Hate to say it to you but you will never get your money.. i have 10k in my account with them for over a year you wil never get it.. very sorry but i wouldnt put any energy in it

I understand that but I not fair for the people to have that issue with that we need to do something about it!!!

They are criminals nothing we can do trust me i tried i lost 10k

The safety index of the casino is already very low, and every time there is an unresolved complaint, like yours, it will be lowered even more. So, at least, this is what you do to help others better understand how this casino works.

I'm sorry that it has to be this way, though.

Good afternoon,

Apparently I am another customer scammed by Magic Win.

I made my withdrawal on January 23rd. That is, a month and a half later and I am still waiting.

I've lost count of the number of times I've contacted them. At first, via chat, they told me it could take 7-21 days... And now that so much time has passed, they just tell me to wait.

As for emails, they just ignore me. They never answer and I'm already desperate.

My account is properly verified and I have not used any bonuses or anything like that.

It was a bit late to realize now, and after seeing the numerous complaints with Magic Win, that this place is a real fraud.

Can you intervene?

Buenas tardes,

Al parecer soy otro cliente más estafado por parte de Magic Win.

Realicé mi retirada el día 23 de enero. Es decir, un mes y medio después y sigo esperando.

He perdido la cuenta de las veces que he contactado con ellos. Por el chat, al principio me decía que podían demorar entre 7-21 días... Y ahora que ha pasado tanto tiempo, me dicen simplemente que espere.

En cuanto a los emails, directamente me ignoran. Nunca contestan y ya estoy desesperado.

Mi cuenta está correctamente verificada y no he utilizado ningún bono ni nada por el estilo.

Un poco tarde haberme dado cuenta ahora, y tras ver las numerosas quejas con Magic Win que este lugar es un auténtico fraude.

?Podéis intervenir?

I'm sorry, I do not have many positive insights for you. I suggest you browse this forum to get an idea of how this hideous casino works. To me it seems you have not seen its review, right? Well, time to check that out:

http://www.kpvfaw.com/magic-win-casino-review ?? (use VPN if the site can't be accessed from your location)

However, I encourage you to lodge a complaint against the casino, which is a free feature Casino Guru offers to players. The link is here ??

I'm almost sure we won't be able to help you get the money. On the other hand, since the casino has been ignoring complaints, each unresolved case pushes its Safey Index lower and sends a clear message to players who aim to investigate the casino before the first deposit. It's worth it, I'd say.

Thanks for replying Radka,

I just filed the complaint. I don't know if this will help.

Anyway, I have seen on the forum that some users (although very few) got their withdrawals at Magin win. Is this true?

I don't have much hope. Still, how long does the casino have to respond to your complaint?

Thank you so much.

Gracias por responder Radka,

Acabo de poner la queja. No sé si esto servirá de algo.

De todas formas, he visto en el foro que algunos usuarios (aunque muy pocos) obtuvieron sus retiradas en Magin win. ?Es esto verdad?

No tengo muchas esperanzas. Aún así, ?cuanto tiempo tiene el casino para contestaros a la queja?

Muchas gracias.

We'll see how it develops. 

As far as the process is concerned, first our team will ask you questions and then it will move to the resolver who will contact the casino. Each side always has a week to respond.

If you want to know how the whole process works, here is a guide that will tell you everything you need to know. 

Hello all,

another idiot here. Are there any recent examples at all of people getting paid a withdrawal? Have deslpsited a fair few hundred and have a pending withdrawal of about 50% of that full amount. After reading all these comments I’m expecting nothing but interested to know if they pay anyone out at all. Cheers

Hi, friend,

I requested a withdrawal on January 23rd and I am still waiting today.

I filed a complaint with the Casino Guru team yesterday and am waiting for any updates.

I'll let you know if there's anything.

Greetings.

Hola amigo,

Yo solicité una retirada el día 23 de enero y sigo esperando a día de hoy.

Ayer puse la queja a través del equipo de Casino Guru y estoy a la espera de que haya alguna novedad.

Cualquier cosa te informo.

Saludos.

Has anyone ever received a withdrawal of any amount?

Hello, I would say that players are not getting money rather than they are. At least at least from what I see in the complaints, the casino doesn't even cooperate with us and doesn't try to answer and resolve situations. If you read the other posts, you'd probably get to the same result, so I don't want to be negative, but I'm inclined to think it won't end well. 

Anyway, did you check the casino review before you played there? It has a pretty low safety index on our site, which I would say might be a sign for you not to play there. 

of course I didn’t check before, otherwise I wouldn’t have played. I’ve actually called my bank and fully made them aware. These scammers actually set up recurring payments instead of one of deposits and were clearly preparing to scam me further. I have blocked this card and instructed the bank to seek charge backs and I was 100% transparent with the website - they are showing up as either African retailers or Cyprus retailers, lol. To anyone else waiting on withdrawals from them, I strongly advise you to block your cards asap, they will be looking to scam you further. Also, I notice a few of you were advised by this casino to submit your details through again for a "faster withdrawal" - feels like a textbook scam to get all your card details and Rob you even more. Cut your losses now, block your cards and report, in the meantime while you bank investigates, you can still feel hopeful of getting your withdrawal but highly unlikely. It is a very convincing website and their software is pretty good, that’s why you will be feeling hopeful, but please don’t fuck yourselves any further, cancel those cards you deposited with - because like I said, you will still receive the withdrawal if you’re one of the rare lucky ones.

I understand, as far as chargebacks are concerned, you can close the door on playing in casinos. It doesn't have to be like that everywhere, but it can be a problem somewhere. On the other hand, if there was no other way to get your money back, that's probably the last resort I would take.

So if you go for it, feel free to tell me what the result was.

Of course, if you're going to play somewhere else, check the information ahead of time to avoid casinos like this.

Yes of course.

I have actually just received a withdrawal in to my bank account, which was unexpected and amounts to about 30% of my total deposits. I doubt they would have paid me out if it was a higher amount. I will update you on the chargeback case as I still will pursue it.

Hi deposited a total of ￡1400 in this casino on January 18-21st and withdrew ￡3500 with no bonuses or any promotions. I withdrew on 22nd January and now keep getting the same nonsense excuses from them, keep blocking me from the chats for asking where my money is. Complete scam. its been 48 days today and not even a sniff of me getting my money back. Not sure what to do now

same i withdrew ￡3500 on 22nd January not got penny back

how much did you put in? have u claimed back through bank?

All right then, I will wait and hope that everything will turn out well.

Fingers crossed.????

Why would it close the door on casinos? They’re not even a registered casino / gambling business?