They play with customer expectations.

I've been playing the same slot for years, and I've never seen an RTP as low as at this casino.

I made a request to close the account and they offered me €311 to reconsider. However, the chat ended, and when I returned I had already lost the opportunity. It's worse to say that I was the one who ended the chat. Anyway... I was enjoying the experience at this casino until they played with me...

Brincam com as expetativas dos clientes.

Jogo na mesma slot a anos, e nunca vi um RTP t?o baixo como neste casino.

Fiz pedido, para encerramento da conta e ofereceram me 311€ para reconsiderar. Entretanto o chat encerrou, e quando voltei tinha já perdido a oportunidade. Pior é dizerem que fui eu que encerrei o chat. Enfim... Estava a gostar da experiência neste casino até brincarem comigo...

To tell you the truth, I do not understand exactly what the issue was.???♀?

What reason did you give them to close the account, and why would they offer you the money? Are you still able to log into your account now?

Good morning. They have already closed the account.

The reason I gave was that I didn't think the RTP was fair. More than 5000 spins and zero bonuses.

This demotivated me, and I requested closure. That's when they offered me €311 not to leave.

The chat ended however, when I came back they told me that I missed the opportunity to have this bonus. Anyway...

Bom dia. Já encerraram a conta.

O motivo que dei foi que n?o achei o RTP, justo. Mais de 5000 rodadas e zero bónus.

Isso desmotivou me, e solicitei encerramento. Foi quando me ofereceram 311€ para n?o sair.

O chat encerrou entretanto, quando voltei dizem me que perdi a oportunidade de ter esse b?nus. Enfim...

Okay, I understand. Well, probably it was for the best, especially if you were not happy there. Did you move somewhere else now to some better and safer casino for you?

I'll tell you. I assure you, run away, they only steal money and don't pay you

Ve lo. Assicuro scappate rubano solo soldi e non vi pagano

Hi, could you please tell me what happened so I have a better overview and try to help somehow if possible ? 

I've been waiting for my €2000 for 4 days. I'm from Germany and on the first day I fully verified myself and now I'm waiting for my money. Either I'm being ripped off or I'll get a lawyer. I'm flying on holiday the day after tomorrow at least and wanted to pay out my winnings but no.

I think this is a scam. If my winnings are not approved or transferred by the next day, I will contact my lawyer.

5 times my withdrawal was not approved even though I was fully verified.

Ich warte seit 4 Tagen meine 2000€ ich komme aus Deutschland und am ersten Tag habe ich mich vollst?ndig verifiziert und jetzt warte ich auf mein Geld entweder ich werde verarscht oder ich hole mir mein Anwalt ich fliege zumindest übermorgen in Urlaub und wollte mein Gewinn auszahlen aber nein.

Das ist ein Betrug find ich wenn mein Gewinn bis am n?chsten Tag nicht genehmigt wird oder überwiesen wird werde ich meinen Anwalt einschalten.

5mal wurde mein auszahlung nicht genehmigt obwohl ich vollst?ndig verifiziert habe.

Did you get any explanation from the casino why your request was denied???

It is important to know the reason so everything can be solved in my opinion.

I saw that you have filed a complaint here with our team and Kristina has already started to work on it. Just please keep in mind that we give casinos 14 full days to process the withdrawal before we can intervene, so it will take a bit longer than you would probably expect.

Hopefully the issue will be solved without the intervention of our complaint team sooner, and you will be able to get your money.

Please let us know about any updates.

Only the courts will be able to make a change and close this platform

Solo i tribunali potranno dare una svolta e la chiusura di questa piattaforma

THEY MAKE YOUR ACCOUNTS DRY

WHEN YOU HAVE BIG WINNINGS THEY TRY IN EVERY WAY TO LIMIT WITHDRAWALS WITH RESTRICTIONS

MY LAWYERS AND I ARE WORKING IN VARIOUS JURISDICTIONS TO ASK FOR THE CLOSURE OF THE UNAUTHORIZED PLATFORM IN ITALY AND WITH ALL THE ABUSES AND SUPPRESSIONS COMMITTED BY THIS PSEUDO CASINO.

