Hi, they're licensed in Cura?ao so you need to contact this licensing authority in this case. I can also see you have an open complaint. I haven't seen the documents, but they say at least that they can provide evidence about your duplicate accounts. I'm also wondering that even if you had 2 accounts, would you get any advantage of having those accounts? For example, did you get a bonus that you shouldn't receive?

Good evening how are you? I was looking at playing at Vulkan Vegas, when you play and win your money, can you withdraw your money without paying anything else? I have seen that eventually your earnings take time to arrive but finally they arrive, my question is if for example I put $ 100, I win $ 500, to withdraw those $ 500 do I have to pay something? I will be attentive to your answers, thank you for your attention.

Buenas noches, cómo estás? Estaba viendo de jugar en Vulkan Vegas, cuando uno juega y gana su dinero, uno puede retirar su dinero sin necesidad de pagar algo más? He visto que eventualmente tardan en llegar tus ganancias pero finalmente llegan, mi pregunta es si por ejemplo pongo 100$, gano 500$, para retirar esos 500$ tengo que pagar algo? Estaré atento a sus respuestas, gracias por su atención.

Hello, in general - I'd ask their live chat, read the Terms & Conditions. We are talking about your money after all. I'd say you should not be charged, however, it may vary under specific conditions. Asking the casino directly and taking a screenshot of the reply is the best and fastest option.

When you deposit 100 and win 500, you should be able to withdraw all your winnings. Some casinos have an anti money-laundering rule that says you need to wager your initial deposit at least 1x - 3x. It doesn't mean that you need to lose your 100, but it only means you need to play with the money a bit.

Anyway, speaking solely about the winnings - if you win 500, you don't need to pay anything. The winnings are yours.

Also won some money at vulkan vegas after depositing a few times , when it came to withdrawal after verifications for a few days , it came to light that i had a previous account which was closed anyway and winning were void . But there wasnt a problem with this website taking my deposits only when it was their turn to payout . They just simply dont remind you that there was a previous account .

Hello Adrian

I had the same problem. Well, everything was great. Try to withdraw in English. Then it worked for me without any problems. Good luck

Hallo Adrian

ich hatte das gleiche Problem.Nun ,aber alles super. Versuche die Auszahlung auf Englisch. Dann hat es bei mir ohne Probleme geklappt.Viel Erfolg

They often don't even know you had an account there before you ask for the 1st withdrawal, because they have no reason to check your account.

Anyway, if you didn't play with a bonus on the 2nd account and you won while playing with your own money, then there's no reason to void your winnings, because you didn't get any advantage for having another account there.

Hello dear casinogoru team

I received bonus money and managed to convert it since I was at 480 euros now the problem was 300 were in my real money account and the remaining 180 euros have disappeared!

Can you please explain this to me Casino Vulcanvegas

I've already made several payments, there was never a problem.

Moin liebes casinogoru team

Ich habe bonus money erhalten und es geschafft es umzusetzen da war ich bei 480 euro jetzt das problem 300 waren auf meinem echtgeld konto und die restlichen 180 € sind verschwunden !

kann mir das bitte einmal erkl?ren Casino Vulcanvegas

hab schon mehrere auszahlungen gemacht gabs nie ein problem.

Hello,

for a proper explanation, it would be good to know the terms and conditions for the bonus you took.

The first option is that the maximal payout from this bonus is limited to €300.

The second option is that it was some kind of sticky bonus you can not withdraw, think of it as an overdraft.

You can play with the bonus amount, so you can play longer and get further chances for a big win but you can't withdraw this bonus amount it will be deduced.

The third option that comes to my mind is this kind of interesting information we provide:

Did you try to ask their chat, please?

Hi... I can't withdraw the money from vulkan either..not even checking the account I've tried in different ways and it doesn't work... I would like help to withdraw my money

Ola ... também n?o consigo sacar o dinheiro da vulkan..nem verificar a conta já tentei de varia formas e n?o dá certo... gostaria da ajuda para retirar meu dinheiro

Hello.

Do I understand correctly that you can not access your account anymore?

Did you get any explanation, please?

Have you already passed the verification (KYC)? Because the account can be blocked in order to finish KYC.

Hello.... documents successfully verified. Awaiting withdrawal processing, as soon as you finish return to inform, ??

Ola.... documentos verificados com sucesso. Aguardando processamento de retirada , assim que finalizar retorno para informar ,??

Hello there,

that's good. Hope it will work...

I just signed up for my account and wanted to deposit €20. All of a sudden it says that I have €3,000 and 3 cents on my account. How can this be a mistake??Account Name Al*******

Player ID : ***********

where does the 3000€ come from?

Ich habe mich gerade auf meinen Account angemeldet wollte 20€ einzahlen auf einmal steht dort das ich 3000€ und 3 Cent auf meinen Account habe echt Geld Guthaben. Wie kann das sein ist das ein Fehler? ??Account Name Al*******

Spieler id : ***********

woher kommen die 3000€??

Hello,

at first, do not ever paste your account or login detail again. IT'S NOT SAFE

We are not the casino's support so I would suggest you ask in the casino.

Hello, good afternoon, my name is Jeniffer pua.... I've been playing in vulkan Vegas for a long time and I've won and I've been able to cash out... But now I last won and wanted to cash out and they blocked my account... According to what they tell me I've played using a vpn I have no idea what that is and I'm going to use... I have $1000 dollars in my account how can I get my money back... I await your prompt response...

Hola buenas tardes mi nombre es Jeniffer pua.... He jugado en vulkan Vegas desde hace tiempo y ganado y he podido sacar... Pero ahora último gane y quería sacar y me bloquearon mi cuenta ... Según me dicen que he jugado usando un vpn no tengo ni idea que es eso y voy a usar.... Tengo 1000$ dólares en mi cuenta como puedo hacer para recuperar mi dinero...espero su pronta respuesta...

They tell me that I've played with a vpn from Ecuador and I'm here in Chile, it can't be... I need to get my money back...

Me dicen que he jugado con un vpn desde ecuador y yo estoy acá en Chile no puede ser... Necesito recuperar mi dinero....

But I haven't used any of that... As I said before, I didn't even know it was a vpn, how can I recover my account and my money...

Pero yo no he usado nada de eso... Cómo lo dije anteriormente no sabía ni que era un vpn como puedo hacer para recuperar mi cuenta y mi dinero...

Hello,

If the casino proves that you violated their terms and conditions then you have a problem.

On the other hand, you must be provided with some evidence declaring you really did something wrong.

Vulkan Vegas is a decent casino with the perfect reputation, so I'd assume they check the issue carefully.

If you think something is wrong, you can submit a complaint here and we will look into this.

Please be advised that we need some time to evaluate each complaint, so please be patient.