Hello,

I have already come across this kind of VIP level before. The idea is that f you are lucky enough you do not need to get boosted by bonuses so those bonuses will be offered to players not so fortunate.

Does it mean that you gain nothing from being promoted? Some better cashback or kind of a "treasure chest"?

This sounds strange to me.

have they told/sent you any explanation, please?

I can understand that you feel deprived.

But considering the explanation, I can understand the message. You simply may became a certain kind of player they don't want to "sponsor" anymore because you mainly took advantage of a variety of bonuses. Maybe if you play only with your money for some time you'll get awarded again.

If they close your account for some verification purpose it's quite normal, but should be notified, that's for sure.

On December 19, the bank transfer of my withdrawal for $650 was made but to date said transfer has not arrived in my bank account, the site says that it is 7 days for it to arrive but more time has passed, is that normal?

El día 19 de diciembre se realizo La transferencia bancaria de mi retiro por $650 pero a la fecha no llegado dicha transferencia a mi cuenta bancaria, el sitio dice que son 7 días de plazo para que llegue pero ya pasó más tiempo, es normal eso?

Hi, I'd stay patient a little longer. As you know Christmas and New year holidays can be cause of this delay in these days. There might be some delay on payment provider side. In case nothing arrive to your account within 14 days since you asked for the withdrawal, please contact us again.

Would be useful to know how long you have been waiting, plus we always like to hear good news, so let us know as soon as you get the winnings. ??

International banking transfers can take up to a few days, so I would assume that Magda is correct about the probability of delay though. ??

It's already January 4th and the transfer still hasn't reached my account, what happens here?

Ya es 4 de enero y aún la transferencia no llega a mi cuenta, que procede aquí?

Aaah, so no money has arrived? Well, the easiest explanation is that the transaction has not been proceeded with yet. Sorry to say that, but only the casino can explain further.

Sadly, I'm beginning to think that the complaint is now at hand.

If you feel the same, submit the complaint right here.

It still hasn't arrived yet and 888casino's live service leaves a lot to be desired, I'll complain.

Sigue sin llegar aún y el servicio en vivo de 888casino deja mucho que desear, levantaré la queja.

No need to hesitate further, now give the complaint team some time to review the complaint, and you'll be contacted soon.

Let's stay positive ????

How can i access 888 casino and be able to withdrawal my money if i live in Oklahoma, Ok. in the United States.

Hi, I have moved your post under the casino you are writing about. 

Anyway, what's your problem if you can't log in to the casino ? I noticed that according to our website the casino does not accept players from the US. So how did you sign up ? 

They don't pay, I've been trying to withdraw my money for over 30 days and nothing, they even deleted my account and now I only have access via email and nothing.

N?o pagam estou a mais de 30 dias tentando retirar meu dinheiro e nada,chegarem a excluir minha conta e agora só tenho acesso por email e nada.

Hi, I've moved your post under the casino in question. I'm sorry you've been waiting so long for your withdrawal and from what I've seen, we have a warning on our site that the withdrawal process sometimes takes an unreasonably long time. Did you see that ? 

As far as your account being deleted, did the casino give any reason why they did that ? 

However, I saw that you have already filed a complaint, which is a good step from my point of view. Let's see where the team gets us. Would it be possible to answer Kristine's questions so she can move on ? 

I hope the situation can be resolved without any problems. 

They even deleted my account, and now I only receive automatic emails, it's really difficult for you to win something and not be able to withdraw it

Chegaram a excluir minha conta, e agora só recebo email automático realmente difícil você ganhar uma coisa e n?o conseguir sacar

Here in Brazil the casino has several reports like mine, their assistance is 0

Aqui no Brasil o cassino tem diversos relatos como o meu, a assistência deles é 0

I answered all the questions and once again sent the data because they claimed that there was an error, I asked what the error was and they didn't tell me, I sent the data again as requested and now I hope that another 30 days won't pass for the same error story. in the data.

As you say that the withdrawal process is long, ok, it's a long thing now, almost 60 days to be able to claim a prize, doesn't that seem like too much? When it comes to receiving our deposit, there is no such bureaucracy.

Respondi todas as perguntas e mais uma vez enviei os dados pois alegaram que constava um erro,perguntei qual era o erro n?o me relataram enviei os dados novamente como solicitado e agora espero que n?o se passe mais 30 dias, para vir a mesma história de erro nos dados.

Referente você dizer que o processo para saque é demorado ok ,demorado é uma coisa agora quase 60 dias para conseguir retirar um prêmio n?o tem parece demais ? Na hora de receber nosso depósito n?o existe essa burocracia

I clearly understand and I am certainly of the opinion that it is taking too long. 

However, as for the casino blocking your account, did they say why?

I'm also quite worried when the casino told you that they had a error, but they don't tell you anything more about it and you don't know how long it will take. I hope it won't be another month. 

Would it be possible to update us if you hear something new please ? 

Hi, I received an email saying my details were incorrect, I sent my details again and asked what was incorrect? I didn't receive a response about the error, just an email like the previous one saying that I would receive my deposit in 2 to 7 business days as before, I hope that this time it's certain about blocking the account, I didn't receive any explanation considering that I no longer have one. how to communicate via online chat only via email the times I tried to find out the reason for the block I only received automatic emails and nothing else.

I'm waiting to at least receive what is rightfully mine since I won at the Casino

Olá, recebi um e-mail dizendo que meus dados estavam incorretos, enviei meus dados novamente e perguntei em que estava incorreto? N?o recebi resposta sobre o erro somente um e-mail como o anterior dizendo que receberia meu depósito de 2 a 7 dias úteis como anteriormente, espero que dessa vez de certo quanto ao bloqueio da conta n?o recebi nenhuma explica??o tendo em vista que n?o tenho mais como me comunicar por chat online somente por email as vezes que tentei saber o motivo do bloqueio só recebo email automáticos e nada mais.

Estou no aguardo para pelo menos receber o que é meu por direito já que ganhei no Casino