I would probably say that the best step would be to start a complaint and our team would take care of everything that is needed. It's quite a complicated situation and obviously there's going to be some little thing that's going to make the difference. 

If you are interested you can file a complaint here on this link. 

Are you in? 

I played live casino and I already verified my account and I won without bonus

Is this post related to your complaint? Am I right?

I can see that you asked our complaint team for some help with your issue, so could you tell us when exactly did this happen? When did you request the withdrawal?

Hopefully we'll be able to get some more information regarding all this from the casino and solve this issue soon.

May I ask if the casino provided any information about the reason they blocked your account, though?

A scam casino. Right from the start, you are invited to the casino with lies.

Ein Betrugs Casino . Schon von Anfang an wird mit Lügen zum Casino eingeladen.

So here is the proof

So hier der Beweis

I assume you deposited and didn't get the bonus am I right or was it somehow different? Feel free to describe the situation a bit more. Let's see if something can be done.

So when you read the text, the first thing it says is 100 FS free and that's it.

not until you have paid in.

and for me that is a fraud against me and my data.

Also wenn man den Text liest , steht da zuerst 100 FS kostenlos und Punkt.

kein erst wenn sie eingezahlt haben.

und das ist für mich ein Betrug gegenüber meiner Person und meiner Daten.

Yes, I understand that, and so what's the problem is that the casino is telling you that you have to deposit to get them, yes? Did you ask them why that is? 

Hi Jaro,

Im on same issue (well I haven't received email yet but I have a feeling they will) reading here only made me check the terms and conditions.

I won 15,000 USD on 1 dollar bet. But I was still on wagering I think I bet on higher just to get out of it. It's been 4 days my withdrawal is still pending. So now I'm worried this is same case as jonascicek98.

I've lost a lot before and looking forward to at least get money back.

Hope you can help me in this in case they came back with the terms

Hi, so you played with the bonus and finished wagering? As for your bet, what was it? I saw in their Terms you can bet maximum 5 euros.

So, can you tell me more about that? ??

Yeah, so I deposit 100 usd and got bonus i forgot how much the bonus but after some time I hit the jackpot and won 15k usd. As I was planning to withdraw I saw I cant cause of the bonus. I continued playing but I dont remember if I went above 5usd to be honest. I probably did to get out of wagering.

Now im very anxious cause until now since March 16th it is still pending withdrawal. When I asked them they said below

As I have checked, the manager will be able to process your withdrawal request as soon as the relevant department will complete the necessary security check.

??

?I am sorry that it takes time and kindly ask you for your patience, please do not worry, in this case we only have to wait a little."

So if ever I really went above that 5usd, for sure it won't credited?

It all depends on your game play, to tell you the truth.

Could you maybe remember if you went over the limit more times?

Because if it is like once or twice, maybe by mistake, it should not be that bad, but if you went over the limit over and over again, it doesn't look good, you know. ???♀?

Yeah, probably went above the limit. Not sure. Well until now my withdrawal is pending. Not yet rejected so hoping for the best. Better it takes a long time than getting zero out of it.

But hopefully someone can help me here. Cause now I got 22k in account and hoping it won't turn to dust.

It will all be seen in your game play if you went over the limit or not.

Is it possible for you to see or ask the casino to see your game log?

Hi, I think i was able to work around it. I kept playing. Till I lost few thousand ( i rather lose some than not getting any) Cause Im quite sure I did above the limit.

My withdrawals has been approved ??????

Just info for other people. I was able to connect with the VIP email.

If you make withdrawals either you add more withdrawals or cancelled your withdrawal, your pending withdrawals doest count on the day you withdrew them but the last day you made any transactions. This prolonged the process of withdrawal ?? so it was my fault i kept adding or canceling the withdrawals i made.

The most important thing here is that you got your money, even though, as you said, it was a bit less. Right?

Now I am keen to learn if you will continue playing there. So, what do you say?

Hello,

I'm relatively new here because I wanted to know why my withdrawal is still pending. I used crypto as a withdrawal.

I have successfully completed KYC.

29.06. at 4:00 a.m. I requested a withdrawal

So far, nothing has happened, and I haven't received a response to my email. I read everywhere that the casino pays out within 24 hours, but that's not the case for me at all.

Can someone maybe help me?

Thanks

Hallo,

ich bin relativ neu hier, weil ich wissen wollte, warum meine Auszahlung immer noch auf Ausstehend ist. Als Auszahlung habe ich Krypto genommen.

Ich habe KYC erfolgreich abgeschlossen.

29.06. um 4:00 Uhr habe ich eine Auszahlung beantragt

Bisher hat sich nichts gerührt und habe auch keine Anrwort auf meine E-Mail bekommen. Ich lese überall das das Casino innerhalb von 24 Stunden auszahlt, was aber bei mir überhaupt nicht der Fall ist.

Kann jemand mir vielleicht behilflich sein ?

danke

Hello, have you tried the live chat and could they tell you what's going on? Crypto should definitely be the fastest method but even here there can be occasional delays. 

But once you're verified and everything is fine on your side, it shouldn't take long. Maybe the casino just didn't process the withdrawal over the weekend. 

So try to wait and let us know your money has arrived.??