I'm aware you already submitted a complaint on our website so there's not much more you can do at this moment. Please, stay patient and I hope it will get resolved. Unfortunately, it usually takes some time.

Hi, do you know that 888 accepts a bank statement in digital format as proof of residence (I mean the online one from the bank's home banking)? Or do you only accept it in paper format? They asked for a bill or bank statement without specifying whether paper or digital. Unfortunately I live with my parents and have no bills in my name. I have to send this document and I don't want to make mistakes, otherwise I have to ask the bank to send me a paper one. Thanks in advance

Salve, che voi sappiate 888 accetta come prova di residenza un estratto conto bancario in formato digitale (intendo quello online dall' home banking della banca)? O lo accetta solo in formato cartaceo? Hanno chiesto una bolletta o un estratto conto senza specificare se cartaceo o digitale. Purtroppo vivo con i miei e non ho bollette intestate a me. Devo inviare questo documento e non vorrei commettere errori, altrimenti devo chiedere alla banca di farmene inviare uno cartaceo. Grazie in anticipo

Usually, as far as I know, the proper format is .pdf. The best thing, though, is always check this kind of information with the casino itself. Try to ask the support, they should be able to answer this kind of questions.

Good evening, I'm writing to find out how to reactivate my gaming account. In short, they temporarily deactivated my account. Subsequently I received an email telling me that they wanted all the documentation which I obviously provided. After more than 1 month still nothing.

Buona sera sto scrivendo per sapere come riattivare il mio conto gioco. In poche parole mi hanno temporaneamente disattivato il conto. Successivamente mi è arrivata un mail dicendomi che voleano tutta la documentazione che ovviamente ho fornito. Dopo più di 1 mese ancora niente.

Hi, so do I understand correctly that they closed your account for the time it would take you to pass the verification successfully ? You say that you have provided the documents and you have not yet heard from the casino if everything is okay or if there is still something to be done, is that correct ? 

I think if you have been waiting so long, I would file a complaint here on this link and our team will try to investigate and see if something can be done to help you. 

I don't think the document check should take that long, so I would definitely go for it. 

Let me know how you decide. 

It won't even let me open the link you provided. Unable to log in

Non mi fa aprire nemmeno il link da voi fornito. Impossibile accedere

Hello, would you care to send a screenshot, please?

Let the URL of the page and the error be visible. Indeed, it's better to be logged in before you try to submit the complaint.

We will be here for an update. ??

this is the link I was sent to file the recall

questo è il link che mi è stato inviato per presentare il richiamo

Thank you! Since we have been constantly under DDoS attacks since Friday afternoon, it may be the cause of this issue. Try to create the complaint when you can access the site.

I really think it may be connected. Sadly, not much to do about it. ??

Let me know how it goes, please.

If you can send me the link because it just doesn't let me in

Se potete rinviatemi il link perché non mi fa proprio entrare

You may find it in the complaint section, the general one is here ??

Does it work, please?

No, that doesn't work either

No, non funziona nemmeno questo

Please try to clear cookies and cache, perhaps as well, and then try to open the link to file a complaint here.

Let us know if all this will help, please.

I would love to help you, but for that I need to understand what seems wrong, can you describe the issue or provide a screenshot at least?

In any case, if you're using a mobile device, try also switching to the computer, please. Open the developer's console and provide a screenshot showing the issue when the tab called "console" is clearly visible.

Only in this manner can our tech team identify the issue and its resolution.

I appreciate you taking the time to respond.