Zdravo Romi,
Upravo sam primio imejl da je moj dobitak nestao. Objavi?u ga ovde:
Nadam se da te ovaj imejl zati?e dobro!
Razumemo da ova situacija mo?e biti frustriraju?a i iskreno saose?amo sa va?im ose?anjima. Znajte da cenimo va?u iskrenost i da priznajemo da je kreiranje duplikata naloga bilo nenamerno.
Nakon pa?ljivog pregleda, mo?emo potvrditi da ?e va? originalni kazino nalog povezan sa imejl adresom ********* ostati aktivan i da mo?ete da nastavite sa svojim aktivnostima tamo.
Ako imate bilo kakvih pitanja u vezi sa ovim nalogom, kontaktirajte nas putem imejl adrese koja je povezana sa tim nalogom.
Tako?e, dozvolite mi da Vas ljubazno obavestim da, prema na?im Uslovima i odredbama koje ste u potpunosti prihvatili, kreiranje duplikata naloga predstavlja kr?enje bez obzira na nameru. Shodno tome, nedavno kreirani duplikat naloga povezan sa imejl adresom ******** je zatvoren. Ljubazno Vas obave?tavamo da je ova odluka kona?na i da se ne mo?e poni?titi.
?to se ti?e depozita upla?enog na dupli ra?un, osigura?emo potpuni povra?aj upla?enog iznosa koji ?e biti obra?en. Da bismo to uradili, ljubazno vas molimo da nam ?to pre dostavite potrebne podatke o bankovnom ra?unu.
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To je stvarno razo?aravaju?e jer sam se nadao pravednom re?enju, stari nalog NIKADA nije kori??en, trebalo je bar da mi dozvole da podignem novac pre nego ?to su deaktivirali nalog. Kriminalno.
Mislite li da ?e im i?ta promeniti mi?ljenje? Mislim da renomirani kazino ne bi trebalo samo da uzme moj dobitak.
Hvala vam.
Hello Romi,
So I've just received the email that my winnings are gone. I'll post it here:
I hope this email finds you well!
?We understand that this situation may be frustrating, and we genuinely empathis with your feelings. Please know that we appreciate your honesty and acknowledge that the creation of the duplicate account was unintentional.
?After careful review, we can confirm that your original casino account associated with the email ********* shall remain one active, and you are welcome to continue your activity there.
If you have any questions regarding this account, please contact us via the email which is linked to that account.
?Also, let me kindly inform you that as per our Terms & Conditions you have fully agreed, the creation of a duplicate account constitutes a breach regardless of intent. Consequently, the recently created duplicate account associated with the email ******** has been closed. We kindly inform you that this decision is final and cannot be reversed.
?Regarding the deposit made to the duplicate account, we will ensure a full refund of the deposited sum to be processed. To complete this, we kindly ask you to provide the necessary bank account details at your earliest convenience.
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That's really disappointing since I was hoping for a fair resolution, the old account was NEVER used, they should have atleast let me withdraw before disabling the account. Criminal.
Do you think anything will change their mind? I mean a reputable casino should'nt just take my winnings.
Thank you.
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