ich nach der Stornierung nur noch Echtgeld hatte
Hvala vam puno na odgovoru, nenapetrus97. Mo?ete li proslediti svu relevantnu komunikaciju izme?u vas i kazina na [email protected] ? Alternativno, mo?ete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, nenapetrus97. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
Na slici 1 mo?ete videti da su mi jo? potrebne tri stvari za verifikaciju. Sa desne strane mo?ete videti ?askanje podr?ke u?ivo gde izri?ito pitam da li su dokumenti koji se trenutno proveravaju ispravni. ?et odgovara da su moji dokumenti ta?ni. U donjem desnom uglu mo?ete videti datum 23.02.2025. Za sada dobro, skoro sve je uspe?no verifikovano. Me?utim, jedna stvar je odbijena, kao ?to mo?ete videti na slici 2 da nedostaje samo jedna istorija transakcija, preostali dokumenti su uspe?no prihva?eni. Mo?ete videti da mi je potrebna samo istorija transakcija sa mog MiFiniti naloga od 10.10.25. do 10.02.25. kao PDF datoteka, plus sve transakcije sa mog naloga. Ovo je odbijeno, a zatim su, kao ?to vidite na slici 3, tra?ili ne?to drugo: depozit od 98,51 € od 31.01.25. koriste?i moj MiFiniti nalog, plus sve transakcije iz januara. Ponovo sam postavio i ponovo je odbijen, iako uvek radim ono ?to se od mene tra?i. Zatim se nastavlja sa slikom 4 (07.03.25.). Sada ponovo zahtevaju istoriju transakcija sa mog MiFiniti naloga, uklju?uju?i sve transakcije iz januara. Ponovo sam ispravno otpremio i ponovo sam odbijen. Onda sam se igrao glupo (slika 5a i slika 5b, datum dole desno: 15.02.25) i ponovo pitao podr?ku u?ivo da li mi treba samo istorija transakcija iz januara sa mog MiFIniti naloga u PDF-u. Na slici 5a mo?ete videti moje pitanje, a na slici 5b mo?ete videti odgovor od Podr?ke u?ivo. Potvr?eno je. Ali, naravno, ponovo je odbijeno i onda ponovo vidite istu stvar na slici 6 (datum dole desno: 18.03.25.). Vi?e puta sam uploadovao ta?no ono ?to je tra?eno od mene i UVEK je odbijeno i zahtev se uvek neznatno menjao. Ipak, korektno sam pratio sve upite i na kraju mi je nalog blokiran. Uvek su malo zaobilazili problem MiFiniti i jednostavno su me dr?ali da ?ekam cela dva meseca. Sme?no je, naravno.
In image 1 you can see that I still need three things for my verification. On the right you can see the live support chat where I explicitly ask whether the documents that are currently being checked are correct. The chat replies that my documents are correct. In the bottom right you can see the date 02/23/2025. So far so good, almost everything has been successfully verified. However, one thing was rejected, as you can see in image 2 that only one transaction history is missing, the remaining documents were successfully accepted. You can see that I only need a transaction history from my MiFinity account from 01/10/25 to 02/10/25 as a PDF file, plus all the transactions from my account. This was rejected, and then, as you can see in image 3, they asked for something else: a deposit of €98.51 from 01/31/25 using my MiFinity account, plus all the transactions from January. I uploaded it again and it was rejected again, even though I always do what is asked of me. Then it continues with image 4 (07.03.25). Now they are again demanding a transaction history from my MiFinity account, including all transactions from January. I uploaded it correctly again and was rejected again. Then I played dumb (image 5a and image 5b, date bottom right: 15.02.25) and asked Live Support again whether I only needed a transaction history from January from my MiFInity account in PDF. In image 5a you can see my question, and in image 5b you can see the answer from Live Support. It was confirmed. But of course it was rejected again and then you see the same thing again in image 6 (date bottom right: 18.03.25). I uploaded exactly what was asked of me several times and it was ALWAYS rejected and the request always changed slightly. Nevertheless, I followed up on all inquiries correctly, and in the end, my account was blocked. They always circumvented the MiFinity issue a bit and simply kept me waiting for two whole months. It's ridiculous, of course.
