As already stated from both me and CG, you have been playing with a card in another persons name - that is always prohibited and therefore your winnings will be confiscated. The casino in this case is not a thief, and if you can't understand this maybe you are not eligible to play casinos online. Be glad that you will receive your deposit of 200 euro, they probably have the right to confiscate that money too according to their T&C
Ja, sj?lvklart, och ut?ver det m?ste jag tacka dig f?r att du tog mina pengar. Detta ?r galet. Jag ska anm?la, jag f?rlorar ingenting.
I would like to say that you would most likely only repost your own mistake if you catch my meaning.
Though I'm sorry for your situation, try to take it objectively. ???♀?
S? jag kan inte s?ga n?got d?ligt om detta casino. Ig?r skickade jag in en beg?ran om att ta ut 40 000 CZK, p? kv?llen fick jag ett uttagsgodk?nnande via mail och i morse har jag pengarna p? mitt konto. Uttaget gjordes genom bank?verf?ring till ett l?pande konto hos en tjeckisk bank
Hej, bra nyheter. Du vann ocks? en ganska fin summa och jag gratulerar dig innerligt ????
P? vilket spel lyckades du, eller var det flera?
Vad g?ller uttaget s? gick det ganska snabbt f?r bank?verf?ringen, vilket ocks? ?r en stor f?rdel.
Har du redan gjort KYC h?r? Hur l?ng tid tog det i s? fall?
Grattis ?n en g?ng och jag ?r ?vertygad om att du kommer att forts?tta att g?ra det bra. ??
Tydligen accepterar du inte spelare fr?n Tyskland, vilket inneb?r att jag kan registrera mig och f?rlora flera tusen euro utan chans att vinna.
Hi, I see on our website that the casino does not accept players from Germany. Did you manage to register there with all your details or what did you need to register ? Surely the casino shouldn't take you to play if it knows that there will be problems with the withdrawal.
Let me know how it goes and we'll see if we can help.
Hall? ,
Jag s?g ocks? detta f?r sent,
Och jag satte in 5000 euro hos dem, jag tror att det var inkomst utan risk, de skulle absolut inte ha betalat ut, ?ven om du inte kan vinna n?got med dem ?nd?.
Jag beh?vde inte g?ra n?got, jag registrerade mig bara som vanligt och betalade till och med in via n?tbanken.
E-post och telefonnummer verifierat.
Jag har ?ppnat ett klagom?l, kanske Thomas kan hj?lpa mig, men s?kerhetsindexet b?r ?tminstone inte vara f?r h?gt f?r s?dana casinon.
Well, I would say that if you didn't notice that players from your country can't play here, the safety index can't be lower. I know that such things should be prevented, but even when registering, if you didn't enter any details that might indicate you were from a restricted country, the casino couldn't have known about it. Of course, most of the time they find out when you make your first withdrawal because that's when most casinos ask for KYC.
However, the best thing would be to flag the system right at the beginning and always put some countries in the registration and if you don't see yours there, you would know that you can't play there.
Anyway, since you have opened a complaint, I wonder how it will turn out and if it will be solved.
If you have any update let me know.
Sn?lla, jag har givetvis uppgett allt och att jag registrerar mig fr?n Tyskland.
E-postadressen ?r DE, telefonen ?r 0049, och jag har angett alla mina uppgifter korrekt.
Jaro, varf?r ?r dessa klubbar alltid skyddade? Det m?ste vara viktigt f?r dig att spelarna ?r skyddade, de tj?nar trots allt ocks? pengar p? spelarna.
Utan spelare finns inga int?kter.
Jag vet att det ?r ett hasardspel, jag vet att du inte kan f? ut mer ?n du l?gger in, nu har jag ett spelproblem och jag m?ste kunna lita p? det som st?r p? din hemsida.
Om detta casino s?ger till dig att vi inte accepterar spelare fr?n Tyskland och sedan accepterar dem ?nd?, kan indexet inte vara som det ?r.
Eller s? f?r casinot h?lla p? i framtiden.
v?nliga h?lsningar
Blerim
We certainly don't protect casinos that break their own rules, but it is important to remember that nowadays anyone can set up an email of any kind, so I wouldn't take that as a relevant thing. Of course, if the phone number or other things like address and the like were all clearly visible that they were in Germany, then I would say that it was the casino's fault and you could basically just lose.
In that case, it's up to us to assess the situation and see how it all turns out.
Sj?lvklart ?r det upp till dig, jag vill inte komma dit f?re n?gon annan.
Men det ?r klart att jag kommer fr?n Tyskland, jag fyllde i allt korrekt och jag fick till och med en herre som ringde mig f?r att erbjuda mig en bonus ?ver telefon.
Herrn talade med mig p? tyska, jag kan vidarebefordra numret till dig.
?nd? ?r jag av den ?sikten att man kan eliminera 70 procent av casinoleverant?rerna och koncentrera sig bara p? de bra.
Detta g?r en plattform som din ?nnu mer intressant och du m?ste hantera mycket f?rre klagom?l.
v?nliga h?lsningar
If you filled everything out honestly and the casino knew you were from Germany and even called you to offer you something, that doesn't seem right to me. I'll see what all our team can find out and hopefully it will have fair result.
As for your suggestion or whatever I would call it, we have so many casinos here because we try to inform the players about the bad ones and so when you go somewhere, maybe it is unreliable and you better avoid it. If we only had the good ones then a lot of players would get caught up in the bad situations. So that's why we have the worse ones too.
