You know the users usualy do not get back once the problem is resolved hence we have no other clues - like in this case.

I suggest you keep in touch with the casino support to ensure things are going as they should. As you probably spotted already, this casino is a bit slow and perhaps also a bit disorganized. So, keeping an eye on the progress won't hurt.

The way I see it from your description, just one withdrawal seems to be "missing" out of many; is that so?

In any case, ask the support regarding that, and let us know what they come with, please.

Good evening, everyone is still missing but the first one already done on 10/29/2024 still has no results, and reading various situations a bit of anxiety has risen in me.

I did the others in the next 2 days but they won't be in progress due to the holidays and the weekend, I'll keep you updated next week for any developments so that I can take action if it's negative

Buonasera,mancano ancora tutti però il primo già fatto il 29/10/2024 ancora non ha risvolti,e leggendo varie situazioni un po’ d’ansia mi è salita.

gli altri li ho fatti i successivi 2 giorni ma non saranno in lavorazione dato le feste e il weekend,la terrò aggiornata la settimana prossima per eventuali risvolti in modo da prendere provvedimenti in caso negativo

Please do so; we'll wait for your reply.

Monday, which is a working day, I'll see if they process the one on the 29th, otherwise I'll already get going to contact live chat and assistance to see the status of the transfers and I'll update you, thank you very much and I wish you a good weekend

Lunedì che è un giorno lavorativo vedo se mi processano quello del 29 altrimenti già mi aziono a contattare live chat e assistenza per vedere la situazione dei bonifici e la aggiorno,grazie mille e le auguro un buon fine settimana

Hey. So are there any news, please?

Good morning, I contacted the assistance center asking for information and news on withdrawals, attaching the screen-shots of the withdrawals with relative numbers, and this that I am attaching now is the answer, I think it is generated automatically, so I think that today we are still at the starting point with no news

Buongiorno,ho contattato il centro assistenza chiedendogli informazioni e novità sui prelievi,allegandogli gli screen-shot dei prelievi con relativi numeri,e questa che le allego adesso è la risposta,io penso sia generata automaticamente , quindi io penso che ad oggi siamo ancora al punto di partenza con nessuna novità

Yeah, it looks like that, but it doesn't need to mean that they are not processing your request. Right?

Try to be patient, and we'll wait for another update here.

Good morning, first of all thank you for your interest in my matter, I also wanted to tell you that at the moment nothing has arrived yet, with no news.

Buongiorno,innanzitutto grazie per l’interessamento verso la mia questione,inoltre le volevo dire che al momento ancora non è arrivato nulla,con nessuna novità?

It looks like they are still checking, right? May I ask if they ask you to send any documents for verification?

Good morning, even before making the withdrawals I sent them a photo of my identity card and the statement of the card I used to deposit and withdraw, just to be safe, then later they only asked me to indicate the email with which I was registered on their betting site, and I immediately provided it, so I think they don't need anything else.

Buongiorno,già prima di fare i prelievi gli inviai per sicurezza foto della carta di identità ed estratto conto della carta con cui ho depositato e prelevato,poi in seguito mi hanno chiesto solo di indicargli la mail con il quale ero iscritto al loro sito di scommesse,e subito gliel’ho fornita,quindi penso che non gli serva più nulla

Always at the starting point, and when you ask for information through the assistance, here is the same message copied and pasted sent by an automatic robot, without having the request taken in charge by a real collaborator

Sempre al punto di partenza,e quando si chiedono informazioni tramite l’assistenza,ecco lo stesso messaggio copiato e incollato inviato da un robot automatico,senza aver fatto prendere in carico la richiesta da un collaboratore in carne ed ossa

I believe that if you feel that it is going nowhere, you should file a complaint here where our team will try to help. It is completely free of charge, so there is no reason why you shouldn't do it.

Just follow this link and explain everything to our complaint team regarding the situation at this casino.

Please read about how we resolve complaints here to get more information about what to expect, and if you have any questions, we'll be here to answer them.

Thank you but unfortunately these links do not load for me, consequently they do not take me to any page

Ti ringrazio ma questi link purtroppo non mi caricano,di conseguenza non mi portano su nessuna pagina

I can see that you were able to file a complaint, which is now waiting to be reviewed by our team. I am glad that you did it at the end.

Also, try to clear cache and cookies on your computer and login to your account again if you experience this kind of issue next time. Hopefully it will help in resolving the situation.

Surely let us know if everything is ok, please, and keep us informed regarding your case in this casino.

Perfect, I'm waiting for them to accept my complaint by starting a debate, maybe even tagging the site and I'll update it. I also thank you for your interest in my issue.

Perfetto,aspetto che mi accettino il reclamo iniziando un dibattito magari taggando anche il sito e l’aggiorno,la ringrazio inoltre per l’interesse verso la mia questione

I can see that our complaint team already posted the reply to your complaint, and now we need to wait for the 14-day timeframe to pass before we can intervene.

It is a standard procedure, and in the meantime, please keep us informed about any updates you can get from the casino.

We will be waiting here.

I will keep you informed, and thank you again.

La terrò informata,e la ringrazio ancora

Sure thing! We are here for you, and I personally hope the issue will be cleared out very soon of course.

Good evening, still nothing today

Buonasera,ad oggi ancora nulla

Let's see if there will be some movement by tomorrow, which is the date mentioned in your complaint where our team should get involved if there has been no change. Right?

Or has there been any change by now?

We'll be waiting here.