That's a good news! Thanks for the update ??

Hello,

That's great! ??. We are all always happy about every resolved complaint.

Come visit the forum and share your experiences with our community from time to time ??.

Peace . I made a deposit of 3000 dollars. I played sports games and earned. I wanted to check the reliability of the site so I tried to withdraw money for $100. I saw that it worked at first but a few days later I tried to withdraw $600. Then they started with the extra requests as my friends told. They started asking for strange requests like they mentioned here. They asked for a selfie with their Chet. They asked for a screenshot of the wallet from which I made the deposit. I don't know what it has to do with it, but I sent it anyway. And I'm still waiting for an answer without an answer.

Hello,

I think that unless you withdraw a higher sum, verification is not required, however, if you submit a withdrawal for a higher sum, the verification is triggered.

Just cooperate and provide all the necessary documents, can you do that, please?

What questions do you find so strange, I wonder.

Kindly note you must get verified in order to acquire your winnings. That is inevitable now, the casino must be sure that you deposited and played with your funds and that it was you who played all the time.

Hello, I came across this site, thank you for it. I also have a problem with betmaster. Could someone give me a good night's sleep please, is anyone here? Thank you very much for your answer

Dobry den, narazil jsem na tuto stranku, dekuji za ni. Mam rovnez problem s betmasterem. Mohl by mi prosim nekdo ponoci, je tu nekdo? Dekuji moc za odpoved

Hi,

what can we help with?

Ahoj,

s ?ímpak m??eme pomoci?

I opened an account with betmaster about 2 months ago. At first I lost, but lately I've started to do better and I'm having problems with selection. First of all, they wanted to send a selfie with a citizen, a payment card and a picture of the chat, as another user also wrote in this thread. I sent everything, 2 withdrawals were successful and everything looked ok. The last selection took place 10 days ago, since then all selections have been Russian. When I ask the reason, I have to wait for an answer from the representative department. The last withdrawal, which pretended to be successful, did not reach my account even after a week. I have a photo of all communication, I can send it if necessary. Do you have a problem with this company, they will send the money, should I wait? How long? Thank you for answer

Asi pred 2 mesici jsem si zalozil ucet u betmasteru. Nejdrive jsem prohraval, posledni dobou se mi zacalo vice darit a nastavaji problemy s vyberem. Nejdrive chteli zaslat selfie s obcankou, platebni kartou a obrazkem chatu, jak psal i jiny uzivatel v tomto vlaknu. Vse jsem zaslal, povedly se 2 vybery a vse vypadalo ok. Posledni vyber se uskutecnil pred 10 dny, od te doby vsechny vybery rusi. Kdyz se zeptam na duvod, mam vyckat na odpoved od representative department. Posledni vyber, ktery de tvari, ze probehl uspesne, mi nedorazil ani po tydnu na ucet. Veskerou komunikaci mam nafocenou, mohu pripadne zaslat. Mate zlusenost s touto spolecnosti, ze penize zaslou, mam cekat? Jak dlouho? Dekuji za odpoved

Hi,

as soon as the money does not arrive in the account, I think it is appropriate to resolve the complaint. It's really good that you have everything documented and it will definitely make the complaint process easier. I can't give you a specific answer as to where the money went, or how long to wait, here I think an explanation from the casino is in order.

Please click on this link , file a complaint and immediately insert all relevant communication, screenshots, simply everything you have at your disposal, and so that you don't have to describe what happened again, feel free to copy your previous post into the introduction.

Our complaints team will go through all this carefully and try to clarify the situation.

Ahoj,

jakmile peníze nedorazí na ú?et, je myslím na místě ?e?it stí?nost. Je opravdu dob?e, ?e má? v?e zdokumentované a ur?itě to usnadní pr?běh stí?nosti. Neumím Ti konkrétně odpovědět, kam se peníze poděli, pop?ípadě jak dlouho je?tě ?ekat, tady si myslím, ?e je na místě vysvětlení ze strany kasina.

Klikni prosím na tento link, zalo? stí?nost a rovnou do ní vlo? ve?kerou relevantní komunikaci, screenshoty, prostě v?e co má? k dispozici a abys nemusel znovu popisovat, co se stalo, klidně do úvodu zkopíruj Tv?j p?edchozí post.

Ná? tym pro stí?nosti to v?e pe?livě projde a pokusí se situaci vyjasnit.

Thank you for your reply, I will fill out and send the complaint. I'll just add that the money from the last successful withdrawal arrived, that's my fault, so this is OK. However, the following 9 withdrawal attempts were canceled by them and I'm still waiting for a statement, I'm holding back, I don't want to pay. So I'm going to fill out the form.

Dekuji za odpoved, vyplnim a zaslu tedy stiznost. Jen doplnim, ze penize z posledniho uspesneho vyberu dorazily, to je moje chyba, toto je tedy OK. Nicmene naskedujicich 9 pokusu o vyber bylo z jejich strany zrusenych a stale cekam na vyjadreni, zdrzuji, nechteji vyplacet. Jdu tedy vyplnit stiznost.

While filling out the complaint, I came across information that payout of winnings can take up to 2 weeks. It takes a week for me. Should I still try to wait, or send a complaint straight away and not wait? When withdrawing from the casino, Betmaster does not offer it in the first step, so what should I fill in there? Thank you very much for your time and willingness and I will wait for your reply.

