I want to warn everyone about SpinBetter Casino’s absolutely ridiculous and dishonest behavior. They are refusing to pay out my legitimate withdrawal of 5,876.04 PLN, despite me providing every single document and piece of proof they’ve ever asked for — including ID, selfies, bank statements, and screenshots.

Instead of processing my withdrawal, they keep inventing new, impossible, and invasive demands like full cryptocurrency wallet histories for accounts I’ve never even used. This is not a legitimate verification process — it’s a deliberate attempt to stall and avoid paying me.

I’ve been stuck in this nightmare for days. They’re essentially holding my money hostage without any legal justification. Their "security checks" feel more like a scam to me.

If you value your money, beware of SpinBetter. I am preparing to escalate this to regulators, chargebacks, and public watchdogs because this behavior is unacceptable.

Has anyone else experienced this? Please share.

Hi,

I checked the complaint but I could not conclude how long you have been trying to verify the aocunt. Can you tell me, please? Dominika is going to need that information too.

You know, despite what you might think, the best course of action is to cooperate, because passing the KYC is imminent. And if the casino found something unusual, you may experience a rather ultimate check. I guess this is it.

Please provide all the requested information. If you can't provide something, make sure the casino knows. Once you pass the verification, most likely combined with an extensive AML check, we can discuss the reason behind it. Usually it starts with a flagged account, similarities, and suspicions.

I understand that it seems ridiculous to you, but because online casinos cannot verify you and your money in person, they sometimes resort to complex verifications.