I have tried to withdraw 3 times. Each time they state my withdrawal has been approved but then I receive an email stating my bank has rejected the payment. I have contacted the bank and this is not the case

Dear Gary,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you please advise if any alternative payment method to withdraw your winnings has been offered to you by the casino? Was this your first attempt for a withdrawal or you’ve received payment before? Furthermore, if there’s any relevant communication, please forward it to [email protected]. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

This is my first withdrawal. All docs have been verified. I have suggested skrill, they have said that it is unstable. They have suggested perfect money which I'm not prepared to do. I think they should transfer the money to the card I used to deposit.my bank have confirmed they have not tried to make any payments

Thank you very much Gary for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance.

Meanwhile, I would recommend opening Perfect Money account since this is the option suggested by the casino. Please understand, that a variety of the payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation and contracts with the payment providers, all have a major influence. However, I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Gary,

Any update regarding your complaint? Thank you in advance for your reply.

Dear Gary,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.