hi, playing a bonus on kingmaker (a site where the profile and identity were validated and I had also already made withdrawals) I won €17,000 during a tournament. to ensure that the credit was fully withdrawable I played the initial bonus as per the rules and in fact the credit is currently available in full. according to the level I acquired I can withdraw €800 per day (obviously there is a limit of simultaneous operations which are 3), so since June 2nd I have made 3 withdrawal requests but to date I am still under verification (I would like to point out that it has never happened that within 1 week the withdrawals had never been validated and transferred to my account). I contacted customer service who however, despite saying that they had urged me, did not help me. I am still waiting after almost two weeks and to manage to come into possession of the entire amount with these waiting times becomes exhausting.

salve, giocando un bonus su kingmaker ( sito in cui il profilo e identita erano validate ed avevo anche gia effettuato prelievi ) ho vinto durante un torneo 17.000€ . per far si che il credito fosse compleatamente prelevalibile ho giocato il bonus iniziale come da regolamento ed infatti attualmente il credito è disponibile in toto. secondo il livello che ho acquisito posso prelevare 800 € al giorno ( ovviamente c'e il limite di operazioni in contemporanea che sono 3), quindi dal 2 di giugno ho fatto 3 richieste di prelievo ma ad oggi sono ancora in verifica ( premetto che non è mai capitato che entro 1 settimana i prelievi non mi fossero mai stati validati e trasferiti sul conto). ho contatta il servizio clienti che pero pur dicendo di aver sollecitato non mi ha aiutato. sono ancora in attesa dopo quasi due settimane e per tiuscire a venire in possesso dell'intera cifra con questi tempi di attesa diventa estenuante.

It surely must be exhausting for you to wait, especially if you are unsure what is going on.

Perhaps they have to check with the game provider? Do you have any information like that?

I don't have any kind of info from them

non ho alcun tipo di info da parte loro

I have noticed your last post in your complaints thread. May I ask what you mean by that, please?

I mean I have no info on anything

intendo che non ho info in merito a nulla

But what exactly happened there that you said they wanted to withdraw some money, please?

I couldn't understand that well.