Zdravo,
Ja sam u stvari Radka. Siguran sam da ste i vi dobili obja?njenje, svaka odbijena izmena na ?ekanju ili recenzija je u potpunosti obja?njena. U ovom slu?aju, pretpostavljam da je to verovatno zato ?to korisni?ki pregled nije kreiran za ?askanje sa kazinom. Kazino nije u mogu?nosti da a?urira odgovor. Jednostavno nije dizajnirano na ovaj na?in.
Ali samo naga?am po?to ne mogu retroaktivno da proverim obja?njenje. Da li biste bili ljubazni da podelite dato obja?njenje, molim vas?
Ne nameravam ni?ta da krijem, ako sam pogre?io, mo?emo to da ispravimo, samo mi je potrebna mala pomo? trenutno.
Ne manipuli?emo ni?im, iako imamo posla sa prevelikom koli?inom recenzija korisnika, tako da je prostor za nenamernu gre?ku upravo tu.
Ali, gledaju?i va?u odbijenu ?albu , pretpostavljam da je razlog bio upravo takav:
?Zdravo, hvala vam ?to ste poslali recenziju. Na?alost, odlu?ili smo da odbijemo va?u recenziju jer je zasnovana na ?albi koja se odnosi na va?u recenziju koju je odbio CasinoGuru. Hvala vam na razumevanju."
U pritu?bi se ka?e: ?...izraz jasno ka?e da treba da po?aljete e-mail ako ?elite da trajno zatvorite svoj nalog zbog zavisnosti od kockanja, ?to niste uradili . Da ste to uradili, lako biste mogli da imate dokaz o tome akcija i na? pristup ovom slu?aju bi bili potpuno druga?iji. Morate shvatiti da ako kazino deli jednostavna i jasna uputstva o tome kako da zahtevate samoisklju?ivanje, a vi ih niste sledili, a povrh toga nemate dokaz da je kazino obave?ten o va?em problemu sa kockanjem, na?e opcije su veoma ograni?ene. Uveravam vas da kad god je igra? pru?io validan dokaz koji potvr?uje da je zahtevao samoisklju?ivanje zbog zavisnosti od kockanja, mi smo u?inili sve ?to smo mogli da pomognemo."
Stoga ne bi bilo fer ostaviti svoju recenziju vidljivom. Podelite dokaz onoga ?to ste opisali u recenziji i mi ?emo to ponovo razmotriti.
Cilj nam je samo da budemo po?teni i po?teni.
Hello,
I'm Radka actually. I'm sure you also received an explanation, every rejected pending edit or review is fully explained. In this case, I would assume it was probably because the user review is not created to chat with the casino. The casino is not able to update the reply. It's just not designed this way.
I'm just guessing though since I can't check the explanation retroactively. Would you be so kind to share the explanation given, please?
I do not intend to hide anything, if I made a mistake, we can correct it, I just need a little help at the moment.
We are not manipulating anything, though we deal with an excessive amount of user reviews, so the space for making an unintentional error is just there.
But, looking at your rejected complaint, I guess the reason was just like that:
"Hello, thank you for submitting your review. Unfortunately, we decided to reject your review since it's based on a complaint that is related to your review that has been rejected by CasinoGuru. Thank you for your understanding."
The complaint says: "...the term clearly says that you should send an email if you want to permanently close your account due to gambling addiction, which you didn't do. If you did so, you could easily have proof of such action and our approach to this case would be completely different. You must understand that if the casino shares simple and clear instructions on how to request self-exclusion and you didn't follow them, and on top of that you don't have any proof the casino has been informed about your gambling problem, our options are very limited. I assure you that whenever a player provided valid evidence confirming they requested self-exclusion due to gambling addiction, we did everything we could do to help."
Hence it would not be fair to leave your review visible. Share the proof of what you described in the review and we shall reconsider that.
We only aim to be fair and square.
Automatski prevedeno: