As already stated from both me and CG, you have been playing with a card in another persons name - that is always prohibited and therefore your winnings will be confiscated. The casino in this case is not a thief, and if you can't understand this maybe you are not eligible to play casinos online. Be glad that you will receive your deposit of 200 euro, they probably have the right to confiscate that money too according to their T&C

Yes, of course, and on top of that I have to thank you for taking my money. This is crazy. I'm going to report, I don't lose anything.

Si claro y encima tengo que dar gracias por quitarme el dinero. Esto es de locos. Voy a denunciar no pierdo nada.

I would like to say that you would most likely only repost your own mistake if you catch my meaning.

Though I'm sorry for your situation, try to take it objectively. ???♀?

So I can't say anything bad about this casino. Yesterday I submitted a request to withdraw 40,000 CZK, in the evening I received a withdrawal approval by email and this morning I have the money in my account. The withdrawal was made by bank transfer to a current account at a Czech bank

Já tedy nem??u ?íct na tohle kasino nic ?patného.V?era jsem zadala ?ádost o vyběr 40 tisic CZK,ve?er mi p?i?lo schválení vyběru emailem a dnes dopoledne mám peníze na ú?tu.Vyběr se provedl bankovním p?evodem na bě?ny ú?et u ?eské banky

Hi, great news. You also won quite a nice amount and I sincerely congratulate you ????

On which game did you succeed, or were there several?

As for the withdrawal, it was quite fast for the bank transfer, which is also a big advantage.

Have you already done KYC here? How long did it take if so?

Congratulations once again and I firmly believe that you will continue to do well. ??

Ahoj, skvelé novinky. Vyhrala si tie? celkom peknú sumu a to ti úprimne gratulujem ????

Na akej hre sa ti to podarilo, alebo ich bolo viacero ?

?o sa tyka vyberu, tak bol docela rychly na bankovy prevod, ?o je tie? ve?ká vyhoda.

Robila si tu u? aj KYC ? Ako dlho trvalo to ak áno ?

E?te raz gratulujem a pevne verím, ?e sa ti bude dari? aj na?alej. ??

Apparently you don't accept players from Germany, which means I could sign up and lose several thousand euros without a chance of winning.

Angeblich akzeptieren Sie keine Spieler aus Deutschland , zu meinen Bedauern dürfte ich mich anmelden und mehrere Tausend Euros ohne eine Chance auf Gewinn verlieren .

Hi, I see on our website that the casino does not accept players from Germany. Did you manage to register there with all your details or what did you need to register ? Surely the casino shouldn't take you to play if it knows that there will be problems with the withdrawal. 

Let me know how it goes and we'll see if we can help.

Hello ,

I also saw this too late,

And I deposited 5000 euros with them, I think that was income without risk, they certainly wouldn't have paid out, although you can't win anything with them anyway.

I didn't have to do anything, I just registered as normal and even paid in via online banking.

Email and phone number verified.

I have opened a complaint, perhaps Thomas can help me, but at least the security index should not be too high for such casinos.

Hallo ,

Ich habe das ebenfalls zu sp?t gesehen ,

Und 5000 Euro bei dennen eingezahlt , ich denke das waren Einnahmen ohne Risiko, die h?tten bestimmt nicht ausgezahlt , obwohl mann bei dennen sowieso nichts gewinnen kann.

Ich musste nichts machen , habe mich ganz normal angemeldet und sogar über online banking eingezahlt .

Email und Telefonnummer verifiziert .

Ich habe ein Beschwerde er?ffnet, vielleicht kann mir der Thomas helfen , zumindest sollte aber nicht bei solche casinos der sicherheitsIndex auf hoch stehen.

Well, I would say that if you didn't notice that players from your country can't play here, the safety index can't be lower. I know that such things should be prevented, but even when registering, if you didn't enter any details that might indicate you were from a restricted country, the casino couldn't have known about it. Of course, most of the time they find out when you make your first withdrawal because that's when most casinos ask for KYC. 

However, the best thing would be to flag the system right at the beginning and always put some countries in the registration and if you don't see yours there, you would know that you can't play there. 

Anyway, since you have opened a complaint, I wonder how it will turn out and if it will be solved. 

If you have any update let me know.

Please, I have of course stated everything and that I am registering from Germany.

Email address is DE, telephone is 0049, and I have entered all my data correctly.

Jaro, why are these clubs always protected? It must be important to you that the players are protected, after all, they also earn money from the players.

Without players there is no revenue.

