How can we proceed?

Como podemos proceder?

Okay then, so if you ever want to confide or help players with your case if it's at the end and it turns out anyway, you'll have a chance. Good luck with your situation. ??

Hello!

CasinoGuru was created to help each other. There are two players who played on 1bet.com. You tried to solve their problem and even concluded that the players were in the right.

I understand that, under GDPR, it’s not possible to disclose personal information, but is there any way for me to contact these players? I have a specific, free solution to suggest, including a lawyer who can assist them. In the fight against Bellona NV, it’s crucial that I can reach out to these players.

Of course, if they decline the assistance, I completely understand, but is there any way you could connect us?

https://www.askgamblers.com/casino-complaints/1bet-casino-responsible-gaming-and-self-exclusion

http://www.kpvfaw.com/1bet-casino-player-s-request-for-account-closure-is

And a recent question: if there are so many complaints against 1bet.com, why isn’t the site on a blacklist?

Hi, I would like to start from the end, so I can ask about the blacklist, but this is the first time I have seen a casino that has a safety index of 0.0. 

Unfortunately, as far as contacting players is concerned, as you say GDPR needs to be applied in this case and I cannot share any information about them. Unless they post in this thread and you reply via the reply button and get back to them. I was wondering if you saw any player contact information in the complaint you sent, but if not, then the forum is probably the only option.

Hi,

Unfortunately, this forum doesn’t provide that option. It was only for complaint handling.

Would it be possible for you to reach out to the player and provide them with my email address if I give my consent? This way, if they are interested in my assistance, they can contact me directly, and if not, they don’t have to.

I still haven’t received an answer to why the casino isn’t on the blacklist.

Could I still know how you would like to help them? How did you manage to solve your case? What does "free solution" mean, do you think the casino will solve something if the safety index is 0? Try to explain a bit more and then we will see if something can be done. Anyway, I saw that you shared a complaint from AskGamblers and I didn't find such a player here. 

As for the blacklist, that's a good point and I asked our team about it and they said they will look into it today and when I know more information I will let you know. 

1bet did not give me an explanation, they blocked me and there is no trace of the transactions I made last night before the win

What do you think happened? They made my winnings disappear. I played with immersive online roulette.

1bet non mi ha dato una spiegazione mi hanno bloccato e le transazioni di questa notte che ho fatto prima della vincita non c'è traccia

Secondo voi cosa è successo mi hanno fatto sparire la vincita .Ho giocato con immersive roulotte online.

Hello, without the casino telling you anything we can only guess what might have happened. They didn't give you any explanation, did they? 

If you need help, we can try. 

If you're interested, you can file a complaint and maybe we can assist you. 

Would you be interested?