I didn't receive anything and the casino doesn't say anything either

N?o recebi nada e cassino também n?o fala nada

Hello hugo23mfp, we still have no clear answer if you tried to contact the casino via live chat or customer support email. To know if casino is willing to communicate with you is important information. Thank you

There is no such option on their website, I only contacted them here via complaint

N?o tem essa op??o no site deles, entrei em contato somente aqui via reclama??o

Hello, allow me to explain that by submitting the complaint, you did not actually contact the casino. We are not BitDice's employees.

I find it hard to believe that there is no way how to contact the casino:

Would be nice if you could try to contact them directly. Let us know how it worked ??

I went in and got no response.

Entrei n?o tive resposta nenhuma

Hi, I see, your complaint is already submitted, let's hope now, the casino will be willing to communicate with our colleagues.

Can you say whether your account is verified, please? The way I see it, it is not, because you probably have not provided any documents yet - am I correct? I remember that you said there was no confirmation at all as well as no demands. This is truly important. Thank you.

Disgusting casino banned account

Support not responding

Worst Experience

Отвратительное казино заблокировали аккаунт

Служба поддержки не отвечает

Самый худший опыт

Hello,

you sound like you may need some help. Can you explain what has happened to you?

So I described everything, played it, and later received a block

Support didn't respond

Так я всё описал отыграл в последствие получил блокировку

А тех поддержка не дала ответ

So your account was closed without a reason, right?

Sadly, we can only speculate about the cause. Anyway if you feel mistreated by the casino, we can try to investigate through a complaint.

Learn more about the process here and let me know what you think about it.

Well, that's what they decided.

Well, I just told all my friends about what happened, they now also bypass this casino

Ну да они так решили

Та ну я просто сказал всем знакомым про то что случилось они теперь тоже обходят стороной это казино

And in the future I will tell you that this casino blocks its users

И в дальнейшем буду рассказывать что это казино блокирует своих пользователей

Can you confirm that you had been able to withdraw your balance before you got blocked, please?

Unfortunately I didn't take a screenshot.

К сожалению не делал скриншот

Wait there

Подожди есть

Allow me to summarize now:

There is an active balance of $50,42 in your casino account at the moment, right?

You can access the account now, so what happened if you try to submit a withdrawal, please? I would also check the minimum withdrawal limits, to ensure you have "enough" funds to proceed, fifty dollars sounds quite low to me.

I also feel that you can try to ask the chat right now, don't you?

I don't have access before I took a screenshot

The withdrawal was cleared and then blocked

Нет у меня доступа я перед этим делал скриншот шот

Вывод разшешили а после заблокировали

Hello,

this is getting quite messed up. Earlier you wrote you had not taken any screenshots.

To be 100% sure, your balance was paid in full, and then your account closed without a reason, am I correct? There are dozens of reasons for the casino to close players' accounts, would be nice to explain though.

I guess you have no idea what possibly went wrong, have you?