Ive won (no bonus no free spins) and requested a withdrawal. In advance all my documents were uploaded and approved. The withdrawal was requested august 20th. My payout hasn’t been processed.

allthough support is quick to respond, they answer in general and say I have to wait. Nothing happens, no explanation, no problems solved.

I also have asked to delete me from marketing mails and sms. They keep coming. I’ve asked several times.

I went to the site of the curacao gambling authority. Wrote my story at the contact form. No responds. Nothing.

so 40 days later no payout, no money.

Dear Nosrene,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

thanks for looking into this. Payment is still pending (support said an email will be sent when it’s processed) and I didn’t use any bonus offers or bonus money. And it’s the first time that I’ve requested a withdrawal. Really hope that you stepping in can speed up the process or be of help.

thanks

Thank you very much, Nosrene, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Okay. Thanks. Fingers crossed

Hello Nosrene!

I will take care of your complaint from now on. I would like to invite representatives of FireSlots Casino into this complaint in order to help us resolve the withdrawal issue.

Great Thnks.

Hi

today ive received my payment. 1000 euro. Thanks a lot for helping me expedite this lengthy process.

Great news, Nosrene! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.