Good afternoon,

Since the 25th that I made my withdrawal and it is July 31, it is not a matter of patience, I find it is more an issue that it is intolerable that casinos do this with withdrawals. Deposit quickly but withdraw not. I feel scammed and not knowing when and if I will get my money. They don't pay because they don't feel like doing it, that's it.

Buenas tardes,

Desde el día 25 que realicé mi retiro y estamos a 31 de julio, no es tema de paciencia , encuentro es más un tema de que es intolerable que los casinos hagan esto con las retiradas. Depositar rápidito pero retirar no. Me siento estafado y sin saber cuando cobraré y si cobraré mi dinero. No pagan porque no les da la gana de hacerlo, no hay más.

Hello, 14 days have passed and I still haven't received anything that I have to do because my patience is running out.

Hola buenas ya han pasado los 14 días y aun no he cobrado nada que tengo que hacer porque ya se acaba mi paciencia

Amazing. I'm technically on business day 5 and I'm on my way. Good luck, file the complaint and get paid. In any case, I still don't understand the score that this casino has with what they are doing.

Alucinante. Yo estoy técnicamente en el día hábil 5 y voy camino tuyo. ánimo, que se interponga la queja y te paguen. De todas maneras sigo sin entender la puntuación que tiene este casino con lo que están haciendo.

Because they have a high payment percentage, meaning that they will pay almost everyone even if it is late.

Porque tienen un porcentaje de pago alto, es decir que pagaran a casi todo el mundo aunque sea tarde

Well, what bad luck we have...

Pues que mala suerte tenemos nosotros...

I surely understand your frustration, but unfortunately, there is nothing much we can do right now but wait. When the 14-day time frame passes and you will not receive the money by then, our complaint team will be able to intervene.

Have you had any experience with withdrawals from other casinos? How long do you usually wait?

Good morning,

2 days at most in other casinos. This is the worst experience I have ever had. Furthermore, the staff does not know how to tell you when you will get paid because they do not have any access to the financial department. They only tell you wait, we're sorry, there's a long queue for withdrawals... well, very very bad.

Buenos días,

2 días como mucho en otros casinos. Está es la peor experiencia que he vivido. Además que el staff no te sabe decir cuando cobraras porque no tienen ningún acceso al departamento financiero. Solo te dicen espera, lo sentimos, mucha cola de retiros....en fin, muy muy mal.

Hello, good in my case, yes, the 14 days have passed, what do I have to do?

Hola buenas en mi caso si que han pasado los 14 días que tengo que hacer?

Hello. I am sorry that this issue still persists.

I would suggest you make a complaint here with our team and they will gladly check out what could've happened and hopefully resolve this.

Please use this link to do so, if you wish and let us know how it goes.

Well, I hope that this queue will get shorter soon and that your time to get the withdrawal will come.??

Hello,

I have sent a complaint email to complaints because in the particular conditions they indicate that withdrawals will be processed within 3 business days following the request and I am already on the fifth day that they are not complying with their stated conditions. Let's see if with this I have the ?? to put an end to this matter.

Hola,

He enviado un mail de queja a complaints pues en las condiciones particulares indican que los retiros serán procesados dentro de los 3 días hábiles siguientes a la solicitud y ya estoy en el quinto día cosa que no están cumpliendo sus condiciones expuestas. A ver si con esto tengo la ?? de acabar con este asunto.

did anyone get money???

I nothing. I've been there for 7 days and they're dragging my feet. Some scoundrels who also deceive.

Yo nada. Llevo 7 días y me dan largas. Unos pedazo de sinvergüenzas que encima enga?an.

We'll see, I'm curious myself. But did you complain on their website or did you send it to them ? I hope you will get good news soon and your withdrawal will land on your account. If not you can contact us and we will try to help you. 

Hello Jaro,

To your complaint email, this is your response, the same as always

According to our system, the withdrawal appears to be queued in the Finance Department.

However, I would like to inform you that the processing time for withdrawal requests is approximate and may be delayed at times depending on the number of active requests.

You can check the status of your request directly from your player account.

Hola Jaro,

A su mail de quejas, está es su respuesta, la misma de siempre

Según nuestro sistema, el retiro parece estar en cola en el Departamento Financiero.

Sin embargo, me gustaría informarle de que el tiempo de procesamiento de las solicitudes de retiro es aproximado y puede retrasarse en ocasiones dependiendo de la cantidad de solicitudes activas.

Puede comprobar el estado de su solicitud directamente desde su cuenta de jugador.

Well, it's not our email, it's the email of the casino that replied to you. I guess you'll just have to be patient. May I ask exactly how long you are waiting and when you made your withdrawal ? I'm sorry if you've already said that, I just didn't see it, so that's why I'm asking. 

I will wait for the answer.

Correct, it is the rtbet casino email. Withdrawals are from July 25. The 14 days are not yet there

Correcto, es el correo del casino rtbet. Los retiros son del 25 de Julio. Aún no están los 14 dias

I see, so it will be necessary to be patient and try to find out how the withdrawal is going. It doesn't have to be 100 emails all the time, but at least once every 2-3 days. If nothing changes, then you can submit a complaint with us and our team will look into the situation and hopefully we can help you.

Sounds good to you ?

Hello Jaro,

When the time comes, yes, although I hope they fulfill their obligation and pay me sooner. In any case, I have never experienced this casino. It smells like a scam. Thank you

Hola Jaro,

Llegado el momento si aunque espero que cumplan con su obligación y me paguen antes. De todas maneras lo de este casino no lo he vivido nunca. Huele a estafa. Gracias

Good morning,

Payment received. Thank God!

Greetings

Buenos días,

Pago recibido. Gracias a Dios!

Saludos