I played at this casino, accumulated a winnings of 3300 euros and they refused to pay me, blocked my account!

I made several deposits, played slots and placed a bet.

after which I successfully passed the verification, then they requested additional documents, more than once!

there were more than one attempt to block my account and refusal to withdraw money!

after that we agreed that they would pay out my winnings and block the account, but the next day they simply blocked it and refused to pay the money!

I just want to warn all users so they know about my bad experience and think twice before registering on HITNSPIN, This is an extremely negative experience for me, I don't want anyone else to have to go through this.

This surely is an unfortunate situation, and you have done well that you submitted a complaint here.

Please wait until it gets reviewed by our team, and then you'll be informed about what to do next.

How long have you been playing there?

I played for two weeks.

your team refuses to accept the complaint(

I have no chance of getting my money back

Yes, I saw it and I'm quite sorry. Our team found out that it is sports betting which unfortunately we do not solve. So we couldn't help you.

But try these links and maybe you'll find some help:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If so, please let me know.

Hello!

I would like help with my situation via hitnspin casino, I recently wanted to make a withdrawal but it turns out to say that my withdrawal is "blocked"

My experience through the casino is fantastic, but at the moment I would like to withdraw my money, can you help me get my problem resolved.

Thanks in advance.

//Omar.

Hej!

jag hade viljat ha hj?lp med min situation via hitnspin casino, jag har nyligen viljat utf?ra ett uttag men visar sig s?ga att mitt uttag ?r "blockerad"

min upplevelse via casinot ?r fantastisk, men i nul?get vill jag g?rna f? ut mina pengar, kan ni hj?lpa mig att kunna f? mitt problem l?st.

tack i f?rhand.

//Omar.

Hello, Omar.

I would like to help, though with all possible honesty, at this point I'd say that only the casino knows the details.

So, I suggest we start with a few questions, if you don't mind:

Is this perhaps your first withdrawal? When was the withdrawal submitted?

Did you opt for the very same payment method you have ever used in the past?

Has your account been fully verified?

As you can see, since at this point we rely on the information you provide, there is little to begin with...

Provide more details and let's see what we can come up with. ??

Hello,

yes, it was my first withdrawal but I cancelled it because it took too long, but now that I want to do it again I can't. I am blocked when it comes to making a withdrawal. yes, I am verified.

Hej,

ja, det hade vart min f?rsta uttag men jag avbr?t det pga tog f?r l?ngtid, men nu n?r jag vill g?ra det igen s? kan jag inte. Jag ?r blockerad n?r det kommer till att utf?ra ett uttag. ja, jag ?r verifierad.

Oh, I see.

A little tip: never cancel a withdrawal because it takes longer, especially if you face issues in the casino. In most cases, the only thing you will achieve is that you will start over.

Did the casino explain the block, please? When was the withdrawal submitted?

Kindly share all the details you have, as I said, we have no other source of information.

Could you please confirm if your withdrawal payment has been verified? So, "Did you choose the same payment method as before?" Deposit counts too. ??

Hello,

I requested a withdrawal from HitnSpin. On June 9, 2025, I received notification that the money had been transferred—but nothing has arrived in my account to date.

When I asked, I was told that her case was "under review" and that I should just keep waiting.

I'm starting to suspect that I'm being kept waiting - but I don't know why.

Am I the only one having problems with withdrawals, or are others affected as well?

Hallo,

ich habe bei HitnSpin eine Auszahlung beantragt. Am 09.06.2025 kam die Mitteilung, dass das Geld überwiesen wurde – auf meinem Konto ist aber bis heute nichts angekommen.

Auf Nachfrage hie? es, ihr Fall sei ?in Bearbeitung" und ich solle einfach weiter warten.

Langsam habe ich den Verdacht, dass ich hingehalten werde – nur wei? ich nicht, warum.

Bin ich der Einzige mit Problemen bei der Auszahlung, oder sind auch andere davon betroffen?

Hello, I would like to want about investigation too when they are do some.

If your withdrawal is under review maybe they haven't sent the money yet, but that is only my opinion.

If they will take 14 days and still nothing will happen, you can use our services and we will try to help.

Juts try to be patient for now and wait. ??

That is my advice at the moment.

OK thanks.

OK Danke.

I visited the Hitnspin website today, and lo and behold – my money is back in my gaming account.