Bei Bild 1 sieht man, dass ich noch 3 Dinge ben?tige für meine Verifizierung, rechts sieht man den Live Support Chat wo ich explizit nachfrage ob die Dokumente, die gerade überprüft werden korrekt sind. Er antwortet, dass meine Unterlagen korrekt seien. Unten rechts sieht man noch das Datum vom 23.02.2025. Soweit sogut, es wurde ja fast alles erfolgreich verifiziert. Eine Sache wurde aber abgelehnt, das sieht man bei Bild 2, dass nur noch lediglich ein Transaktionsverlauf fehlt, die restlichen Dokumente wurden erfolgreich akzeptiert. Man sieht ich ben?tige nur noch einen Transaktionsverlauf von meinem MiFinity Account vom 10.01.25 bis um 10.02.25 als PDF Datei, dazu noch alle Transkationen von meinem Account. Wurde abgelehnt, danach hat man wie man bei Bild 3 sieht was Anderes aufgefordet, und zwar vom 31.01.25 die Einzahlung von 98.51€ mit meinem MiFinity Account und dazu wieder alle Transaktionen vom Januar. Habe ich auch wieder hochgeladen, wurde wieder abgelehnt obwohl ich immer das mache, was von mir verlangt wird. Dann gehts mit Bild 4 weiter (07.03.25) Jetzt verlangt man wieder einen Transaktionsverlauf von meinem MiFinity Account, und dazu alle Transaktionen vom Januar. Habe ich wieder korrekt hochgeladen, wurde wieder abgelehnt, dann habe ich mich mal Bl?d gestellt (Billd 5a und Bild 5b, Datum unten rechts vom 15.02.25) und im Live Support nochmal genau nachgefragt, ob ich nur noch einen Transaktionsverlauf vom Januar von meinem MiFInity Account in PDF ben?tigen. Bei Bild 5a sehen Sie meine Frage, und bei Bild 5b sehen Sie die Antwort vom Live Support. Es wurde best?tigt. Aber es wurde natürlich erneut abgelehnt und dann sieht man bei Bild 6 (Datum unten rechts 18.03.25) wieder das Gleiche. Ich habe mehrmals genau das hochgeladen, was von mir verlangt wurde, und es wurde IMMER abgelehnt und die Aufforderung hat sich immer ein Bisschen ge?ndert. Dennoch bin ich allen Nachfragen korrekt nachgegangen und am Ende wurde mein Account gesperrt. Also die haben das mit MiFinity immer ein Bisschen umschrieben und haben mich einfach ganze 2 Monate hingehalten. Ist natürlich ein Unding.
Hvala puno, nenapetrus97, na saradnji. Sada ?u va?u ?albu preneti kolegi Kubou ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, nenapetrus97, for your cooperation. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Ja sam Kubo i od sada ?u se pobrinuti za tvoju ?albu. Ako je bilo novih a?uriranja u vezi sa ovim slu?ajem od poslednje date informacije, obavestite me.
?eleo bih da pozovem predstavnike FatPirate kazina da se pridru?e ovoj diskusiji i pru?e sve dostupne informacije koje ?e pomo?i u re?avanju ovog problema.
Dragi FatPirate Casino ,
Mo?ete li da date sveobuhvatno obja?njenje ovog slu?aja, uklju?uju?i razloge za zatvaranje naloga igra?a?
Hvala unapred na odgovoru!
Srda?an pozdrav,
Kubo
Dear nenapetrus97,
I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
I would like to invite the FatPirate Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear FatPirate Casino,
Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vidite da su prevaranti jer ?ak ni ne odgovaraju uprkos uspe?noj verifikaciji. NIKAD nisam dobio odgovor putem mejla. KLONITE SE OD OVOG KAZINA
You can see that they are scammers because they don't even respond despite successful verification. I have NEVER received an answer by email. STAY AWAY FROM THIS CASINO
Da sieht man mal, dass es Betrüger sind, weil sie nichtmal reagieren trotz erfolgreicher Verifikation, ich habe noch NIE eine Antwort als email erhalten, FINGER WEG VON DIESEM CASINO
Ne mogu ni da se zauzmem za sebe i da dam izjavu ovde, jer znaju da sam uspe?no verifikovan i ?ine sve ?to mogu da spre?e isplatu mog novca. Da sam ja Casino Guru tim, dao bih ovom kazinu najgoru ocenu i upozorio sve igra?e da ni ne poku?avaju da otvore ovaj sajt. Naravno, to je gorka pilula koju treba progutati za moj novac, ali tada vi?e niko ne bi trebalo da se registruje tamo, tako da vi?e igra?i ne moraju da budu frustrirani kada ?ele da isplate dobitak! Zato pozivam sve koji ovo ?itaju da se klone ovog sajta! Nadam se da ?e ovo pro?itati dovoljno ljudi!
Not even able to stand up for myself and make a statement here, because they know I've been successfully verified and are doing everything they can to prevent my money from being paid out. If I were the Casino Guru team, I would give this casino the worst rating and warn all players not to even attempt to open this site. Of course, it's a bitter pill to swallow for my money, but then no one should register there anymore, so that no more players have to get frustrated when they want to pay out winnings! So I urge everyone who reads this to stay away from this site! I hope enough people read this!
Nicht mal seinen Mann stehen und in der Lage sein hier ein Statement abzugeben, weil ich die wissen ich bin erfolgreich verifiziert und alles dafür tun mir nicht das Geld auszuzahlen, ich würde an der Stelle vom Casino Guru Team dieses Casino die schlechteste Bewertung geben und alle Spieler davor warnen auch nur ansatzweise diese Seite zu ?ffnen. Natürlich ist das bitter um mein Geld aber dann soll sich blo? keiner mehr da registrieren, sodass auch kein weiterer Spieler frustriert werden muss wenn die da auch noch auszahlen wollen bei Gewinne! Also ich bitte jedem, der das hier liest, Finger weg von dieser Seite! Hoffentlich lesen das genug Menschen!