WHO HAS BEEN SCAMMED CONTACT US

TI FANNO PROSCIUGARE I CONTI

QUANDO HAI VINCITE GRANDI CERCANO IN OGNI MODO DI LIMITARE I PRELIEVI CON DEI PALETTI

IO E I MIEI AVVOCATI CI STIAMO ADOPERANDO NELLE VAROE GIURISDIZIONI PER CHIEDERE LA CHIUSURA DELLA PIATTAFORMA NON AUTORIZZATA IN ITALIA E CON TUTTI GLI ABUSI E SOPPRUSI COMMESSI DA CODESTO/PSEUDO CASINO'

CHI E STATO TRUFFATO CI CONTATTI

Hmm, that didn't tell me much. If you are not interested or don't want to, you don't have to tell me the situation, but I think it would be better because other players would see what you are going through. 

Hello, on 30.09.24 I won 1730 euros and fulfilled the wagering requirements. Shortly afterwards I was credited with 330 euros and the rest was gone. I was told that this was the max win that you can win. I know that when you get free spins from the casino there is a max win but not when you fulfill the wager. PEOPLE, KEEP YOUR HANDS OFF THE CASINO, YOU CAN'T WIN ANYMORE; EVERYTHING HAS BEEN SCREENED DOWN SO MUCH:

Hallo habe am 30,09,24 1730 euro gewonnen und die umsatzbedingungen ( Wager ) erfüllt kurz darauf wurden mir 330 euro gutgeschrieben und der rest war weg das w?re der maxwin den man gewinnen kann sagt man mir ..ich kenne das wenn man freispiele bekommt vom casino das es einen maxwin gibt aber nicht wenn man den wager erfüllt.LEUTE LASST DIE FINGER VON DEM CASINO üBERHAUPT KANN MAN NICHT MEHR GEWINNEN;ALLES SO RUNTERGESCHRAUBT:

When it comes to free spins or even no deposit bonuses, it is nothing unusual that the casino will put the maximum limit on withdrawal.

Please don't mix it up with the wagering. The wagering has to be fulfilled every time you play with the bonus so you can be able to withdraw your winning. That means every time, actually.

It is very important to read the terms every time to avoid any future issues, and do not hesitate to ask the support if you don't understand something written in the terms.

If you decide to withdraw your winnings, please let us know how it goes. We really like to know the outcome.

I won 11,000 euros..

they asked me for the first check let's see

what happens I'll update you

Io ho vinto 11000 euro..

mi hanno chiesto la prima verifica vediamo

che succede vi aggiorno

Quite a nice amount congratulations. 

I hope you manage to withdraw it and let me know how it goes.

Anyway, when you say check, do you mean verification and did you send any documents to the casino? ??

My account was deactivated because I'm allegedly addicted to gambling. I had a balance of 20025€. Will I lose that money? They closed the account without warning and won't answer me

A minha conta foi desativada porque alegadamente sou viciado em jogo. Tinha um saldo de 20025€ . Vou perder esse dinheiro? Fecharam a conta sem aviso e n?o me respondem

Hey, did you tell the casino you're a gambling addict or did they make it up? What is the background behind this situation could you say more? Did you have your account closed or did you request self-exclusion? 

I haven't said anything to them. So far they haven't given me any justification. My account was verified. They simply deactivated the account and kept 20,000 euros

Eu n?o disse nada para eles. Até agora n?o me deram nenhuma justifica??o. A minha conta estava verificada. Eles simplesmente desativaram a conta e ficaram com 20 mil euros

I do not understand why they would close your account then. So, in this case, I would surely suggest you file a complaint here with our team so they can investigate the matter.

Hopefully, we'll be able to get in touch with the casino, so everything can be explained.

What do you say?

Please follow this link to submit your complaint and let us know how it goes.

If you need anything, we're here for you.