Is this normal for this casino? or is it a scam?

esto es normal para este casino?o es una estafa?

Hello.

I see no signs of a scam, just a thorough check, I'd say.

Anyway, could you kindly answer my question regarding the verification? It plays a significant part in the withdrawal speed, you know?

If the account is verified!!!

Si esta verificada la cuenta!!!

If the account is already verified

Si la cuenta esta verificada ya

Hello.

That's indeed good news. Thank you.

Sadly, some casinos pay instantly, and some do not. But a scam means you won't ever get paid. I would stay positive. For instance, we allow the casino 14 full days to verify the account and proceed with the withdrawal. Only after this period is not fulfilled we step in through the complaint.

How long have you been waiting?

At the moment I have been counting last Saturday and Sunday for almost 1 week

De momento llevo casi 1 semana contando sábado y domingo pasados

This is painful to read. I'm convinced that with a good organization and dedicated employees, one week is the maximum reasonable threshold. Though I do not know what's causing such a delay, I certainly hope it will end soon! Are you in touch with the support?

Yes, every day and they always have some excuse or the same speech from 7 to 21 business days and of course it is €4092 so my patience is running out

Si todos los días y siempre tienen alguna excusa o el mismo discurso de 7 a21 días laborales y claro son 4092€ así q se m esta acabando la paciencia

this is what they keep telling me

esto es lo qué e no paran de decirme

So as I look at it, this is more like a general comment rather than something more concrete or suitable.

I'm sorry to say that, but it looks like we will get no further explanation; hence, hopefully, your money will be released soon. Otherwise, if 14 days pass without a sign of payment another option will be submitting a complaint. ??

My fingers are crossed for you. ????

Did anyone get paid from them? I'm still waiting

How long have you been waiting? I've been waiting for 14 days and they say it can take up to 21 days. For my part, I will give you that deadline, but if not, I will take legal measures.

Cuanto llevas esperando??yo llevo 14 días y m dicen q se pueden demorar hasta los 21..yo por mi parte les daré ese plazo pero si no tomaré medidas legales

What legal measures would you be planning to take? Similar waiting time for me, few days less I think.

Are you waiting for a big withdrawal?

danieljosifsnowden how much were you waiting for? I'm waiting for 5k

Can anyone that is still waiting please contact me, or let me know on here, thank you

It seems like they are paying small and first withdrawals maybe?

If you wait 14 days for your withdrawal and even then you still don't have it, I would recommend filing a complaint with us and our team will take a look at your situation. Would it be possible to update us on further developments ? 

I would also like to recommend using the "reply" button, because when you reply to someone, it notifies the player and you can shorten the time it takes for them to reply to you. 

This is just a detail. 

4092€

For now I will wait for the 21 business days that they mention, if after that there is no response I will contact you again

De momento esperaré a los 21 días hábiles q ellos mencionan si después de eso no hay respuesta contactaré con vosotros otra vez

I would like to file the complaint with you now!! Because they always tell me the same thing and I am already doubting whether they are going to pay me the amount that I have withdrawn!! I hope that soon you will tell me the steps to follow

Me gustaría poner la queja ya con vosotros!!xq siempre m dicen lo mismo y estoy dudando ya en si me van a pagar el importe que he retirado!!espero q pronto m digáis los pasos a seguir

Hi, if you have been waiting for two weeks, then I recommend to file a complaint here on this link: https://es.www.kpvfaw.com/quejas/todas

I'm also adding a guide that might be helpful, which tells you what to expect when you file a complaint: https://es.www.kpvfaw.com/instrucciones-resolucion-quejas

Anyway, what reason does the casino keep repeating when you can't make a withdrawal ? 

They tell me that I am still within the period of 7 to 21 business days and that they will notify me of any changes by email... which I have not received any.

Me dicen que aún estoy dentro del plazo de 7 a 21 días hábiles y que cualquier cambio me lo notificarán x mail..cosa que no he recibido ninguno