Hi, At the beginning of the year i deposited around a thousand pounds on this site. On my deposit they added bonuses, now i never add bonuses, as i know the criteria for withdrawing when you have bonuses. I played a little, then saw an option to remove bonuses, i chose this option, it not only removed the bonuses but all my play money too, which was around 700pounds.I complained but was fobbed off and given general waffle. I was appointed a personal assistant but she just referring me to the online chat, who just palmed me off or referred to irrelevent policies that i could not find. I didnt play the site for a few months but deposited again, 1000 pounds stupidly, a few months later. I chose this site as i previously have had serious gambling issues and i am with gamstop, this site is not registered with gamstop.

The second time i deposited, i had winnings of around 2500pounds.I tried to withdraw but after many days of putting various different forms of ID in they still wouldnt allow me to withdraw. I had checked their of ID previously and it said ID card or passport. It did not say only passport for various regions, it just said passport or ID card. I had an ID card but no passport and had told them this many times. The communication lasted weeks, bad communication that is and i was told ID card was ok. Eventually i was told it had to be passport for uk, nowhere does it state that, so at more cost i ordered a passport. They knew i was trying to withdraw, whilst waiting i played a little more and got my winnings to around 4500.

My passport came and my withdrawal was pending and i played a little more. They had also said i would have to open a certain online bank account to withdraw, more and more reasons to stop from withdrawing. This had gone on for months now. I played for around 2hours and the money went, no wins at all, totally unfair.

I complained to all outlets but was just palmed off, this site is totally unregulated.

I asked for my account to be closed forever asap. They closed it but unbeknown to me they opened it a week later. They also continued to bombard me with offers and bonuses. This is after explaining to them when telling them to close the account, that i was a vulnerable gambler, who had serious gambling issues, with gambling debts and that i had been put into more debt gambling on their site.

I did put money on again, thats what gamblers do when your bombarded by offers etc, i lost. I complained andvasked why had my account been re opened.

This site is corrupt and unfair and does everything to stop you winning and withdrawing. I asked for some sort of refund, compensation but was denied.

Is there anything you can do please?

Hello,

this is a sad story, and I'm so sorry that you've picked such a bad casino.:

I think that you should submit a complaint, just to allow us to debate with the casino on the matters of responsible gambling - if the people behind it care to listen. Sadly, you have lost your winnings, though, I guess we can't help with that.

Anyway, submit the complaint please and we will see what can be done.

Maybe you can find our responsible section useful, feel free to check it out:

http://www.kpvfaw.com/problem-gambling

As I believe, you may also find some support here:

http://www.kpvfaw.com/forum/responsible-gambling/self-exclusion-from-all-online-casinos

http://www.kpvfaw.com/forum/responsible-gambling/are-you-looking-for-professional-help--find-it-here

I'm sorry to hear about your bad experience with this site. It sounds like they made it very difficult for you to withdraw your money and then took your winnings away. I recommend avoiding this site if you can, and just like Radka said, you should submit a complaint. Hopefully, something can be done to get your money back. Good luck.

Hey Lily,

Im sorry to hear about your problems with this casino.

I have been through the same thing as you many times. Feel free to read some of my posts across the responsible gambling section of the forum and also the interview I did with Simon with regards to the Global Self Exclusion that Casinoguru are trying to set up.

Unfortunately there is no magic fix to break this curse that some of us live with.

The best advice that I can give you is to put some distance between you and the casinos (easier said than done!). Time and space does help. There are numerous options for help that you can pursue to try and make things a bit easier to live with, which you will find in the same section of the forum.

I’m sorry to say but most of these unlicensed ‘not on Gamstop’ casinos are pure scams and you have very little chance of gaining any of your funds back.

Feel free to reach out to me if you need any help or advice. Simon will put you in touch with me if this is something that you feel may be of help.

Keep strong.

Charlie

I am sorry to hear about your experience Lily.

Like Charlie is saying, most of these casinos are just trying to take advantage of people with compulsive behavior and will delay the withdrawal to the point where the winnings are lost. However, I believe that choosing a better casino is not something that would make you any good.

This is the link to the interview Charlie mentioned. I am convinced you will find inspiration in it.

Please do not hesitate to reach out to me in case you would like further support.

Simon

There are "black lists" of casinos. Unfortunately, sometimes it's all very unfair. I also lost a lot of money once. Still not got it back. Unbelievable. 3 years ago already. I hope you have better luck. In the end, it's also a matter of luck. After what happened... If you file a complaint... I don't know if you will have the money back, but it can help to get this casino blacklisted. At least that should be the case.

Es gibt "Schwarze Listen" von Casinos. Leider ist es alles manchmal sehr unfair. Ich habe auch ein Mal viel Geld verloren. Immer noch nicht zurückgekriegt. Unglaublich. Vor 3 Jahren shon. Ich hoffe, dass du mehr Gluck hast. Am Ende ist es auch eine Frage des Glücks. Nach was passierte... Wenn du eine Beschwerde einreichst... Ich wei? nicht, ob du das Geld zurück haben wirst, aber es kann helfen dieses Casino in die Black List zu bringen. Da sollte wenigsten so sein.