Hi, I was looking at the casino website and I saw a tab where you could access the telegram casino, so is this some kind of social casino? If so, they work a bit differently than regular casinos, so I'd like to draw your attention to this thread where you can find out more about them: http://www.kpvfaw.com/forum/casinos/the-widespread-trend-of-social-sweepstakes-casinos--are-these-considered-legit-online-casinos#post-97172

Have you ever withdrawn from there or is this your first withdrawal? I'd probably try to be patient, but if it can take any amount of time, that probably wouldn't be normal for me personally, and I wouldn't play in such casinos. 

Let me know if you hear anything new.

I registered at this casino because it has a high rating. They stole my winnings and deposits. And they do not respond to my complaint. Why do they have such a high rating?

Hi, I'm sorry to hear about your situation. The casino got black points and the rating was downgraded. 

Could you tell me what happened that they took your money? 

http://www.kpvfaw.com/mega-dice-casino-player-s-account-has-been-closed-3

Yes, I have read the summary of the whole situation. It's a great pity when the casino doesn't communicate because it's not such a huge amount that they can't pay it out, I think. If it's worth it for them to have a lower Safety Index, then unfortunately.

Anyway, from your point of view I would be very angry and frustrated. From our side, there was nothing more to do. 

I'm sorry.??

This casino been good to me; slots seem sketchy and not connected to providers but the cashouts are instant. I play micros so got no complains so far. Dunno if big amounts, but that doesnt concern me.

Then I would say it's fine except for the slots you describe. 

As for the withdrawals, what payment method do you use???

Btc, Jaro. But as I said, my biggest payment was 600+ and it was auto: u click the withdrawal and goes into your wallet instantly.

So far so good! Even slots hit more than, lets say, Stake.

I recommend for micros. For big players, I cant say coz I dunno. But for me, they have been good.

So, what about writing all this to your user review? Are you interested?

User reviews are a good source of information for others, you know. Just write everything you like or even don't like about this casino, if you wish.

Here's the link you can do so. ??

Post above seems a scam Romi! Sad to see! Hope u can remove it.

Marciag post.

Hello. I personally took care of these posts placed across the forum, and I expect we are about to say goodbye to this user very soon. I appreciate you noticing the possible danger. ??

I have been using Megadice recently and all was OK when i deposit and when I withdraw small profits. 2 days ago i deposited XRP which in USD is around 5.5-6K at that moment. After I place invest on football all the balance and won my ticket, i have a total balance of $12K currently while XRP price is 2.77

I tried to withdraw suddenly Withdrawal Error showing, then I contacted live chat, they asked me to do the KYC, after that I finished all KYC and got verified from them. I tried to withdraw my money still same error showing, more than 24 hours chasing them on live chat and nothing got solved, sent them emails and nobody replies.

Very poor customer support, very slow and nobody helps to solve the problem, they end the chat while you are still typing.

Extremely disappointed, I never expected that Megadice can treat loyal customers like that ??

This really sounds very disappointing. They surely should help you out as fast as possible.

Have you tried to contact them via email, though?

Maybe that would be better, and they would resolve the issue.??

Could you try that and let us know if there has been any movement, please?

Hi Romi,

I spoke in the live chat yesterday multiple times and today as well and as per the agents in live chat they said: Our team is working to fix the issue. We will notify you through email once it’s fixed.

Honestly it’s very frustrating, today it’s the 5th day that the issue isn’t fixed and I am not able to withdraw.

Allow me to upload a screenshots here from yesterday live chat and today live chat:

Thank you for your message and for the support.

Well, as I said before, the live chat probably doesn't know much, and that is why they wrote you this.

Try to wait for the email from the support or to contact them and ask for any information by email.

What do you say?

Hi again Romi,

I have sent a couple of emails at :

[email protected]

[email protected]

Unfortunately nobody has replied to my emails, and at this current moment the only way of connecting them is through live chat.

Yesterday and today I contacted live chat several times and again the same thing: They saying the issue is being worked on, and you will be notified.

The way how they treat the customer is not good, while I asked them to give an estimated timeline they never give, and holding customers money for a lifetime does it look normal to them?

I have asked the agents to ask the concerned department to give an estimated timeline and they are not helpful to do that.

Today it’s the 6th day that the withdrawal error isn’t fixed and I am not able to withdraw my funds.

This situation is annoying and frustrating.

Extremely disappointed from Megadice

I am sure that it is not easy this way. You should try to focus on something else, maybe so you distract yourself from thinking of it that much.

What about some hobbies?

It could really be helpful, you know.

Please make sure that our complaint team will investigate the matter and hopefully find out what is taking so long.

Sometimes it actually isn't even the casinos fault if they experience some technical issues. That already happened many times before, believe me.

Please hold on.??

Hi again Romi,

Today is the 7th day that the issue isn’t solved. This is totally unacceptable.

The worst part is that they keep saying same thing every time without any expected timeline and without quick action.

They are not replying to my emails which I sent to help @ megadice . Com and to complaints @ megadice . Con

Allow me to share screenshots from yesterday live chat and from today morning live chat:

Please Romi do something to help, it’s been 7 days not being able to withdraw my money.

Everything has a limit, Megadice already overpassed every normal limit for treating a customer like this and holding his money!!

Even though I understand how frustarting this must be, unfortunately I am not able to do much.

You just really need to wait for your complaint to move forward. Please mind the timer.

i have played at many , many casinos and mega dice have the worst customer service than any other.