On the 1win betting page I won approximately $150,000 clp. and I was only able to withdraw $85,000 because I made the withdrawals to virtual accounts. However, 2 withdrawals I made to my bank were rejected and apparently the money was not returned to me. I have been waiting to see if I receive the money back but after more than 24 hours it was still not back in my account. Today I speak with the support team and they tell me that if it was returned to me and that I played it, I do not play those amounts of money and I have no way of verifying that the information they give me there is true. Therefore I need to know how to know the history of games and the money bet on them and a complete history to verify what they informed me in 1win Support.

en la página de apuestas 1win gané $150000 clp aprox. y solo pude retirar $85000 porque hice los retiros hacia cuentas virtuales. SIn embargo 2 retiros que hice a mi banco fueron rechazados y aparentemente el dinero no me fue devuelto. He estado pendiente si recibo el dinero devuelta pero a más de 24 horas aún no estaba de regreso en mi cuenta. Hoy hablo con el equipo de soporte y me dicen que si me fue devuelto y que lo jugué yo no juego esas cantidades de dinero y no tengo como verificar que la información que me entregan ahí es verídica. Por lo tanto necesito saber como hago para saber el historial de juegos y el dinero apostado en ellos y un historial completo para comprobar lo que me informaron en Soporte de 1win.

Okay then, and you still haven't gotten anything by this time either, have you? 

I saw that you managed to open a complaint, so it would be good if you answered Tomas' questions. 

You can do so here on this link. ??

I guess we'll move on and see what's going on.

I also withdrew money.

They say it will be caught in 2 days.

what the

What kind of withdrawal is 2 days later?

Then I didn't deposit money and didn't play.

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2????????

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Why does the withdrawal take 2 days?

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Sometimes it may take a bit longer, especially when it comes to the first withdrawal.

Have you passed the verification process at this casino yet?

Is the bonus for registering on 1win able to be cashed out or is just to play free?

It is always important to read the bonus terms beforehand or, if you are not sure or have more questions, to address them to the support of the casino.

Have you already registered there?

What is the error in the poker zone

I get my ID followed by a -604

send emails for my verification

Previously error ID-605 appeared

what is the difference?

They told me to wait 14 to 30 days

The 30 days are just being fulfilled

I can't enter the poker area

nor withdraw the balance

Also, the rakeback for the second week of July has not been credited to me yet.

Que es el error en la zona poker

me aparece mi id seguido de un -604

mande correos para mi verificación

antes aparecía error ID-605

cual es la diferencia?

me dijeron que espere de 14 a 30 dias

recien se están cumpliendo los 30 dias

no puedo entrar a la zona poker

ni retirar el saldo

además que el rakeback de la segunda semana de julio hasta ahora no me han acreditado

Hello, nobody writes you off when you try to find out what's going on and what the errors are ? Documents for verification were accepted or rejected or you know nothing ?

I think if you have waited this long, then you deserve some explanation and I would recommend you to file a complaint with us and our team will try to help you. 

You can find it on this link. ??

What do you say, will you go for it ? 

I verified my account on July 31 by sending my identity and identification and a photo of my face through a link, which 1win requested by email, today is August 14, 15 days have passed and I still have not received a response of absolutely anything, I need my earnings, I'm tired, please.

hize la verificación de mi cuenta el 31 de julio enviando por medio de un link mi identidad y identificación y foto de mi cara , que 1win me solicitó por correo , ya hoy es 14 de agosto han pasado 15 días y aún no recibo de respuesta de absolutamente nada necesito que me den mis ganancias ya estoy cansado por favor

I would be furious...

Well, without further ado, allow me to introduce you to the Casino Guru Resolution Center. We try to support players in exactly same situation, and the process is free of any charges.

All you need to do is follow a few basic step and be ready for cooperation. Set up your complaint by using

this green link ??

Instructions are there, though you may ask any questions just here. We'll get back to you.

Are you up for the complaint?

The documents were approved but 15 days have passed and I have not been paid. I sent an email and they responded that I have to wait 14 days, which have already passed since I did the verification and they do not ask me for additional verification. In other groups they say it is a scam. Here is the approval, that was on July 31st. It is the date and I have not received any money or response.

Fueron aprobados los documentos pero ya pasaron 15 días y no me han pagado , le envíe un correo y me responden que tengo que esperar 14 días los cuales ya transcurrieron desde que hice la verificación y tampoco me piden verificación adicional en otro grupos dicen que estafa aquí está la aprobación eso fue el 31 de julio ya es la fecha y no recibo ni dinero ni respuesta

This is precisely the reason for submitting the complaint. I suggest you do so.

You have obviously waited far too long.

Do you know what you need to do to create your complaint against 1win casino, please?

Same problem here it’s been 5 days since i sent them my documents

but i can’t withdraw my funds at all

im afraid to loose my money

Hello, according to what you write you are still going through the verification and it is not finished. You can't withdraw the money without it, so you'll have to go through this process first. So far nothing has happened to the documents and the casino is just checking them ? 

Try not to do anything with the money and don't play and wait how this situation will turn out. If you verify and still have problems with your withdrawal, let us know and we will try to help you. 

Could it be ? 

I made a withdrawal but it is always pending its been 5 days

and i didn’t receive my money i made a complaint but one of you told me to be patient till they verify my documents in 14 days

if there is no sign we will make a move ?

Hi, the same thing just happened to me. No withdrawals were accepted, nor could I enter the poker area.

They told me from 14 to 30 days. And after 35 days I received an email and my withdrawals were made.

At least my case was completed

luck

Hola, me acaba de pasar lo mismo. Ningun retiro me aceptaban, ni podia entrar a la zona poker

me dijeron de 14 a 30 dias. y pasado los 35 dias me llegó un correo y mis retiros se realizaron

al menos mi caso si se completo

suerte

Yes, exactly as I said and also as in complaint. Pending will probably be until all documents are verified and then the withdrawal will continue and can be approved or rejected. If nothing changes within 14 days, we will contact the casino. ??

Hmm, and what was the reason you had to wait 30 days ? Were you also verified or was there something else ? Do you have any idea why you couldn't go to poker ? 

Anyway, I know that the most important thing is that you got the money, which makes me happy, I just find it a bit strange that you had to wait so long. ??

They blocked my account fir now reason !!