Odgovorili su na moj e -mail prema va?em savetu.
Da pojasnimo, primijetili smo da je veliki dio doznaka koji sti?u na va? Lloyds teku?i ra?un do?ao sa ("Moj ra?un"). Mo?ete li potvrditi je li ovo drugi ra?un koji koristite i pod va?om kontrolom? Ako je tako, mo?ete li ljubazno dostaviti bankovne izvode za ovaj ra?un za januar, februar i mart kako bismo u potpunosti mogli pratiti izvor sredstava koja se koriste za kockanje?
Shva?amo da se ovo mo?e ?initi nametljivim i napornim zahtjevom, me?utim imajte na umu da smo u vezi s tim vrlo strogo regulirani od strane Komisije za kockanje kako bismo bili sigurni da je izvor sredstava za kockarske aktivnosti provjeren. Vi?e o ovome mo?ete saznati na sljede?oj poveznici: https://www.gamblingcommission.gov.uk/public-and-players/guide/page/why-gambling-business-want-to-know-about-your- finansije
Ako biste mogli ljubazno pru?iti tra?ene informacije ?to je prije mogu?e, bilo bi nam jako zahvalno, tako da mo?emo pregledati i dovr?iti ovaj proces i zavr?iti va?a povla?enja na ?ekanju.
Srda?ni pozdravi,
Moja repriza
To je moj Barclays ra?un i on je pod mojom kontrolom
Jesam li ve? poslao sve svoje izvje?taje?
Za moje ra?une Lloyds i Barclays
?elite li jo? ne?to podnijeti?
Radujem se ?to ?u vas ?uti Hvala
Poslao sam im originalnu e -po?tu
Dragi Gospodine / Gospo?o
Molimo vas da prilo?ite originalnu e -poruku kao dokaz
Ve? sam poslao bankovni izvod za 3 mjeseca
Poslao sam dvomjese?nu izjavu za januar i februar, a od mene je zatra?eno da po?aljem 3. marta
Nadam se da ?e to sada biti rije?eno
Srda?ni pozdravi
Prilo?io sam izjavu za mart prema njihovom zahtjevu
O?igledno je da su primili januar i februar!
Originalna e-po?ta od 2021-03-30:
Hvala vam na nedavnoj e-po?ti i dokumentaciji, zaista cijenimo va?u saradnju i razumijevanje. Me?utim, imamo samo nekoliko naknadnih zahtjeva za va? izvor sredstava prije nego ?to ovo mo?emo odjaviti. Molimo pogledajte dolje navedene zahtjeve:
- Mo?ete li nam dostaviti svoj posljednji bankovni izvod za mart, primijetili smo da ste dali samo dva mjeseca kada smo prvobitno tra?ili tri.
Budite uvjereni, ovo je rutinska procedura i industrijski regulatori nas obavezuju da provedemo ove provjere, to se doga?a svim igra?ima, ne samo vama i vrlo je jednostavan proces. Nakon ?to utvrdimo va? izvor sredstava, mo?emo biti stavljeni u poziciju da odobrimo va? ra?un i obradimo sva isplata na ?ekanju.
Unaprijed vam se zahvaljujemo na saradnji i ispri?avamo se na neugodnostima.
Srda?ni pozdravi,
Tim za rizike i pla?anja
Nadam se da mi mo?ete dati vi?e savjeta jer sam umoran i jako ljut ?to opet ?ele isti dokument.
They replied to my email as per your advice.
To clarify, we noticed that a lot of the transfers incoming to your Lloyds current account came from ("My account"). Can you confirm if this is another account which you use and is under your control? If so, can you kindly provide the bank statements for this account for January, February and March so that we can fully trace the source of the funds used to gamble?
We understand that this can appear to be an intrusive and onerous request, however please bear in mind that we are very strictly regulated by the Gambling Commission in this regard to make sure the source of funds for gambling activity is verified. You can find out more about this on the following link: https://www.gamblingcommission.gov.uk/public-and-players/guide/page/why-gambling-businesses-want-to-know-about-your-finances
If you can kindly provide the requested information at the earliest opportunity it would be very much appreciated, so that we can review and complete this process and get your pending withdrawals completed.
Kind Regards,
My replay
That's my Barclays account and it is in my control
I did already sent all my statments?
For my Lloyds and Barclays accounts
Is there any thing else you want me to submit?
I look forward to hearing from you Thank you
And I did sent them original email
Dear Sir/Madam
Please kindly find attach original email as a proof
I have sent my 3 months bank statement already
I have sent 2 months statement for January and February and been ask to sent 3rd for March
I hope now that will be resolved
Kind Regards
I did attach statement for March as per they request
It is obvious that they have received January and February!
Original email dated 2021-03-30:
Thank you for your recent email and documentation, we really appreciate your co-operation and understanding. However, we just have a couple of follow-up requests on your source of funds before we can sign this off. Please see requests below:
- Can you provide us with your latest bank statement for March, we noticed that you have only provided two months when we originally requested three.
Rest assured, this is a routine procedure and we are obligated by industry regulators to conduct these checks, this happens to all players not just you and is a very straightforward process. Once we can determine your source of funds, then we can be put in a position to approve your account and process any pending withdrawals.
Thank you in advance for your co-operation and apologies for the inconvenience.
Kind regards,
Risk and Payments Team
I hope you can give me more advice as i’m fed-up and very angry that they want all same document again.
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