I'll look for it later and then send it immediately

Ich werde nachher mal suchen und sende es dann sofort

And to this day nothing has been written well and no reply has come

Und bis heute wurde nichts gut geschrieben und eine Antwort kam auch nicht mehr

Since the money was transferred again, which never arrived and was not booked back

Da auch noch mal die überweisung von dem Geld was nie ankam und auch nicht zurück gebucht wurde

Please check your complaint, it's your turn now, and send all the information to the team.

Thank you, hope it will be solved soon.

I sent everything in the chat above

Ich hab doch alles geschickt im oberen chat

It doesn't really help if you send it to the chat above. You need to upload it into your complaint so the agent who's responsible for dealing with your complaint can take a look at it.

I submitted a new complaint but I haven't received a response from Guru Casino

Ich habe eine neue Beschwerde eingereicht doch ich bekomme keine Antwort vom Guru Casino

You didn't even give us 24h to go through your case and possibly contact the casino regarding more details and then you submitted another complaint about the same. Please, give the team some time to go through it and I'm sure you'll receive the response. We receive around 700 complaints per month, that's more than 20 a day including weekends so it takes time to go through it.

Ok, I just thought something was wrong with the chat here, sorry. Last time everything went so quickly, but thanks for the reply LG Nadine

Ok ich dachte nur es stimmt was mit dem Chat hier nicht sorry.Beim letzten mal ging alles so schnell aber danke fürs Antworten LG Nadine

Hello,

just wanted to point out that complaints nor this forum both are not served by any live chat - we simply have no capacity for that ??.

Anyway, I can see that your problem was solved by the casino. Great news indeed.

Wish you a good day!

I made my first biggest win with 100 euros real money (without bonus) and won 5,000 euros. After the KYC check was successful, my withdrawal request was subsequently rejected twice. The casino has not been able to give me a real reason to this day. In the meantime, the live chat is almost no longer available for me or I'm sometimes made to wait 60 minutes and the whole thing is then ended automatically. If I also read through the comments here, then this casino is neither serious nor a casino where you should play. What is going on here is cheating and these w..... are cheating all casino players. I will file a criminal complaint against this reudige casino for criminal activities and offer online casinos on the German market which is prohibited without a German license! I will tear this casino apart and make sure people like this go straight to jail!

Ich habe mit 100 Euro Echtgeld (ohne Bonus) den ersten gr??ten Gewinn erzielt und 5.000 Euro gewonnen gehabt. Nachdem die KYC Prüfung erfolgreich war, wurde jetzt im Nachhinein 2x mein Auszahlungsantrag abgelehnt. Eine wirkliche Begründung konnte mir das Casino bis heute nicht geben. Inzwischen ist der Live-Chat für mich fast nicht mehr verfügbar oder man l?sst mich teilweise 60 Minuten warten und das ganze wird automatisch dann beendet. Wenn ich mir hier auch die Kommentare durchlese, dann ist dieses Casino weder seri?s noch ein Casino bei dem man spielen sollte. Das was hier abgeht ist Betrug und diese W..... betrügen alle Casino-Spieler. Ich werde gegen dieses reudige Casino Strafanzeige stellen wegen kriminellen Machenschaften und Online-Casino anbieten auf dem deutschen Markt was verboten ist ohne dt. Lizenz! Ich werde dieses Casino auseinander nehmen und dafür sorgen, dass solche Menschen direkt in den Knast kommen!

Hello,

I understand that you think there is a chance how to teach such a company a lesson, frankly, it's not so easy. As far s I understand, you have already contacted Curacao licensing authority to resolve your complaint, am I correct?

Furthermore, you can submit your complaint even here on our website. Other players will get a chance to browse your complaint and learn how this casino operates:

http://www.kpvfaw.com/complaints/create

Feel free to share your progress with the authority, please.

Good afternoon. Don't believe Ice Casino. I already sent my documents all correct, I made a deposit, I managed to make a profit from it and I made a withdrawal, however I have been waiting for more than two weeks and nothing. They just don't say anything. When I open a conversation with a chat operator they always say the same words, that must be automatic. Don't fall for this FRAUD!

Boa tarde. N?o se acreditem no Ice Casino. Já enviei os meus documentos todos corretos, fiz um depósito, consegui tirar profit disso e efetuei um levantamento no entanto já estou há mais de duas semanas aguardar e nada. N?o dizem simplesmente nada. Quando abro conversa com um operador de chat dizem sempre as mesmas palavras, aquilo deve ser automático. N?o caiam nessa FRAUDE!

Hello Triish1,

I can see that you've already submitted the complaint. Hopefully, we could be able to help you with your pending withdrawal.

the live chat does not support anything, it just repeats the same thing every time, and the withdrawal methods by card and bank transfer do not work, now I have made a withdrawal by skrill hopefully it works if not because I was already scammed.

el chat en vivo no apoya nada solo repite lo mismo cada vez, y los metodos de retiro por tarjeta y transferencia bancaria no sirven, ahora he realizado un retiro por skrill ojala funcione si no pues ya fui estafado.

Frankly, the pile of submitted complaints is slowly getting higher mostly due to the withdrawal delay of KYC delay.

The good news is that all (except those we find unjustified) were closed as solved.

I can see lately that lots of casinos ask their players to opt for any other payment method than the card and bank transfers, Ice is next in line I suppose. ?? 

I can't understand why you from Casino Guru put the "IceCasino" on your blacklist and warn all players about this casino!

If you now look at the many negative reviews, then even you must slowly realize that something is not right here - unless you are paid properly by them ??

Because this casino does not pay out winnings!!!

Ich kann nicht nachvollziehen, dass ihr von Casino Guru das "IceCasino" auf eure Blacklist nehmt und alle Spieler vor diesem Casino warnt!

Wenn man sich mittlerweile die vielen negativen Bewertungen anschaut, dann müsst selbst ihr langsam merken, dass hier was nicht mit rechten Dingen zu geht - es seiden, ihr werden ordentlich von denen bezahlt ??

Denn dieses Casino zahlt keine Gewinne aus!!!

Hello Mike1986,

this is the reason why all players can browse opened and closed complaints, to learn how the casino deals with problems.

If you did, you will find out that this casino solved every submitted complaint. The casino pays - with delay:

Check for yourself here:

http://www.kpvfaw.com/complaints

Frankly, according to your complaint, you breached the rules:

"We have received the evidence supporting the casino's claims. All sign-ups have always been from the same devices, from the day of registration to the day when the winnings were lost."

You probably don't believe that yourself. What's going on here is cheating and they're promoting it.

And even if someone gets their money, then after months of waiting. This is criminal !!!!

Das glauben Sie doch wohl selber nicht. Das was hier abgeht ist Betrug und sie f?rdern das ganze noch.

Und selbst wenn jemand sein Geld bekommt, dann nach monatelangem warten. Das ist kriminelle !!!!

I do believe in myself ??. Everybody should.

I understand that you're not happy with how your complaint developed. Sadly, we were not able to prove any irregularities associated with your account. I'm sorry.

Feel free to contact the licensing authority as Kristina suggested, let's see if this authority can serve you better.