I'm glad to hear that, I didn't see it asked anywhere but what payment method did you use ? Do you think you will stay in this casino or will you move to another one ? ??

Hi chencho_010, what did you have to do in the end because they haven't credited me the money yet and I'm freaking out?

hola chencho_010 que tuviste que hacer al final porque ami no me an ingresado el dinero aun y estoy que hecho chispas

To this day I have not received the money withdrawn on 18/06/24. I am desperate. All they tell me is that I have to wait or that I have to send emails (which they don't tell me anything different, they just tell me to wait). I have asked them for the ARN code, which is what my bank requires, and they tell me that they will send it to me (which they still haven't today). I don't know what to do anymore because customer service simply tells me to wait. I hope you can help me!!!

yo a dia de hoy no he recibido el dinero retirado el dia 18.06.24 ya estoy desesperado lo unico que me dicen es que tengo que esperarme o que tengo que enviar correos (los cuales no me dicen nada diferente simplemente que espere) les he pedido el code ARN que es lo que me pide mi entidad bancaria y me dicen que ya me lo enviaran (cosa que a dia de hoy tampoco) ya no se como hacer ya que los de atencion al cliente me dicen simplemente que espere. Espero que podais ayudarme!!!

Hello good,

I insisted a lot, I made many complaints by email and after 2 weeks, on a Saturday, they had paid me with a withdrawal via VISA. I am not playing there anymore, that is clear. I hope you have luck and that you get paid soon because they are such scoundrels.

Buenas,

Yo insistí mucho, puse muchas quejas por mail y al cabo de 2 semanas, un sábado me habían pagado con retiro mediante VISA. Ya no juego más allí eso está claro. Espero tengas suerte y que cobres pronto porque menudos sinvergüenzas.

Wow, I've been complaining every day, I talk to the people in the online chat and they all tell me that I have to wait.

buff yo he puesto quejas cada dia hablo con los de chat en linea y todos me dicen que tengo que esperarme

Hi, I see you've got yourself into an uncomfortable situation. It's been a long time, two months since you haven't had your money. The casino hasn't told you any specific reason why, just that you have to wait, yes ? I don't think that would add to the credibility and if you are interested, we have a Complaint Resolution Centre where we try to help players in situations like yours. 

If you are interested, you can open a complaint on this link and hopefully we can help you if you don't know what to do next.

Do you think you'll go for it ? 

Did they pay you in the end? I've been waiting for a withdrawal for 7 days

Al final os pagaron? Yo estoy esperando un retiro desde hace 7 dias

When you go through this thread you can see that the player got paid recently but he said that it took him a lot of time and nerves. 

But if you've been waiting for a week, did the casino tell you why that is ? Did you need to verify here or not ? Did you play with the bonus ? 

Please let me know. 

Hello good,

They take a long time but they pay. I have made 3 successful withdrawals but one took more than 2 weeks. Be patient and the money will arrive.

Thank you,

Sergio

Buenas,

Tardan mucho pero pagan. Yo he realizado 3 retiros con exitos pero eso sí, uno tardó más de 2 semanas. Paciencia que te llegará el dinero

Gracias,

Sergio

Did I understand correctly? In the end you all got paid with a little patience?

Ho capito bene? Alla fine siete stati tutti pagati con un po' di pazienza?

Player wrote before that that he got the money after some time. You may have to save yourself a lot of nerves, but they paid in the end. Why do you ask, do you have a withdrawal here too? How long are you waiting ? 

Yes I requested a withdrawal two days ago, and reading here I'm getting a little worried

Sì ho chiesto un prelievo due giorni fa, e leggendo qui mi sto un po' preoccupando

Actually I'm not surprised, the player wrote that it took him more than 2 weeks to get the money, so I'd probably be prepared for such a wait. Of course, I hope that it won't be your case and you will get it sooner. We give casinos 14 days, so if they don't get it by then, you can contact us and we will try to assist you. 

However, was account verification also required or not ? 

Monday will be 14 days since the withdrawal request. they always just ask for my patience... I have 3 withdrawals pending, worth 1050 euros.

Hi, I would probably be slowly losing my patience if it were to last this long. When the 14 days are up, you can open a complaint with us and we'll see if we can help. 

Do so by clicking on this link. ??

Anyway, did you play with the bonus or not ? Did you not have to give any documents to the casino or are you already verified ? 

I will wait for the answer. 

I didn't use a bonus. no documents were requested. I asked that I would like to identify the account, I would like to submit documents. he replied that this was not necessary at this time.

Okay, so I would stick to the complaint if you haven't received the money yet and it's been two weeks. In such cases I would also like to know what is behind it because two weeks of just being patient would probably not help me. 

However, now we will have to wait and see if something changes and it progresses further. 

I will wait for Monday, then it will be 14 days, so 10 working days. I will file a complaint on Monday. Thanks

Keep us updated, please.??

whatever happens, I'll report it.  according to their policy, the refund time is 3 working days, from the day after the refund request. we are currently at 10 working days, 13 days. I have written to them several times, they always just ask for my patience. customer identification was not done despite my specific request, they said it was not necessary. I have a total of 3 refunds in progress due to daily limits. 400 euros, 400 euros, 250 euros. it's about my oldest refund now, but none has happened so far.