Hi, they're licensed in Cura?ao so you need to contact this licensing authority in this case. I can also see you have an open complaint. I haven't seen the documents, but they say at least that they can provide evidence about your duplicate accounts. I'm also wondering that even if you had 2 accounts, would you get any advantage of having those accounts? For example, did you get a bonus that you shouldn't receive?
God kv?ll hur m?r du? Jag tittade p? att spela p? Vulkan Vegas, n?r du spelar och vinner dina pengar, kan du ta ut dina pengar utan att betala n?got annat? Jag har sett att dina inkomster s? sm?ningom tar tid att komma fram men till slut kommer de fram, min fr?ga ?r om jag till exempel l?gger 100 $, jag vinner 500 $, f?r att ta ut dessa 500 $ m?ste jag betala n?got? Jag kommer att vara uppm?rksam p? dina svar, tack f?r din uppm?rksamhet.
Hello, in general - I'd ask their live chat, read the Terms & Conditions. We are talking about your money after all. I'd say you should not be charged, however, it may vary under specific conditions. Asking the casino directly and taking a screenshot of the reply is the best and fastest option.
When you deposit 100 and win 500, you should be able to withdraw all your winnings. Some casinos have an anti money-laundering rule that says you need to wager your initial deposit at least 1x - 3x. It doesn't mean that you need to lose your 100, but it only means you need to play with the money a bit.
Anyway, speaking solely about the winnings - if you win 500, you don't need to pay anything. The winnings are yours.
Also won some money at vulkan vegas after depositing a few times , when it came to withdrawal after verifications for a few days , it came to light that i had a previous account which was closed anyway and winning were void . But there wasnt a problem with this website taking my deposits only when it was their turn to payout . They just simply dont remind you that there was a previous account .
Hej Adrian
Jag hade samma problem. Allt var bra. F?rs?k att dra tillbaka p? engelska. D? fungerade det f?r mig utan problem. Lycka till
They often don't even know you had an account there before you ask for the 1st withdrawal, because they have no reason to check your account.
Anyway, if you didn't play with a bonus on the 2nd account and you won while playing with your own money, then there's no reason to void your winnings, because you didn't get any advantage for having another account there.
Hej k?ra casinogoru-team
Jag fick bonuspengar och lyckades konvertera dem eftersom jag l?g p? 480 euro nu var problemet att 300 fanns p? mitt konto f?r riktiga pengar och de ?terst?ende 180 eurona har f?rsvunnit!
Kan du f?rklara detta f?r mig Casino Vulcanvegas
Jag har redan gjort flera betalningar, det var aldrig n?gra problem.
Hello,
for a proper explanation, it would be good to know the terms and conditions for the bonus you took.
The first option is that the maximal payout from this bonus is limited to €300.
The second option is that it was some kind of sticky bonus you can not withdraw, think of it as an overdraft.
You can play with the bonus amount, so you can play longer and get further chances for a big win but you can't withdraw this bonus amount it will be deduced.
The third option that comes to my mind is this kind of interesting information we provide:
Did you try to ask their chat, please?
Hej... Jag kan inte ta ut pengarna fr?n vulkan heller..kollar inte ens kontot jag har provat p? olika s?tt och det fungerar inte... Jag skulle vilja ha hj?lp med att ta ut mina pengar
Hello.
Do I understand correctly that you can not access your account anymore?
Did you get any explanation, please?
Have you already passed the verification (KYC)? Because the account can be blocked in order to finish KYC.
Hej.... dokument har verifierats. V?ntar p? bearbetning av uttag, s? snart du ?r klar ?terv?nd f?r att informera, ??
Hello there,
that's good. Hope it will work...
Jag har precis registrerat mig f?r mitt konto och ville s?tta in €20. Helt pl?tsligt st?r det att jag har 3 000 € och 3 cent p? mitt konto. Hur kan detta vara ett misstag??Kontonamn Al*******
Spelar-ID: ***********
var kommer de 3000 € ifr?n?
Hello,
at first, do not ever paste your account or login detail again. IT'S NOT SAFE
We are not the casino's support so I would suggest you ask in the casino.
Hej, god eftermiddag, jag heter Jeniffer pua.... Jag har spelat i vulkan Vegas l?nge och jag har vunnit och jag har kunnat ta ut pengar... Men nu vann jag senast och ville att ta ut och de blockerade mitt konto... Enligt vad de s?ger till mig har jag spelat med en vpn jag har ingen aning om vad det ?r och jag ska anv?nda... Jag har $1000 dollar p? mitt konto hur Jag f?r tillbaka mina pengar... Jag v?ntar p? ditt snabba svar...
De s?ger till mig att jag har spelat med en vpn fr?n Ecuador och att jag ?r h?r i Chile, det kan inte vara... Jag m?ste f? tillbaka mina pengar...
Men jag har inte anv?nt n?got av det... Som jag sa tidigare, jag visste inte ens att det var en vpn, hur kan jag ?terst?lla mitt konto och mina pengar...
Hello,
If the casino proves that you violated their terms and conditions then you have a problem.
On the other hand, you must be provided with some evidence declaring you really did something wrong.
Vulkan Vegas is a decent casino with the perfect reputation, so I'd assume they check the issue carefully.
If you think something is wrong, you can submit a complaint here and we will look into this.
Please be advised that we need some time to evaluate each complaint, so please be patient.
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