When I asked why it wasn't transferred, I was told there were "technical reasons" – nothing more.

So I go to the withdrawal page again, wanting to withdraw the money – and then a message appears saying that I have to wager a certain amount first, otherwise a fee of, I think, 48 euros will be charged.

So I go back to the live chat and ask what this is about. Then they send me the following:

"Thank you for waiting! The following is stated in the 'Casino Terms and Conditions' section of our website:

8.12.5. If deposits are wagered less than 2 (two) times, the Company reserves the right to withhold 20% for withdrawals, but not less than 0.5 USD or the equivalent amount, to cover payment costs.

But what can I do about the fact that they couldn't process my payout?

When I asked what would happen if the payout failed again, I was told: Then I would have to pay the fee again!

What I don't understand is why I have to initiate the withdrawal again? It's probably just because of the fees.

I've requested a payout again, let's see what they do.

Ich war heute auf der Webseite von Hitnspin, und siehe da – mein Geld ist wieder auf meinem Spielkonto.

Auf meine Frage, warum es nicht überwiesen wurde, sagte man mir, es habe ?technische Gründe" gegeben – mehr nicht.

Also gehe ich erneut zur Auszahlung, will mir das Geld auszahlen lassen – und dann erscheint die Meldung, ich müsse einen bestimmten Betrag erst umsetzen, sonst würde eine Gebühr von, ich glaube, 48?Euro anfallen.

Ich gehe also wieder in den Live-Chat und frage, was das soll. Dann schicken sie mir folgendes:

?Danke für das Warten! Auf unserer Website ist im Abschnitt 'Casino-AGBs' Folgendes angegeben:

8.12.5. Wenn die Einzahlungen weniger als 2 (zwei) Mal umgesetzt sind, beh?lt sich das Unternehmen das Recht vor, 20?% für Auszahlungen zurückzuhalten, aber nicht weniger als 0,5?USD oder die entsprechende Summe des Betrags, um die Zahlungskosten zu decken."

Aber was kann ich bitte dafür, dass sie meine Auszahlung nicht durchführen konnten?

Auf meine Frage, was passiert, wenn die Auszahlung wieder nicht klappt, bekam ich zur Antwort: Dann muss ich erneut die Gebühr zahlen!

Was ich nicht verstehe: Warum muss ich die Auszahlung nochmal veranlassen? Wahrscheinlich nur wegen der Gebühren.

Habe wieder Auszahlung veranlasst mal schauen, was die machen.

That seems pretty stupid to me. 

Anyway, when they have it in the terms that the deposit must be wagered twice, did you do it before you made the withdrawal or not? 

The situation around fees sounds strange to me, because why would you pay fees every time if you couldn't make a withdrawal. If they told you they had technical problems, it's not your fault, so this is definitely not right. 

Let's see what happens with your next withdrawal and if it fails again, let us know and we'll try to help you.

Here is an excerpt from chat history.

Hier ein Auszug von Chats-Verlauf.

So you had your withdrawal cancelled and after that you made a deposit and now wagering also applies to the withdrawal you had entered before the deposit? I have a feeling that's how I understand it from the screenshots.

I requested a withdrawal on June 9th. Days later, I received a notification that my money had been paid out (see screenshot). Afterward, I deposited money again and continued playing – but without winnings. But what does my deposit have to do with the withdrawal?

Ich habe am 9.6. eine Auszahlung veranlasst. Tage sp?ter bekam ich die Mitteilung, dass mein Geld ausgezahlt wurde (siehe Screenshot). Danach habe ich erneut Geld eingezahlt und weitergespielt – jedoch ohne Gewinn. Aber was hat meine Einzahlung mit der Auszahlung zu tun?

I see, it's common that you have to wager the deposit when you play in the casino. But shouldn't it be that if you withdraw money and for some technical reason the casino cancels the withdrawal and you deposit in between, that some wagering will be applied to the previous withdrawal. That's what I was trying to find out. Anyway, as I said wagering on deposits is quite normal, so I'm curious if you will get the money and how it will be.

Okay, the money arrived, but I'm not playing there anymore.

Okay, das Geld ist angekommen, aber ich spiele dort nicht mehr.

I was just hoping when it would happen and if you could solve it with the casino. I can see that it has been done, albeit at a price that probably not everyone would want to pay. 

Anyway, congratulations and enjoy your money. 

Hopefully the next experience elsewhere will be better.??