I know it's a game of chance, I know you can't get more out than you put in, now I have a gambling problem and I have to be able to trust what is written on your website.

If this casino tells you that we do not accept players from Germany and then accepts them anyway, the index cannot be as it is.

Or the casino will have to hold on in the future.

Best regards

Blerim

Ich bitte dich , ich habe selbstverst?ndlich alles angegeben , und das ich aus Deutschland mich anmelde.

Emailadresse ist mit DE , Telefon ist mit 0049 , und ich habe alle meine Daten korekt angegeben .

Jaro , warum werden immer diese Vereine im Schutz genommen , es muss euch ein anlegen sein das die Spieler geschützt werden , im Endeffekt verdienen sie auch durch den Spieler .

Ohne Spieler gibt es kein Umsatz .

Ich wei? es ist ein glückspiel , ich wei? man kann nicht mehr rausholen als man einzahlt , nun habe ich ein Spiel Problem und ich muss doch dem vertrauen k?nnen was auf ihre Webseite steht .

Wenn dieses Casino Ihnen erz?hlt , wir akzeptieren keine Spieler aus Deutschland das dann es aber doch akzeptieren , kann der Index nicht so stehen .

Oder das Casino muss sich dann halten im zukunft .

Liebe Grü?e

Blerim

We certainly don't protect casinos that break their own rules, but it is important to remember that nowadays anyone can set up an email of any kind, so I wouldn't take that as a relevant thing. Of course, if the phone number or other things like address and the like were all clearly visible that they were in Germany, then I would say that it was the casino's fault and you could basically just lose. 

In that case, it's up to us to assess the situation and see how it all turns out. 

Of course it's up to you, I don't want to get there before anyone else.

But it is clear that I come from Germany, I filled out everything correctly and I even had a gentleman call me to offer me a bonus over the phone.

The gentleman spoke to me in German, I can forward the number to you.

Nevertheless, I am of the opinion that you can eliminate 70 percent of the casino providers and concentrate only on the good ones.

This makes a platform like yours even more interesting and you have to deal with far fewer complaints.

Best regards

Selbstverst?ndlich liegt es an euch , ich will da niemanden zuvor kommen .

Es ist aber eindeutig das ich aus Deutschland komme , ich habe alles korekt ausgefüllt und ich wurde sogar von einen Herren angerufen um mir telefonisch ein Bonus zu unterbreiten .

Der Herr hat Deutsch mit mir gesprochen , die Nummer kann ich dir gerne weiterleiten .

Ich bin Trotzdem der Meinung , mann kann 70 Prozent der Casino Anbieter raushauen und sich nur auf die guten zu konzentrieren.

Das macht eine Plattform wie Ihre noch interessanter und man hat viel weniger zu tun mit Beschwerden .

Viele Grü?e

If you filled everything out honestly and the casino knew you were from Germany and even called you to offer you something, that doesn't seem right to me. I'll see what all our team can find out and hopefully it will have fair result. 

As for your suggestion or whatever I would call it, we have so many casinos here because we try to inform the players about the bad ones and so when you go somewhere, maybe it is unreliable and you better avoid it. If we only had the good ones then a lot of players would get caught up in the bad situations. So that's why we have the worse ones too. 

I appreciate your work very much,

But you really have to do something so that 10 or 15 casinos have to qualify for a spectrum.

Maybe with

Payouts minutes fast

Check before you lose several thousand,

And once it has been checked, it must also apply to withdrawals and you shouldn't have to wait days until the player cancels his withdrawal and loses everything again.

I speak from experience and I know that online casinos, or rather most of them, hope for an addiction to the game; all bad casinos make a living from this.

In my case,

I made all deposits online from a German Sparkasse.

I don't know what's going wrong with them, I'm used to losing even if it's very painful, but it should be fairly fair.

Ich sch?tze eure Arbeit sehr ,

Aber mann müsste echt was machen das sich mal 10 oder 15 Casinos für einen spektrum qualifizieren müssen .

Vielleicht , mit

Auszahlungen Minuten schnell

überprüfen bevor man mehrere tausend verloren hatt ,

Und wenn einmal überprüft dann muss das auch für Auszahlungen gelten und nicht dann nochmal tage lang warten müssen , bis der Spieler seine Auszahlung storniert und wieder alles verspielt .

Ich rede aus Erfahrung und ich wei? das Online Casinos , bzw die meisten auf eine sucht des Spieles hoffen , alle schlechte Casinos leben davon .

Zum meinen Fall,

Ich habe alle einzahlungen Online aus eine Deutsche Sparkasse get?tigt.