Vi?e puta sam poku?ao da kontaktiram FatPirate Casino, ali na?alost, nisam dobio nikakav odgovor. Bez saradnje kazina, vrlo malo se mo?e u?initi da se re?i problem. Po?to FatPirate Casino posluje pod kostarikanskom licencom - koja ne obezbe?uje regulatorno telo ili mere za?tite igra?a - i kazino izgleda nije povezan ni sa jednom slu?bom za alternativno re?avanje sporova (ADR), ne postoji zvani?ni autoritet za eskaliranje problema.
Sada ?u zatvoriti ?albu kao nere?enu .
Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, pad ocene kazina uzrokovan nere?enim ?albama mogao bi pomo?i u promeni njihovog pristupa. Ako kazino odlu?i da odgovori, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te.
Preporu?ujem da u budu?nosti birate kazina na osnovu njihovih recenzija i ocena kako biste izbegli ovakve situacije.
?ao mi je ?to nismo mogli biti od ve?e pomo?i ovom prilikom.
Srda?an pozdrav,
Kubo
Dear nenapetrus97,
I have made multiple attempts to contact FatPirate Casino, but unfortunately, I have not received any response. Without cooperation from the casino, there is very little that can be done to resolve the matter. Since FatPirate Casino operates under a Costa Rican license - which does not provide a regulatory body or player protection measures - and the casino does not appear to be affiliated with any Alternative Dispute Resolution (ADR) service, there is no official authority to escalate the issue to.
I will now close the complaint as unresolved.
I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.
I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.
I am sorry we could not be of more help on this occasion.
Ponovo smo otvorili ovu ?albu na zahtev kazina FatPirate . ?eleli bismo da ovom slu?aju pru?imo jo? jednu ?ansu da se re?i i pomognemo obema stranama da do?u do zadovoljavaju?eg zaklju?ka.
Dragi FatPirate kazino,
Mo?ete li, molim vas, dati detaljno obja?njenje u vezi sa razlozima za zatvaranje naloga? Pored toga, ljubazno vas molim da sve navode potkrepite dokazima. Mo?ete podeliti relevantne materijale direktno u ovoj temi ili ih poslati privatno na moju imejl adresu [email protected] .
Hvala vam na saradnji.
Dear nenapetrus97,
We’ve reopened this complaint at the request of FatPirate Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dear FatPirate Casino,
Could you please provide a detailed explanation regarding the reasons for the account closure? Additionally, I kindly ask you to substantiate any allegations with supporting evidence. You may either share the relevant materials directly in this thread or send them privately to my email at [email protected].
To ne menja ?injenicu da ne ?eli? da mi isplati? dobitke i da si mi jednostavno blokirao ra?un. ?ta ka?ete da mi objasni? za?to me nisi kontaktirao dva meseca, na primer?
That doesn't change the fact that you don't want to pay out my winnings and have simply blocked my account. How about explaining why you haven't contacted me for two months, for example?
Das ?ndert nichts an der Tatsache, dass ihr meine Gewinne nicht auszahlen wollt und mein Konto einfach gesperrt habt. Wie w?re es mal wenn ihr euch dazu ?u?ert warum ihr euch zum Beispiel einfach 2 Monate nicht meldet?
Kazino je pru?io dokaze koji ukazuju na ozbiljno kr?enje njihove politike protiv pranja novca (AML). Konkretno, iako su depoziti na va? kazino ra?un izvr?eni putem va?eg MiFinity nov?anika, sredstva u tom nov?aniku poti?u od tre?e strane. Kao rezultat toga, va? kazino ra?un je finansiran iz neproverljivih izvora.
Na?alost, u takvim slu?ajevima, kazino ima i pravo i zakonsku obavezu da proveri poreklo sredstava koja teku kroz njegovu platformu. S obzirom na prirodu ovog kr?enja, nismo u mogu?nosti da pru?imo dalju pomo? u ovom pitanju i moramo odbaciti va?u ?albu kao neopravdanu .
Razumem da ovo nije re?enje koje ste o?ekivali, ali predstavljeni dokazi su jasni i ubedljivi.
Hvala vam na razumevanju. Ako u budu?nosti nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, slobodno se obratite na?em Centru za re?avanje ?albi. Uvek smo tu da vas podr?imo.
Srda?an pozdrav,
Kubo
Dear nenapetrus97,
I would like to inform you of the outcome of our investigation.
The casino has provided evidence indicating a serious violation of their Anti-Money Laundering (AML) policy. Specifically, while the deposits to your casino account were made via your MiFinity wallet, the funds in that wallet originated from a third party. As a result, your casino account was funded from unverifiable sources.
Unfortunately, in such cases, the casino has both the right and legal obligation to verify the origin of funds flowing through its platform. Given the nature of this violation, we are unable to provide further assistance in this matter and must reject your complaint as unjustified.
I understand this is not the resolution you were hoping for, but the evidence presented is clear and compelling.
Thank you for your understanding. If you experience any issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We're always here to support you.
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