My withdrawal request is pending 10 days. Support agents tell me every day that i should wait .

Any ideas , what should i do?

Frankly, I'd say there are just a few things you can do. The first is to wait.

Have you been told why the withdrawal is so delayed?

In any case, if the casino fails to resolve the matter in the next couple of days, I would strongly recommend submitting a complaint against them. It is free completely, so you need to worry about the fees. How about you browse the process in advance? Just to know what may come next:

https://casinoguru-de.com/beschwerde-loesung-anleitung ??

I imagine some questions may arise. Feel free to ask anytime. And keep us posted, please!

Thank you for your reply. They have just sent me the money. But i waited 10 days. Wish you a nice day !

I believe it is a lot for someone, but the important thing is that you got them, I suppose. I'm glad you don't have to stress anymore. 

Do you think you'll stick around, knowing how long it can take to make a withdrawal???

Thanks for reply . But it cost too much headdache.

I'm not surprised. Well, then, do well elsewhere or take a nice break. 

Have a wonderful day. ??

Hey there. I’m also experiencing a delay. How long did you end up waiting in total?

did you have to verify your account? I haven’t been asked for anything (although happy to provide it) so I wonder if it’s going to lead to further delays….

i had 2 withdrawals . THe first one was quick ( 2 days ) . The second time , i was asked for verification. And i had to wait 10 days for the money.

Ah ok, thank you. I just received one after 5 days, but now it’s saying I’ve reached my withdrawal limit (even though I haven’t) so I’m waiting for support. Very long process!

Hi, so could you let us know if you will be going through verification as well? As for the limit, also let us know what they told you. According to our website it should be €500 per day, so I don't know what limit they mean. Maybe if you made several withdrawals in one day that could be it. 

However, I don't want to guess and I'd rather have it confirmed. 

I'll be here then.  

I have been missing a win for over three weeks, and Funbet Casino has not processed my withdrawal. I contacted customer support multiple times and was repeatedly told that the finance department was reviewing my case. However, I have yet to receive any resolution or even a proper update on the status of my withdrawal.

I have also sent several emails to [email protected] (starting on January 18th), requesting information about my missing funds and later requesting the closure of my account. To date, I have not received a single response to my emails.

When I contacted live chat, I was given generic responses and told to wait for an email that never arrived. The support agent, Zama, assured me that my case was escalated, but nothing has changed. Additionally, I asked if I could close my account or apply a timeout through live chat, but I was told that account closures could only be handled via email, which is useless since they dona€?t respond.

Given that Funbet is an unlicensed casino, I highly doubt I will ever receive my winnings. This experience has been frustrating and unprofessional. I am warning other players to avoid Funbet Casino because they withhold winnings and ignore customer requests.

I am requesting:

My missing feature win is to be processed immediately

A response from their support team regarding my case

The closure of my account, as requested

I have attached proof of my emails and chat logs showing that Funbet has ignored my requests.

Has anyone else experienced similar issues with Funbet Casino? I would greatly appreciate any advice on how to proceed.

Hello,

I was going to recommend filing a complaint, but it appears that you were able to do so. We need someone from the casino to explain his perspective, in my opinion. I must admit that I have no idea what went wrong, not even to speculate. I would say that excellent customer service is essential, especially for new casinos. Good and direct communication is a part of that. That's what I think.

The few user reviews I found are not quite positive. ??

It’s a daily battle with them and still no emails from the support team or VIP team. The worst site around. Plus they are unlicensed so that makes it worse.

The most important thing regarding your complaint is that the casino has to be willing to communicate with us and explain the issue. So, hopefully they will get in touch with our complaint team when the time comes.

Could you inform us about any updates you get from them, please? We'll be watching your case closely.

This is the A+ support you get, still no emails.

its been since the 18th and they won’t deal with me, I doubt they will deal with you unfortunately. I asked my bank to reverse charges since this is fraud.

Well, in my opinion, there is always enough time for chargebacks because you will be flagged and you may face issues with other casinos due to that, but if you believe you want to end it, it makes sense.

Still, it will very likely end the chances for investigating the casino and also to find out whether they are able to respond. No investigated complaint, no consequences for the new unresponsive casino. ??

But, as I said, I get it.

Hi,

They didn’t pay me my withdrawal for 1000￡ from 23.02, before that I was just doing smaller withdrawal amounts and then I never got any problems and one for a 210￡ was done and paid even after that one which I never received.

Was trying all the ways to get any help from support staff on a life chat, writing couple emails and even ask my VIP manager to check this out and to try find some information about that bank transfer they have "processed" but off course they put my requests on and after that just ghosted me and never replied. ??

Any help or advice I will really appreciate ??