Jag uppskattar ditt arbete mycket,
Men du m?ste verkligen g?ra n?got s? att 10 eller 15 casinon m?ste kvalificera sig f?r ett spektrum.
Kanske med
Utbetalningar minuter snabbt
Kolla innan du f?rlorar flera tusen,
Och n?r det v?l ?r kontrollerat m?ste det ?ven g?lla uttag och du ska inte beh?va v?nta dagar tills spelaren avbryter sitt uttag och f?rlorar allt igen.
Jag talar av erfarenhet och jag vet att onlinekasinon, eller snarare de flesta av dem, hoppas p? ett beroende av spelet; alla d?liga casinon lever p? detta.
I mitt fall,
Jag gjorde alla ins?ttningar online fr?n en tysk Sparkasse.
Jag vet inte vad som g?r fel med dem, jag ?r van vid att f?rlora ?ven om det ?r v?ldigt sm?rtsamt, men det borde vara ganska r?ttvist.
Some casinos have longer waiting times for withdrawals, it is true, but whether a casino is rated perfect or low by us, each can have its own problems, technical or otherwise. Sometimes it's not the fault of the casino but of the 3rd party provider, so don't always blame everything on the casino.
Also, players from different countries may have different challenges than you, pick different methods than you, so many factors interfere with the process.
Anyway, I hope your case will be solved and then you can choose where to play if this is not suitable for you.
Hello,
I believe I have a good understanding of what you are attempting to say. To be honest, there is not much to compute until we can positively demonstrate that any casino takes advantage of players who are susceptible.
Permit me to ask you a few questions: I believe that there has never been verification for your account. That could be a problem because, in this day and age, your mobile number is not even proof of your citizenship. In addition, a lot of players from regulated nations mistakenly believe that these casinos do not accept German players as a substitute for highly regulated GGL-licensed casinos, but in reality, they do.
In any case, it seems that you also lodged a complaint about your losses, requesting a refund, on the grounds that the casino does not possess a GGL license. If I am mistaken, kindly correct me. Addiction must be difficult, I suppose, but if a player can not wait a few days for the withdrawal, that is probably a better indication to quit playing altogether than to point the finger at the casino for their tardiness, if you see what I mean. I know it sounds a bit harsh, though.
As an example, we provide casinos with a full 14 days to process the payout. I agree it is quite a long period, but this is how we currently operate. Do you think we intentionally do that to take advantage of weaker players? I only used this as a demonstration, of course.
Either way, the complaint will tell us more. I hope you will be satisfied.
K?ra Radka, det var bara ett f?rslag fr?n mig. De s?ger att det ?r beroendeframkallande och d? kan man inte sluta spela.
Alla dessa plattformar lever av andras sjukdom, annars skulle det aldrig vara v?rt det.
Jag ?r fortfarande glad att du finns och kommer att forts?tta att uppm?rksamma dina rekommendationer och ?terigen, du g?r ett bra jobb.
Du har ibland att g?ra med brottslingar och det ?r sv?rt att hitta det svarta f?ret.
K?ra Radka,
Det finns inget alternativ att verifiera dig sj?lv d?r, och jag har angett all min data specifikt, och all min data kommer fr?n Tyskland.
Jag vet inte s? mycket om det och vet inte om mitt klagom?l kommer att bli framg?ngsrikt. Faktum ?r att m?nga spel ?r baserade p? informationen de ger och om det inte ?r m?jligt f?r spelare fr?n Tyskland att spela s? ?r det s? det ska vara.
v?nliga h?lsningar
K?ra Radka, det var bara ett f?rslag fr?n mig. De s?ger att det ?r beroendeframkallande och d? kan man inte sluta spela.
Alla dessa plattformar lever av andras sjukdom, annars skulle det aldrig vara v?rt det.
Jag ?r fortfarande glad att du finns och kommer att forts?tta att uppm?rksamma dina rekommendationer och ?terigen, du g?r ett bra jobb.
Du har ibland att g?ra med brottslingar och det ?r sv?rt att hitta det svarta f?ret.
Thank you for your understanding. I just want to add a bit of context to such a responsible conversation. I'm personally glad you seem so open-minded despite your struggle with gambling. I definitely don't want to cross any lines.
Please, believe me when I say that our dedicated Complaint Team tries to use each complaint as an opportunity to delve into casino practices, to learn if all seems well and fair or not so straightforward. Frankly, as I'm sure you know pretty well when it comes to the KYC casino, the staff has quite a free hand in handling additional verification without further explanation because they can always say "for security purposes" or something similar. I wish detecting whether KYC is handled efficiently and without avoidable delays was easier, especially when gambling harm gets involved.
K?ra Radka,
Det finns inget alternativ att verifiera dig sj?lv d?r, och jag har angett all min data specifikt, och all min data kommer fr?n Tyskland.
Jag vet inte s? mycket om det och vet inte om mitt klagom?l kommer att bli framg?ngsrikt. Faktum ?r att m?nga spel ?r baserade p? informationen de ger och om det inte ?r m?jligt f?r spelare fr?n Tyskland att spela s? ?r det s? det ska vara.
v?nliga h?lsningar
Dear Blerko,
I see your point much clearer now. Thank you. From our perspective, when it comes to restricted countries, once the player is able to register, deposit, and play, he should also be able to withdraw fairly. Since I see that the withdrawal seems not to be the issue, allow me to ask you a question:
Do you seek a refund of your deposits, because you realized this casino is not licensed under the GGL, please?
My goal is to be 100%. Thank you for your patience with my questions.
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
