Kad ponovo pogledam va? slu?aj, osje?am se kao da je to upravo taj slu?aj koji bi se mogao vrlo lako rije?iti. Problem je u tome ?to ?e vam kazino morati dati kontakt podatke pravoj osobi. Ovo nije ?est slu?aj da kasino tvrdi da ste prekr?ili neke uslove i odredbe, dobici se poni?tavaju i va? ra?un se zatvara. Tada se po?nete sva?ati s njima jer niste svjesni kr?enja nekih uvjeta.
Oni u osnovi ka?u: U redu, moramo napraviti dodatnu provjeru, poslati nam dokumente, ?to ste i u?inili. Zatim nastavljaju provjeravati, a zatim su potpuno zaboravili na va? slu?aj. Kad ste ih ponovo kontaktirali, izgledalo je kao da ste do?li do to?ke kao i prije 6 mjeseci. Neko drugi je primijetio da moraju provjeriti va?a dokumenta pa su to ponovo zatra?ili.
Ako bi reagirali na pritu?bu na na?oj web stranici, onda bi se sve moglo rije?iti u roku od sedmice dana ??
When I'm looking at your case again, I feel like this is exactly the case that could be resolved very easily. The problem is that the casino would need to give you contact details to the right person. This isn't the common case where the casino claims you breached some terms and conditions, the winnings are voided and your account closed. Then you start arguing with them, because you're not aware of breaching some terms.
They basically say: OK, we need to do further verification, send us the documents, which you did. Then they keep checking it and then they forgot about your case completely. When you contacted them again, it looked like you got exactly to the point as you've been 6 months ago. Someone else noticed that they need to check documents from you so they requested it again.
If they reacted to the complaint on our website, then it could be all resolved within a week ??
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