Hi

i have been trying to make a withdrawal for over a week now and haven’t been successful. They keep approving my withdrawal but then sending me emails saying they can’t send it to my bank so asked me to sign up to perfect money which I have done and I have sent the proofs but still nothing. They have asked me to do another withdrawal to perfect money account but there is now no money in the account to withdraw I keep going on live chat and keep getting told different things and seem to be going around in circles. Can you please help? Thank you

Dear Claire,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

Could you please advise how is marked your initial withdrawal now? Is it blocked as pending? I would recommend waiting until it’ll be returned to your account as an active balance and try to make a new withdrawal via Perfect Money. Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Petronela

It says it has been approved. The money still hasn’t been put back on the account to withdraw and it has been 2 days now when the payment didn’t go on the card the previous times the money went straight back on the account so I’m not sure why it’s taking so long now

Thank you very much Claire for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

The money is back on the account to withdraw but it won’t let me type in my perfect money number it seems like if it’s not one thing it’s the other

Hello Claire.

It is an unfortunate situation, and I am afraid that without help from the casino representatives, I am unable to help you.

Please, Fortune Clock Casino representatives could you please help Claire with her withdrawal request.

Hello Claire and Matej !

Claire, we have sent info to your mail to verify your Perfect Money account.

Could you check it please and sent back necessary info?

Will wait for your reply!

Best regards,

FortuneClock Team

I have sent what you asked for

Claire, we have already sent reply.

Check it please when will be suitable for you.

Best regards,

FortuneClock Team

I have replied

I am setting the timer for seven days for Claire, and we will see if they find some satisfactory solution.

Hello!

We have already transferred the payment! Will be thankful if Claire will give feedback about receiving it.

Best regards,

FortuneClock Team

Yes received thank you very much

And you too!)

Will be glad to see you again!

Best regards,

FortuneClock Team

Dear Claire and FortuneClock Team.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.