Is it time that the licensing authority also decides in favor of the customer ...

Wird Zeit das die Lizenzbeh?rde auch zugunsten des Kunden entscheidet....

Do you think Daniel or someone of you could help me a little?

I think Daniel has the most know-how in sports betting ... that's right

Glaubst du Daniel oder jemand von euch k?nnte mir etwas helfen?

Ich denke das Daniel das meiste know how von Sportwetten hat..stimmts??

Please, ask your questions and I'm sure that Daniel will try to help.

Do you know my case

Kennst du meinen Fall?

As I recall the casino stated that you did not pass the verification call. I'm sorry but this is not my field of knowledge. ??

Yeah right

And believe me ... I've been playing sports bets and casino slots now and then ... and successfully ...

I have and had an account with many providers but there has never been anything like it ...

Ja...richtig

Und glaube mir....ich spiele seit über 20 Jahren sportwetten und Casinoslots ab und zu....und das erfolgreich...

Habe und hatte bei vielen Anbietern einen Account aber sowas gab es noch nie....

I see. Well, the complaint has been dealt with and I can't change the result. Let's hope you will win elsewhere with no trouble getting the winnings.

Have a nice weekend. ??

Most of us in CasinoGuru are familiar with your case. Anyway, there's not much else we can do with it and honestly, my personal opinion is that Curacao licensing authority doesn't really deal with what's fair and what isn't. We've seen many cases where it was clear that the player is right, but the authority decided in favour of the casino. It's usually when a casino applies some unfair rules. We say: the rules are unfair, the player is right. Curacao licensing authority says: it was written in the rules, the player broke the rule, the casino is right. They don't really care whether the rules are fair or not.

Why does the authority issue licenses with unfair terms and conditions? They must be allowed to check it and forbid it.

I feel totally unfairly treated .. and it is abnormal if you do not sit on the longer lever. You can't do everything just to get the customer's money out of their pockets.

I'll try anyway and write them a complaint ....

Warum erteilt die Beh?rde Lizenzen mit unfairen AGBs? Die müssen es doch prüfen und untersagen dürfen.

Ich fühle mich total unfair behandelt..und es ist abartig wenn man nicht am l?ngeren Hebel sitzt. Man kann nicht alles machen um den Kunden nur das Geld aus der Tasche ziehen.

Ich versuche es trotzdem und schreibe denen eine Beschwerde....

The authority issues the license, because they get paid for it. Then you have authorities with different approaches. There are authorities that are closely related to the national government. Whenever they issue a license, you can trust them. But then you have authorities that issues the license to basically anyone who pays for it.

Then it all depends on the casino. There are great casinos with very customer-friendly approach that are licensed in Curacao or they don't even have any license. But it's thanks to their management, not because they need to be like that, because they have the license.

For example you have casinos that are licensed in Costa Rica. I've never heard about a case where a player contacted the licensing authority and they would even reply to him.

What happens when you file a complaint?

Was passiert wenn man eine Beschwerde einrreicht?

They just stole my money!!! Claiming duplicate account and so far they haven't spoken to me

Eles simplesmente roubaram meu dinheiro!!! Alegando conta duplicada e até agora n?o falaram comigo

Hello, this is not a pleasant situation at all. I can see you already submitted a complaint what is great. I hope our complaint team is able to sort things out and bring more clarification. Let us informed about the result also here in discussion please. ??

Hello Magda I still haven't answered so far I've sent several emails and simply the account that is my money has been deleted !!! But so far no reply

I just want my money that's all

too sad

Olá Magda ainda n?o me responderam até agora já mandei vários e-mails e simplesmente a conta que está meu dinheiro foi deletada !!! Mais até agora nada de responder

Só quero meu dinheiro só isso

Triste dmais

Worse !! I received the emails of the processed withdrawals, everything was ok but when paying they deleted the account!!

O pior !! Recebi os e-mails dos saques processados , tudo certo mais na hora de pagar deletaram a conta !!

Hi, I understand, but there is also positive thing. When I am checking other complaints regarding to FEZbet Casino here on our website. FEZbet Casino solved all complaints in the past what means they communicate very well with our complaint team.

I believe that your case will be resolved with positive result. Please just be patient now.

Of course I'm patient!! The only thing I find strange is that they haven't contacted me so far!! I was the only one who contacted the chat and they don't give me an explanation of anything !!! Because they didn't cancel the account at the time of my deposit or at the time I went to claim my daily spins!! They just canceled now at the time of my withdrawals!!! I entered the faz bet trusting their work and they are so sad about it!!!

Claro estou paciente !! Só oque eu acho estranho é que eles até agora n?o entraram em contato comigo !! Só eu que entrei em contato com o chat e eles n?o me d?o explica??o de nada !!! Porque eles n?o cancelaram a conta ent?o na hora do meu depósito ou na hora que fui reinvindicar os meus giros diários!! Só cancelaram agora na hora do meus saques !!! Entrei na fez bet confiando no trabalho deles e est?o t?o triste com isso !!!

I'm outraged so far they haven't sent me any email explaining anything !!! I sent them more than 10 emails!!!

First they only left to say that my account was blocked after the amount of withdrawals there!! Why didn't they warn you sooner!???? This is all to steal the money that is rightfully mine

Estou indignada até agora n?o me mandaram nenhum e-mail explicando nada !!! Mandei mais de 10 e-mails pra eles !!!

Primeiro só deixaram para falar que minha conta foi bloqueada depois do valor dos saques lá!! Porque n?o avisaram antes !???? Isso tudo para roubar o dinheiro que é meu por direito

Please help me they haven't replied until now

Por favor me ajudem eles n?o me responderam.ate agora

I'm sorry but it's up to the casino to explain the quality of support and how exactly the staff deals with players' issues. Well, I'm honestly not sure what is the matter I have no clue how or even if the casino was able to warn you or not. I only find out that your account has not been verified yet, so I guess that this is the first problem. Casino can't process any withdrawal if your account and payment option are not verified, on the other hand, I would expect some instructions to be sent immediately. You did what you could, and the complaint is submitted, now give the complaint team some space to deal with it, please.