3 ?r sedan
Jag ska leta efter det senare och skicka det direkt
Automatiskt ?versatt:
1
IceCasino – generell diskussion (sida 2)
3 ?r sedan
Och till denna dag har ingenting skrivits bra och inget svar har kommit
Automatiskt ?versatt:
3 ?r sedan
Eftersom pengarna ?verf?rdes igen, som aldrig kom fram och inte bokades tillbaka
Automatiskt ?versatt:
Social Media & Community Specialist
nadineanders81
3 ?r sedan
Please check your complaint, it's your turn now, and send all the information to the team.
Thank you, hope it will be solved soon.
3 ?r sedan
Jag skickade allt i chatten ovan
Automatiskt ?versatt:
Head of Community & Social Media
3 ?r sedan
It doesn't really help if you send it to the chat above. You need to upload it into your complaint so the agent who's responsible for dealing with your complaint can take a look at it.
3 ?r sedan
Jag skickade in ett nytt klagom?l men jag har inte f?tt n?got svar fr?n Guru Casino
Automatiskt ?versatt:
Head of Community & Social Media
3 ?r sedan
You didn't even give us 24h to go through your case and possibly contact the casino regarding more details and then you submitted another complaint about the same. Please, give the team some time to go through it and I'm sure you'll receive the response. We receive around 700 complaints per month, that's more than 20 a day including weekends so it takes time to go through it.
?ndrad
3 ?r sedan
Okej, jag trodde bara att n?got var fel med chatten h?r, f?rl?t. F?rra g?ngen gick allt s? snabbt, men tack f?r svaret LG Nadine
Automatiskt ?versatt:
Social Media & Community Specialist
3 ?r sedan
Hello,
just wanted to point out that complaints nor this forum both are not served by any live chat - we simply have no capacity for that ??.
Anyway, I can see that your problem was solved by the casino. Great news indeed.
Wish you a good day!
3 ?r sedan
Jag gjorde min f?rsta st?rsta vinst med 100 euro riktiga pengar (utan bonus) och vann 5 000 euro. Efter att KYC-kontrollen lyckades, avvisades min beg?ran om uttag tv? g?nger. Kasinot har inte kunnat ge mig en riktig anledning till denna dag. Under tiden ?r livechatten n?stan inte l?ngre tillg?nglig f?r mig eller s? tvingas jag ibland v?nta 60 minuter och det hela avslutas sedan automatiskt. Om jag ?ven l?ser igenom kommentarerna h?r s? ?r detta casino varken seri?st eller ett casino d?r du ska spela. Det som p?g?r h?r ?r fusk och dessa w..... fuskar alla casinospelare. Jag kommer att l?mna in ett brottsanm?lan mot detta reudige casino f?r kriminella aktiviteter och erbjuda onlinekasinon p? den tyska marknaden, vilket ?r f?rbjudet utan tysk licens! Jag kommer att riva det h?r kasinot och se till att s?dana h?r m?nniskor hamnar direkt i f?ngelse!
Automatiskt ?versatt:
3
3 ?r sedan
Hello,
I understand that you think there is a chance how to teach such a company a lesson, frankly, it's not so easy. As far s I understand, you have already contacted Curacao licensing authority to resolve your complaint, am I correct?
Furthermore, you can submit your complaint even here on our website. Other players will get a chance to browse your complaint and learn how this casino operates:
http://www.kpvfaw.com/complaints/create
Feel free to share your progress with the authority, please.
3 ?r sedan
God eftermiddag. Tro inte Ice Casino. Jag har redan skickat mina dokument korrekt, jag gjorde en ins?ttning, jag lyckades tj?na pengar p? det och jag gjorde ett uttag, men jag har v?ntat i mer ?n tv? veckor och ingenting. De s?ger bara ingenting. N?r jag ?ppnar en konversation med en chattoperat?r s?ger de alltid samma ord, det m?ste vara automatiskt. Fall inte f?r detta BEDR?GERI!
Automatiskt ?versatt:
3
3 ?r sedan
Hello Triish1,
I can see that you've already submitted the complaint. Hopefully, we could be able to help you with your pending withdrawal.
3 ?r sedan
livechatten st?der inget, den upprepar bara samma sak varje g?ng, och uttagsmetoderna med kort och bank?verf?ring fungerar inte, nu har jag gjort ett uttag med skrill f?rhoppningsvis fungerar det om inte f?r att jag redan blev lurad.
Automatiskt ?versatt:
Social Media & Community Specialist
3 ?r sedan
Frankly, the pile of submitted complaints is slowly getting higher mostly due to the withdrawal delay of KYC delay.
The good news is that all (except those we find unjustified) were closed as solved.
I can see lately that lots of casinos ask their players to opt for any other payment method than the card and bank transfers, Ice is next in line I suppose. ??
3 ?r sedan
Frankly, the pile of submitted complaints is slowly getting higher mostly due to the withdrawal delay of KYC delay.
The good news is that all (except those we find unjustified) were closed as solved.
I can see lately that lots of casinos ask their players to opt for any other payment method than the card and bank transfers, Ice is next in line I suppose. ??
3 ?r sedan
Jag kan inte f?rst? varf?r du fr?n Casino Guru l?gger "IceCasino" p? din svarta lista och varnar alla spelare om detta casino!
Om du nu tittar p? de m?nga negativa recensionerna, s? m?ste till och med du sakta inse att n?got inte st?r r?tt till h?r - om du inte f?r ordentligt betalt av dem ??
Eftersom detta casino inte betalar ut vinster!!!
Automatiskt ?versatt:
3 ?r sedan
Hello Mike1986,
this is the reason why all players can browse opened and closed complaints, to learn how the casino deals with problems.
If you did, you will find out that this casino solved every submitted complaint. The casino pays - with delay:
Check for yourself here:
http://www.kpvfaw.com/complaints
Frankly, according to your complaint, you breached the rules:
"We have received the evidence supporting the casino's claims. All sign-ups have always been from the same devices, from the day of registration to the day when the winnings were lost."
3 ?r sedan
Det tror du nog inte sj?lv. Det som h?nder h?r ?r fusk och de fr?mjar det.
Och ?ven om n?gon f?r sina pengar, d? efter m?nader av v?ntan. Detta ?r kriminellt!!!!
?ndrad
Automatiskt ?versatt:
3 ?r sedan
I do believe in myself ??. Everybody should.
I understand that you're not happy with how your complaint developed. Sadly, we were not able to prove any irregularities associated with your account. I'm sorry.
Feel free to contact the licensing authority as Kristina suggested, let's see if this authority can serve you better.
?ndrad
