Thank you . Its solved

Great! ???

Care to explain what caused the issue? It may prove useful for others, so I'm asking.

Anyway, great news!

I transferred the money through muchbetter

Obviously a much better choice! ??

Good morning, yesterday I supposedly made a bet on Telegram with Reyes Daniela and I won and now to withdraw that money from the betting house they ask me to pay a 6% commission and the betting house is called CASH OUT PROCESS AND IN ANOTHER BET MASTER APPEARS TO ME, and I have to pay 450 dollars to authorize the sending to the account, which sounds like a scam to me and I don't know what to do.

Buenos días pues yo ayer hice una apuesta supuestamente el telegram con reyes daniela y gane y ahora para retirar ese dinero de la casa de apuestas me piden que debo consignar el 6% de comisión y se llama la casa de apuestas CASH OUT PROCESS Y EN OTRO LADO ME APARECE BET MASTER , y debo pagar 450 dolares para asi autorizar el envió a la cuenta cosa que me suena a estafa y no se que hacer.

Hi, this is about Betmaster casino yes ? It's certainly not a nice place to be and I would be careful and cautious in this case and certainly not to deposit so much money. Did you also try to ask why the deposit is so high ? Do you have a verified account ? 

Anyway, I have a one more question, did you just bet on sports or did you play slots in the casino ? Let me know.

Hello, good afternoon, the same thing happened to me, I can no longer withdraw, I entered Betmaster with Daniela Reyes and now I decided for my withdrawal to be successful, I have to deposit 1800, clear my doubts PLEASE, thank you

Hola buenas tardes a mi me paso lo mismo ya no puedo retirar entre en Betmaster con daniela reyes y ahora dise para que mi retiro salga exitoso tengo que depositar 1800 sáqueme de dudas PORFA gracias

Hello, can someone help me please?

Hola alguien me puede ayudar porfaor

I'm sorry, What is it you need? What seems to be the problem, and who is this Daniela supposed to be?

2 weeks ago I started betting on betmaster slot machines, they gave me a welcome bonus and I met the withdrawal requirements, this Sunday I won $100 thousand Mexican pesos, and I no longer allow myself to withdraw due to verification issues, I already sent the documentation this Monday and they did not Is there any response regarding withdrawal, how many days does it take to verify an account? Is it fraud?

Hace 2 semana empece apostar en los tragamonedas de betmaster, me dieron bono de bienvenida y cumpli los requisitos de retiro, este domingo gane $100 mil pesos mex, y ya no me dejo retirar por temas de verificación, ya mande la documentación este lunes y no hay respuesta alguna de retiro, cuantos días tardan en verificar una cuenta? Es fraude?

I have seen your complaint, where our team will try to solve this issue of yours, but hopefully the casino will be able to verify your account and send you your winnings. Please continue to update us with everything regarding your case. We will wait for the news here.

I've already filed a complaint here, I've complained wherever I could, and no one helps me. The support team seems to be just making fun of me. It's unfair that these types of open pages exist where they steal. I like it that way.

Ya puse una queja aquí ya me queje donde pude y nadie me ayuda los de soporte parece que solo se burlan de uno es una injusticia que existan este tipo de páginas abiertas dónde roben. Así gusto

?? They are thieves. I see that they have been stealing from users with impunity for years and no one does anything and they have a good rating. It's unfair that they shouldn't even operate.

?? son unos ladrones veo que tienen a?os robando impunemente a los usuarios y nadie hace nada y tienen una calificación buena que injusto no deberían ni operar

Hello. I imagine you probably expected something more direct, but the fact is that it will take quite some time. You provided a very complex test in the complaint thread; the summary sounds like this: "The player from Mexico reports suspicious requests for photos of credit cards belonging to other people."

I believe resolving this issue won't be a simple task. But don't worry, my colleagues will investigate.

I was hoping you would answer me something. I've already sent my advisor everything that the millions and millions of emails and absurd requests from the casino to pay me have asked me for. I've been like this for a month now and it's really annoying that you play in a place that turns out to be a fraud.

Esperaba que me contestaran algo ya le envié a mi asesor todo lo que me an pedido los millones y millones de correos y peticiones absurdas del casino para pagarme llevo ya un mes así y da mucho coraje que jueges en un lugar donde resulta ser fraude

It surely must be annoying. Just please try to be patient and wait for the complaint to be resolved, hopefully in the best way.

I appreciate you taking the case seriously. I know it won't be a quick resolution, but I want to make it very clear that what the casino is doing is not only suspicious, but illegal:

I have already submitted all my personal documentation as the owner.

The deposits I made were for amounts less than 500 pesos via SPEI, which has nothing to do with money laundering.

Requesting photos of cards or documents from third parties is a violation of privacy and is not covered by any legitimate policy.

I trust this case will set a precedent to prevent more players from falling victim to this type of abusive practices.

 Agradezco que hayan tomado el caso en serio. Sé que no será una resolución rápida, pero quiero dejar muy claro que lo que está haciendo el casino no solo es sospechoso, sino ilegal:

Yo ya entregué toda mi documentación personal como titular.

Los depósitos que hice fueron por montos menores a 500 pesos vía SPEI, lo cual no tiene nada que ver con lavado de dinero.

Solicitar fotos de tarjetas o documentos de terceros es una violación a la privacidad y no está contemplado en ninguna política legítima.

Confío en que este caso sentará un precedente para evitar que más jugadores sean víctimas de este tipo de prácticas abusivas.