The chat is broken, no way of talking to the live agent...

Hello. Have you tried to contact the support, regarding this issue, by mail, perhaps? They should be able to give you some answers. What was the matter you needed to talk about with the chat, if I may ask?

All good now, managed to verify my acc in short time.

Thanks!

Hey. So the problem was with the verification of your account, right? I am glad that they were able to sort it out quickly. What about the "broken chat", was that fixed as well, is it working now?

Well, the problem with chat is that you have to type the comand " chat with operator" or something like that to get connected to the operator, otherwise its just bot reacting to key words like: withdraw, deposit etc.

Ohhh, like, really?

Not very user-friendly for my taste. Still, many casinos rely on chat bots, at least for the first few questions. But I'm still convinced certain matters, and especially issues, require a personal touch,... I'm probably getting too old for AI chats and bots alike ??.

That's casino so......

All good now, managed to verify my acc in short time.

Thanks!

Glad to hear that. ?? If you are interested, you can write a review for this casino about your experiences, just follow this link, please.??

Hello, please help, I have been waiting for a payout since March 29th, which has already been canceled several times by their side due to technical reasons, the chat is terrible. What should I do next?

Hallo bitte um hilfe seit dem 29.3 warte ich auf eine Auszahlung die wurde schon mehrfach Von deren Seite storniert wegen Technischen Gründen der Chat ist unter aller Sau. Was soll ich bitte weiter machen

Hi, we give casinos 14 days to resolve withdrawals, but I see that you're already past that deadline. I also learned that they have technical problems according to what you wrote and that's why it takes them over 2 weeks. Have you already verified your casino account ? 

Either way, in this case I would recommend you to lodge a complaint and our team will try to help you and we will see what can be done. Do you think you can take a shot with that ? 

If so, you have the possibility to file it here on this link. 

Casino refuses payout.

Bonus was implemented. KYC completed. Now they're suddenly saying I have to deposit something. However, there's NOTHING about that in the bonus terms and conditions. I even clarified it in the chat beforehand, and they just said KYC.

Well, it's not about a lot of money, but it's about the principle.

I advise other players to avoid this casino.

Casino verweigert Auszahlung.

Bonus wurde umgesetzt. KYC abgeschlossen. Jetzt behauptet man auf einmal ich müsste was Einzahlen. Davon steht allerdings NICHTS in den Bonusbedingungen. Auch habe ich dass sogar extra vorher noch im Chat abgekl?rt, die meinten auch nur KYC.

Naja es geht nicht um viel Geld, es geht aber ums Prinzip.

Ich rate anderen Spielern von diesem Casino ab.

Did you play with a no-deposit bonus, perhaps? It is not unusual that a minimum deposit should be made to pass the verification. It is called a verification deposit, and in most online casinos, they use it to be able to verify the player.

I have read in your complaint that Veronika found out the casino has this rule stated in their terms as well:

"9. At least one deposit must be made by a player who used any of the no-deposit offers to meet the KYC requirements and follow the AML policy."

Hello everyone.

I requested a withdrawal from Hitnspin, and of course there was no response. No money, no status change, etc.

Does anyone have experience with HitnSpin too?

Servus alle zusammen.

ich habe beim Hitnspin eine Auszahlung beantragt, und ja klar gibts kein Reaktion auf das. Kein Geld, kein Status?nderung usw.

Hat jemand Erfahrung mit HitnSpin auch?

Hey there.

And where did you request the withdrawal, please? That really matters, I'd say. Speaking of experiences, browse this thread and also use the search bar to find other related threads.

If you can access the casino review page ??, I would also focus on the user review section which hold player's experiences.

At Hit'nSpin Casino

Beim Hit‘nSpin Casino

Thank you. So when you made your withdrawal, you already have a verified casino account ? Is this your first withdrawal or not ? How long have you been waiting, please? 

Let me know. ??

Are you impartial when you give grades? If so, explain how you can give this casino a 9.8 rating.

I think there's a simple answer to that. Yes we are impartial, because if we were partial, it would never do us any good. 

How it can have such a high safety index is basically found in this table. 

The casino has also solved many complaints and it is a big plus that it always tries to make sure that players are not left without an answer and some reasonable outcome if they have a problem. 

If you want to see how our team rate casinos, you can look here- How we review online casinos.

But why do you ask, have you encountered any unpleasant situation here ?

Guys I’m desperately looking for someone to help me with hitnspin casino. I won 260€ and requested a withdrawal. They blocked my account all of a sudden even though I uploaded all the necessary documents of myself. Since then , nobody from hitnspin answers my mails and of course I can’t login to my account…