I had some issues when creating my account, when selecting the birthdate, i couldn’t select the correct date due to some broswer limitations i couldn’t scroll it and it selected a few days earlier. I spoke with the support team and they told me to put the documents for KYC verification and it can be modified afterwards. I uploaded the documents on friday and today i found my account blocked. One of the support guys told me that it should be ok in a few hours, but the account is still blocked.Now they are saying that they will unlock my account but all my winnings will be lost and this is the final decision.

Hello.

I'm sorry for this situation. I'm missing the most important part, however. What reason has the casino stated as an explanation for voiding your winnings?

Can you share the reply you got, perhaps?

It is really hard to support you by any means without knowing this part, you see...

I'll wait for your reply.

Hahaha what a coincidence their policy seems to block accounts as soon as they see you've won a pretty good amount

Hahaha τι συμπτωση ειναι η πολιτικγ του? ιπω? φαινεται μολι? δουν οτι κερδισε? ενα αρκετα καλο ποσο να μπλοκερνουν λογαριασμου?

Hmm, you still have a problem with your account ? I saw your complaint from 3 months ago to this casino was resolved and thought it had a happy ending. 

Have you been in any other unpleasant situations in this casino recently, or are you just talking based on your previous experience?

Can you somehow affect casino rating? Because their rules are unfair. They carryover your deposit wager to the next deposit. Example, you deposited 50k usd, and you lost it with one single bet (it is hard, but possible). They have 2x deposit wager. So you have 0 on your balance, and decide to deposit 1k usd. However to withdraw your money you will need to wager 52k usd ( 50k from previous deposit + 2k from this one). I have not seen any casino have such things. Can you plese somehow tell them it is unfair.

Ice casino ain't shit,honest.

They are using their "policy " so they can invent excuses when they are not paying the money.

I've been delayed on numerous times by this shit hole and they are telling the same thing over and over.

Before you think to bet your money on this site read their policy carefully, cus if you get your withdrawals in 2 years it's not their fault, it's the financial provider which you can not contact.

Please read their policy!!!

No, of course, and I'm not going to play again, hey, I won 40,000 and they gave me a thousand as a sign of good will, of course, and if someone decides to take legal action against them, I'll participate

Οχι φυσικα και δεν προκειραι να ξαναπαιξω ρκει ψιλε μου κερδισα 40000 και μου δωσαν χιλια ω? ενδειξη καλη? θεληση? δηθεν φυσικα κι αν αποφασισοτν καποιοι να κινηθουν νομικα εναντιον του? θα συμμετασχω

Listen, even if you follow their policies they take forever, I have Gwen waiting on Rogue Casino paying out since the 4th of December last year, having met all their policies, that are giving the excuse that their fraud team have looked at my withdrawal three times. I’m Still waiting…

Hi, unfortunately I can't influence the casino rating, but our team always does everything to make sure that casinos have the rating they deserve. In the context of what you're saying, I was wondering if you could update us and try to send it to us as a suggestion here (it's at the bottom of this page): http://www.kpvfaw.com/IceCasino-review

Regarding your example, I would like to ask if you have checked with the casino or if the casino has explained wagering to you in your specific situation? Do you have a screenshot ?

Additionally, I think it's always a good idea to read the Terms and Conditions before you decide to play in a casino. Anyway, I'll wait for more information from you, be well for now. ??

Hi, I would like to ask you if your problem with this casino still persists or have you only had these unpleasant experiences in the past? Have you ever failed to make a withdrawal or have you not been paid out ? What reason did support give when you had a delayed payment ?

2 years of withdrawing money is too much. If you ever have a similar problem at any casino, you can file a complaint with us and we will try to help you.

We will wait for your answer.

I know you're not going to like that, but we were on the side of the casino. We took the benefit of the goodwill gesture otherwise, the complaint would be rejected.

Have you noticed?

"Vasosou6712, there is a very small chance (or none, in my honest opinion), that two accounts were created within a few months by two different people who have the same name and birthday, come from the same country and city, and used the same device. I am afraid, that there are too many similarities between these two accounts."

I must say it sounds very reasonable.

Just take that as a kind advice for the future. I would not invest in a lawyer in this case.

No harm done ??.

So Radka, If you take the casino point of view, explain when I fulfilled all their requirements, am I still, seven months later, waiting for Rouge casino to process my withdrawal?

No offense to any one here I'm so fed up with fucking bullshit scammers that run casino like there own piggy bank. Basically you have to love your job if you you know you have to put a lot of into it you have to invest in it anybody can do with that job anybody but somebody with like some pizzazz enthusiasm and a brain and a heart and doesn't like to scan people then so take it very far but other than that people like that they don't give a fuck about who they rip off that's the way it is I mean it's hard to find honest people so far as I'm concerned I mean like ice casino horrible Vulkan Vegas horrible spin Bros horrible I mean I can go on and on I've been playing for years years okay and let me tell you I won my case every time but this one was spin Bros it's like they they totally they totally scammed me and not only that I guess the person that was backing me up which was supposed to be you know my representative I guess whoever was representing me because I always fight hard for what is right and it's my money so I fight hard for it but my backup wasn't fighting hard enough for me and that's what I realized so if you want something and you won it and it's yours and you did it legitimately the only thing I could say is you got to do it yourself you got to do you got to do the homework you got to you know you got a really push push to get what you want cuz me I don't care I go all the way from the Bank of commerce to Like you name it I go. It's my money so why wouldn't I and if it's your money why shouldn't you it's got to fight a little harder that's all have a little bit more motivation speak up don't let them push you around if you know you want that money and you want it fairly then fucking fight for it cuz today it's too bad that there's people out there like that not to many honest people in the world anymore

The balance from the casino's side somehow ended and you work for them, of course nothing bad happened as they didn't deprive you of the 40,000 euros I won

Η ισυορια απο την πκευρα του καζινο μηπω? τελικαωκαι συ δουλευει? για αυτου? φυσικα τιποτα κσξο δρν εγινε καθω? δεν σου στερησαν εσενα τα 40000 ευρω που κερδισα

And now that I remembered it, do a little research to see if the casino in question has a license to accept customers from the country you're in, because here in Greece it doesn't

Α και τωρα που το θυμηθηκα ψαξτε λιγο αν το εν λογο καζινο εχει αδεια για να δεχετε πελατε? απο την χωρα που ριστε γιατι εδω στην Ελλαδα δεν εχει

Obviously, I can't.

What do you expect me to say?

This is a completely different story - Rogue Casino even applies a no-reply policy to player's complaints hence the safety index is terrible: http://www.kpvfaw.com/rouge-casino-review

No one should play there.

This thread, however, is about a casino caring about every single complaint with an excellent safety index.

Despite my own opinion, I would not compare those two, you know?

Do I have to say again we do not work for casinos? I understand you're angry, but try to think about the explanation you were given just for a minute, please.

Have you tried to reach out to the licensing authority? I think you should. But if I'm correct, they won't bother at all. We tried, at least, try to find anyone who did the same.

Of course, I have started all the legal procedures with the supervision of games of chance in my country and of course they dealt with it, it's a matter of a month, just so you know

Φυσικα και εχω κινησει ολε? τι? νομιμε? διαδικασιε? με την εποπτεια παιγνιων τυχερων παιχνιδιων τη? χωρα? μου και φυσικα και ασχοληθηκαν ειναι θεμα ενο? μηνα απλα για να ξε?

That is interesting, and what seems to be the current state of the matter, please?

They are preparing the pleading report

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