Pri vyplnovani stiznosti jsem narazil na informaci, ze vyplaceni vyher muze zabrat i 2 tydny. U me to trva zatim tyden. Mam jeste zkusit pockat, nebo tedy rovnou zaslat stiznost a necekat? Pri vyberu z casin hned v orvnim kroku mi to nenabizi betmaster, co tam mam tedy vyplnit? Dekuji moc za vas cas a ochotu a budu cekat na odpoved.

Yes, it is true that we give the casinos 2 weeks to fully verify the account and pay out the winnings, however, in this case they calmly left the complaint, it is possible that after considering the situation, the team will recommend to wait a little longer, but that does not matter. If it is not possible to choose from the Betmaster menu (and I admit that I can't think of a reason at the moment), please enter the option "unknown casino" or something similar, that option is possible there, and then please mention in the description of the problem that it is Betmaster.

If any other complications arise, please write - we will try to advise ??

Hopefully the problem will be solved soon.

Ano, je pravda, ?e kasín?m dáváme 2 tydny na kompletní ově?ení ú?tu a vyplacení vyher, nicméně v tomto p?ípadě stí?nost klidně ode?li, je mo?né, ?e po zvá?ení situace tym doporu?í je?tě vy?kat, ale to ni?emu nevadí. Pokud se neda?í vybrat z nabídky Betmaster (a p?iznám se, ?e mě momentálně nenapadá, pro? to nejde), prosím zadej volbu "neznámé kasíno" ?i obdobu, ta varianta tam je mo?ná a do popisu problému potom prosím zímnit, ?e se jedná právě o Betmaster.

Pokud se objeví nějaká dal?í komplikace, prosím pi? - zkusíme poradit ??.

Snad se problém brzy vy?e?í.

Hi, I've been trying for a week to make a withdrawal from the account in an amount higher than 150 dollars. I am always answered by email that the request failed. But if I withdraw a relatively small amount like 50 dollars, the withdrawal is accepted. But they let me do it, I think once a day. I contacted their customer service and they replied that there was a problem with the withdrawal process. My question is if there is a problem then what does it matter what amount is involved? But I think they don't want to make the withdrawal to keep the money with them and keep betting until I lose all the money.

Hey. I'm sorry to hear about your situation, but I have to point out that we give the casino 14 days to process the withdrawal. 

However, when you asked support and they said they had a problem with the withdrawal process, my question is, have you ever withdrawn a higher amount before or is it just the first time ? Did you also try to ask why you can only withdraw once a day ? Do you withdraw using the same method as you deposit ? Sometimes it's also good to look at the Terms and Conditions to see if there is something written there as well. 

I noticed that you have already filed a complaint, so we will have to wait and see how the situation continues. Could you update us if you get any new information, or if you get money from the casino ? 

Hey . Thank you very much for considering my comment. Regarding the questions above. Yes, I tried to withdraw money from the account and it worked. The most I ever withdrew was $600. But now they want me to withdraw the money in a different way through what is called muchbetter. And the problem is that my country does not support this wallet. But regarding the method of deposit, this is the same method I am trying to withdraw. Through a currency called Cardano with which I also used the deposit.

Below i send the dialog with thim and This is the answer I got from them every time I contacted customer service.

(( Regarding your issue, please note that we understand your frustration with the situation. Unfortunately, at this time, we do not have a specific timetable for when the issue will be resolved. However, we want to assure you that our team is working to help find a solution as soon as possible.

We appreciate your understanding, and hope to resolve the issue as soon as possible.)))

Thank you for your prompt response on this matter.

Dear client, we value your understanding and wish to inform you that, regrettably, we are currently encountering challenges in processing payments through ADA cryptocurrency.

This inconvenience is a result of temporary maintenance being conducted on the payment system's side.

In light of this situation, we strongly recommend the usage of the MuchBetter withdrawal option for your transaction. This method is currently functioning smoothly.

Could you please confirm your agreement with the MuchBetter withdrawal option? This will enable us to proceed with sending the request to our Financial Department for processing.

Your confirmation will greatly assist us in swiftly moving forward with the necessary steps.

I have two problems here. One is that I am not sure that my country supports the muchbetter wallet and the second is that if it does, I am afraid that they will come claiming that I am trying to make a withdrawal from the account using a method different from the method through which I made the deposit and then they will block my account. What do you suggest I do in such a situation?

Hey. In this case, I would recommend double checking with the casino to see if you can use the payment method they suggested, as yours is not currently available. You will at least have proof if they say yes and if they say no, you can try asking for another alternative. 

You can also check with support if the MuchBetter wallet is OK in your country. I think they will be able to give you the best advice. 

Will you try it ? 

Let us know what the casino said. 

I will check with muchbetter's customer service if the money can be transferred. I will update them if there is anything new

I want to inform you that today I tried to make a transfer of 100 ada. But when I tried to increase the amount again it told me that the transfer failed. Attached are photos from the account.

Hello.

There might even be technical reasons behind the failure, so allow me to repeat Jaro's question: Have you asked the chat operator or support for an explanation?

What have you got, please?