They sent me this and i swear my account is legal

i don’t know what they are talking about

this is a robbery i don’t have multiple accounts what they are talking about

As I can see in your complaint our team will shortly get back to you and they will try to contact the casino regarding all this.

Try to be patient, and hopefully the casino will explain this situation to us.

Haven't you opened any other account there in the past? Just to make sure.

No it’s my first account i swear

Okay fine, these are just questions that are sometimes good to ask because I know that some players may have forgotten that they had an account at a casino some time ago. 

So our team will try to help you and find out what's going on. Let's make sure everything is handled fairly.??

It’s okay im with you thank you i hope we gonna find a solution together

Good morning, I have a question: at the 1win casino I get that I cannot withdraw my money. It cancels it even though it's been almost a month. It tells me that in order to withdraw I have to invest money again, the 5% commission on what I earn... And I would like to know if I could withdraw my winnings in parts? Or does it have to be all in one go?

Buenos días una consulta en el casino 1win me sale que no puedo retirar mi dinero me lo cancela a pesar que ya pasó casi 1 mes, me indica que para retirar debo volver a invertir dinero el 5% de comisión de lo que gane... Y quisiera saber si podría retirar mis ganancias en partes? O tiene que ser todo completo?

Hi, what's the reason for the commission ? What payment method do you use to withdraw money ? I'm wondering if you could be talking about a verification deposit which is common in casinos but I can't tell exactly from what you wrote. But if that's the only reason you haven't withdrawn in over a month, that would be the first thing that comes to mind. So can you ask the casino if this is the case and if it is a verification deposit and therefore if you deposit money, will it be possible to withdraw ?

Also, how much you can withdraw at a time depends on what the casino's limit is. Usually there are some, what currency do you want to get your money in ? The terms and conditions should definitely mention what the limits are, so check that as well.

If you need help and don't know what to do next and can't make a withdrawal, you can use our free complaint feature. ??

So please let me know. 

how can I contact you sir?

I started withdrawing money via crypto, it's much faster than other methods, in my opinion. Could you share other lifehacks to make playing on 1win more comfortable pls?

I don't know Lifehacks because I don't play in casinos, but I hope you'll get some other players to give you advice.

Anyway, are you new to this casino or have you played here many times before? How fast are withdrawals when you use crypto? ??

I sent the money but haven't received the recharge.

The situation is that they are not even allowing withdrawals.

Why? I don't know if they are trying to reduce it.

Please pay me quickly.

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Could you please explain to us if you meant that you deposited the money to the casino and it wasn't credited to your account for some reason???

Or is it regarding a withdrawal, perhaps?

Sorry but I couldn't understand your post, really.

If it is still ongoing, could you please share some more details so we can try to help if possible?

I also can't withdraw money continuously and my deposit is not being recharged.

The bonus game is also rigged so that you cannot win when playing, and even if you do win, only the minimum amount is paid out.

It's 1win, please don't do it, it's a scam.

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Hi there.

You are not a very satisfied player, it seems.

Well, not much to say regarding lower winnings, because this is always hard to prove. But what happened with the aforementioned withdrawal and deposits?

You know scam casinos let you win and then void your winnings for very strange reasons using unfair rules to support their explanations - is this your current situation? I do not get this impression.

Feel free to share more; perhaps we can help.

If you send money, it will not be exchanged for game money.

Also, even if I request to send the money I won in the game to me, the money does not arrive to me.

I keep putting it off.

And, they also manipulate the win. After I withdraw a few times, they manipulate it so that I can't win.

I just tried it and it didn't work. I won't do 1win if I get my money.

I'm thinking of finding another casino. Can you beat the game that made it impossible to win? No one can beat it.

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Please explain what does it mean that it won't be exchanged for game money. I really don't understand that.

Does it mean that you have real money in your account and you cannot play with them????♀?

Also, what happened when you requested the withdrawal, please? Did they cancel it for some reason? Is your account fully verified at this casino?

If there is anything you'd like to help with regarding your withdrawal, please let us know and our complaint team can look into it.

When it comes to the manipulation of the games, in my opinion, it is not really possible to do. I will try to explain. Imagine all the people playing at this casino all over the world. There is really many of them, I believe. It would be really time-consuming and not possible to manipulate every and each game of these players because the casino surely wouldn't have that many employees to proceed with these actions.

Don't you think so? When you take it from the logical point of view???

Please keep in mind that every casino has an advantage over player in the long run. See it just as a hobby and nothing more, because it can really be bad if you get overwhelmed.??

Let us know, please, if you need help from our team; we'll wait here for your reply.

Did they explain the reason for this delay to you, though???

Is your account fully verified there already, or you are still waiting for this process to be done?

Also, do I understand correctly that you have waited this long for some answer from the live chat??????♀?

Please let us know some more details regarding this, and we'll try to help if needed.

First of all, in order to play the game, I have to deposit money into the game account first, right??

Then the game side should convert it into game money and return it to me... But they still haven't sent me the money I sent as game money.

And, I requested the game to withdraw my game money to my personal account, but the money is not being deposited into my account.

And, since you are playing under the same conditions, you can quickly see that the odds are lower.

It's easy to manipulate the winning probability with a program. If you create various cases and manipulate the program probability, it's easy to change the winning probability from 80% to 20%.

I know this to some extent, which is why I am raising the issue.

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Romi.

Are you a game-related person? If you are a game company person, I would like you to first check the account that mentioned the problem and then speak.

You seem like the kind of person who just talks without checking.

Romi.

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