3 ?r sedan
?r det dags att tillst?ndsmyndigheten ocks? beslutar till f?rm?n f?r kunden ...
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FEZbet Casino – generell diskussion (sida 2)
3 ?r sedan
Tror du att Daniel eller n?gon av er kan hj?lpa mig lite?
Jag tror att Daniel har mest kunnande inom sportspel ... det st?mmer
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3 ?r sedan
Please, ask your questions and I'm sure that Daniel will try to help.
3 ?r sedan
As I recall the casino stated that you did not pass the verification call. I'm sorry but this is not my field of knowledge. ??
3 ?r sedan
Ja visst
Och tro mig ... jag har spelat sportspel och kasinoslots d? och d? ... och framg?ngsrikt ...
Jag har och haft ett konto hos m?nga leverant?rer men det har aldrig funnits n?got liknande ...
Automatiskt ?versatt:
3 ?r sedan
I see. Well, the complaint has been dealt with and I can't change the result. Let's hope you will win elsewhere with no trouble getting the winnings.
Have a nice weekend. ??
3 ?r sedan
Most of us in CasinoGuru are familiar with your case. Anyway, there's not much else we can do with it and honestly, my personal opinion is that Curacao licensing authority doesn't really deal with what's fair and what isn't. We've seen many cases where it was clear that the player is right, but the authority decided in favour of the casino. It's usually when a casino applies some unfair rules. We say: the rules are unfair, the player is right. Curacao licensing authority says: it was written in the rules, the player broke the rule, the casino is right. They don't really care whether the rules are fair or not.
3 ?r sedan
Varf?r utf?rdar myndigheten tillst?nd med osk?liga villkor? De m?ste f? kontrollera det och f?rbjuda det.
Jag k?nner mig totalt or?ttvist behandlad.. och det ?r onormalt om man inte sitter p? den l?ngre spaken. Man kan inte g?ra allt bara f?r att f? ut kundens pengar ur fickorna.
Jag ska f?rs?ka i alla fall och skriva ett klagom?l till dem....
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3 ?r sedan
The authority issues the license, because they get paid for it. Then you have authorities with different approaches. There are authorities that are closely related to the national government. Whenever they issue a license, you can trust them. But then you have authorities that issues the license to basically anyone who pays for it.
Then it all depends on the casino. There are great casinos with very customer-friendly approach that are licensed in Curacao or they don't even have any license. But it's thanks to their management, not because they need to be like that, because they have the license.
For example you have casinos that are licensed in Costa Rica. I've never heard about a case where a player contacted the licensing authority and they would even reply to him.
2 ?r sedan
De stal precis mina pengar!!! Anspr?k p? dubblettkonto och ?n s? l?nge har de inte pratat med mig
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Social Media & Community Specialist
2 ?r sedan
Hello, this is not a pleasant situation at all. I can see you already submitted a complaint what is great. I hope our complaint team is able to sort things out and bring more clarification. Let us informed about the result also here in discussion please. ??
2 ?r sedan
Hej Magda jag har fortfarande inte svarat ?n s? l?nge jag har skickat flera mail och helt enkelt kontot som ?r mina pengar har raderats !!! Men ?n s? l?nge inget svar
Jag vill bara ha mina pengar det ?r allt
f?r sorgligt
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2 ?r sedan
V?rre!! Jag fick mejlen om de behandlade uttagen, allt var ok men n?r de betalade raderade de kontot!!
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Social Media & Community Specialist
2 ?r sedan
Hi, I understand, but there is also positive thing. When I am checking other complaints regarding to FEZbet Casino here on our website. FEZbet Casino solved all complaints in the past what means they communicate very well with our complaint team.
I believe that your case will be resolved with positive result. Please just be patient now.
2 ?r sedan
Sj?lvklart har jag t?lamod!! Det enda jag tycker ?r konstigt ?r att de inte har kontaktat mig ?n s? l?nge!! Jag var den enda som kontaktade chatten och de ger mig ingen f?rklaring till n?gonting !!! Eftersom de inte avslutade kontot vid tidpunkten f?r min ins?ttning eller n?r jag gick f?r att h?mta mina dagliga snurr!! De avbr?t precis nu vid tiden f?r mina uttag!!! Jag gick in i faz bet och litade p? deras arbete och de ?r s? ledsna ?ver det!!!
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2 ?r sedan
Jag ?r uppr?rd ?n s? l?nge att de inte har skickat n?got e-postmeddelande som f?rklarar n?gonting!!! Jag har skickat dem mer ?n 10 mejl!!!
F?rst l?mnade de bara att s?ga att mitt konto var blockerat efter m?ngden uttag d?r!! Varf?r varnade de dig inte tidigare!???? Detta ?r allt f?r att stj?la pengarna som med r?tta ?r mina
Automatiskt ?versatt:
2 ?r sedan
Sn?lla hj?lp mig de har inte svarat f?rr?n nu
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Jag ?r uppr?rd ?n s? l?nge att de inte har skickat n?got e-postmeddelande som f?rklarar n?gonting!!! Jag har skickat dem mer ?n 10 mejl!!!
F?rst l?mnade de bara att s?ga att mitt konto var blockerat efter m?ngden uttag d?r!! Varf?r varnade de dig inte tidigare!???? Detta ?r allt f?r att stj?la pengarna som med r?tta ?r mina
Automatiskt ?versatt:
2 ?r sedan
I'm sorry but it's up to the casino to explain the quality of support and how exactly the staff deals with players' issues. Well, I'm honestly not sure what is the matter I have no clue how or even if the casino was able to warn you or not. I only find out that your account has not been verified yet, so I guess that this is the first problem. Casino can't process any withdrawal if your account and payment option are not verified, on the other hand, I would expect some instructions to be sent immediately. You did what you could, and the complaint is submitted, now give the complaint team some space to deal with it, please.