Ich wei? nicht was bei dennen schief l?uft , ich bin an verlieren gewohnt auch wenn das sehr schmerzhaft ist , aber es sollte einigerma?en fair zugehen .

Some casinos have longer waiting times for withdrawals, it is true, but whether a casino is rated perfect or low by us, each can have its own problems, technical or otherwise. Sometimes it's not the fault of the casino but of the 3rd party provider, so don't always blame everything on the casino. 

Also, players from different countries may have different challenges than you, pick different methods than you, so many factors interfere with the process. 

Anyway, I hope your case will be solved and then you can choose where to play if this is not suitable for you. 

Hello,

I believe I have a good understanding of what you are attempting to say. To be honest, there is not much to compute until we can positively demonstrate that any casino takes advantage of players who are susceptible.

Permit me to ask you a few questions: I believe that there has never been verification for your account. That could be a problem because, in this day and age, your mobile number is not even proof of your citizenship. In addition, a lot of players from regulated nations mistakenly believe that these casinos do not accept German players as a substitute for highly regulated GGL-licensed casinos, but in reality, they do.

In any case, it seems that you also lodged a complaint about your losses, requesting a refund, on the grounds that the casino does not possess a GGL license. If I am mistaken, kindly correct me. Addiction must be difficult, I suppose, but if a player can not wait a few days for the withdrawal, that is probably a better indication to quit playing altogether than to point the finger at the casino for their tardiness, if you see what I mean. I know it sounds a bit harsh, though.

As an example, we provide casinos with a full 14 days to process the payout. I agree it is quite a long period, but this is how we currently operate. Do you think we intentionally do that to take advantage of weaker players? I only used this as a demonstration, of course.

Either way, the complaint will tell us more. I hope you will be satisfied.

Dear Radka, it was just a suggestion from me. They say it's addictive and then you can't stop playing.

All these platforms live off the illness of others, otherwise it would never be worth it.

I'm still glad that you exist and will continue to pay attention to your recommendations and again, you're doing a good job.

You're sometimes dealing with criminals and it's difficult to find the black sheep.

Liebe Radka , es ist nur ein Vorschlag von mir gewessen , sie sagen es doch sucht , dann kann man auch nicht mit dem Spielen aufh?ren .

Alle diese Plattformen leben von Krankheit anderer , sonnst würde sich das nie im Leben lohnen k?nnen .

Ich bin trotzdem froh das es euch gibt , und werde trotzdem weiterhin auf eure Empfehlung achten , und nochmal ihr macht eine gute Arbeit.

Ohr habt es zum Teil mit Verbrecher zu tun und das ist schwer die schwarzen Schafe raus zu finden .

Dear Radka,

There is no option to verify yourself there, and I have entered all of my data specifically, and all of my data comes from Germany.

I don't know much about it and don't know if my complaint will be successful. The fact is that many games are based on the information they provide and if it's not possible for players from Germany to play, then that's how it should be.

Best regards

Liebe Radka ,

Es gibt dort die M?glichkeit nicht sich zu verifizieren , au?erdem ich habe alle meine Daten konkret eingegeben , und meine gesamte Daten stammen aus Deutschland .

Ich kenne mich nicht so gut aus , und wei? nicht ob wir mit meine Beschwerde erfolg haben werden , Fakt ist nur , viele spiele richten sich danach was sie als Infos reinstellen , und wenn es für Spieler aus Deutschland nich m?glich zu spielen ist , sollte das auch so sein .

Liebe Grü?e

Thank you for your understanding. I just want to add a bit of context to such a responsible conversation. I'm personally glad you seem so open-minded despite your struggle with gambling. I definitely don't want to cross any lines.

Please, believe me when I say that our dedicated Complaint Team tries to use each complaint as an opportunity to delve into casino practices, to learn if all seems well and fair or not so straightforward. Frankly, as I'm sure you know pretty well when it comes to the KYC casino, the staff has quite a free hand in handling additional verification without further explanation because they can always say "for security purposes" or something similar. I wish detecting whether KYC is handled efficiently and without avoidable delays was easier, especially when gambling harm gets involved.

Dear Blerko,

I see your point much clearer now. Thank you. From our perspective, when it comes to restricted countries, once the player is able to register, deposit, and play, he should also be able to withdraw fairly. Since I see that the withdrawal seems not to be the issue, allow me to ask you a question:

Do you seek a refund of your deposits, because you realized this casino is not licensed under the GGL, please?

My goal is to be 100%. Thank you for your patience with my questions.