I stupidly paid in at fireslots without a bonus and would like to withdraw 600 euros. My account is fully verified.

Now the payout should take 7-21 days! It's not normal and way too long. I've been waiting for 2 weeks and nothing happens!

Ich habe dummerweise bei fireslots eingezahlt ohne Bonus gespielt und m?chte 600 Euro auszahlen. Mein Konto ist komplett verifiziert.

Jetzt soll die Auszahlung 7-21 Tage dauern! Das ist doch nicht normal und viel zu lange. Ich warte bereits 2 Wochen und nichts passiert!

Dear dusty97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My account is already fully verified and I have been waiting 2 weeks for my payment. I applied for a payout via bank transfer and waiting for the money for weeks is not common nowadays!

Meine Account ist bereits komplett verifiziert und ich warte schon 2 Wochen auf meine Auszahlung. Ich habe über Banküberweisung die Auszahlung beantragt und wochenlang aufs Geld zu warten ist nicht üblich zur heutigen Zeit!

Thank you very much, dusty97, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi dusty97,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite FireSlots Casino to the conversation to participate in the resolution of this complaint.

We would like to ask FireSlots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Casino still hasn't paid out!

Casino hat immer noch nicht ausgezahlt!

The money has now finally been paid out. After more than 3 weeks!

I can only advise everyone to stay away from this casino !!

Das Geld wurde nun endlich ausgezahlt. Nach mehr als 3 Wochen!

ich kann nur jedem raten, diesem Casino fern zu bleiben!!

Dear dusty97,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter