Hello, I would like to make a complaint about a transfer I made via bank transfer, I did it successfully and sent the form with the proof of payment, it should also be noted that the payment method with which I transferred the deposit disappeared out of nowhere, many hours go by (it seems strange to me since it never takes me that long) and they notify me that my application form was rejected, by chance I see the payment methods and the payment method I used reappeared, I again send the form with the proof and the data, 1 hour later they notify me again that they rejected the application form, again the deposit method I used again disappeared out of nowhere (I think the error is from the system), I contacted all the support forms and they tell me to wait, days go by waiting and I do not receive any response about what happened to my money. They do not refund it to my bank account or my gaming account. The truth is that I trusted megapari casino, this has never happened to me, please I need your help, I have not been calm since then...My God..

My ID: 932575681

Hola quisiera hacer una queja sobre una transferencia que hice mediante transferencia bancaria, la realicé con éxito y envié el formulario con el comprobante de pago, también cabe recalcar que la forms de pago con la que yo transferí el depósito desapareció de la nada, pasan muchas horas (se me hace raro ya que nunca me tardo tanto) y me notifican que mi formulario de solicitud fue rechazado, de casualidad veo las formas de pago y el metodo de pago que usé volvió a aparecer, nuevamente envío el formulario con el comprobante y los datos, 1 hora después me vuelven a notificar que rechazaron el formulario de solicitud, nuevamente el metodo de deposito que utilicé volvió a desaparecer de la nada(creo que el error es del sistema), me contacté con todas las formas de soporte y me dicen que espere, pasan los días esperando y no recibo respuesta alguna de lo que pasó con mi dinero. No me lo reembolsan a mi cuenta bancaria ni a mi cuenta de juego. La verdad yo confiaba en megapari casino, nunca me ha pasado esto, por favor necesito su ayuda, no estoy tranquilo desde entonces...Dios mio..

Mi ID: 932575681

Hello, I see that apparently nothing has changed and you have filed a complaint about the case. It's good that you also have transcripts and proofs that the money left in order, so we'll have to wait for the casino now to see how it all develops. However, it is a complicated process and often the casino has to investigate what happened and where the money ended up. I believe that when they find out more, they will let you know and return the money.

If something changes, please let me know.

Okay, for the moment they tell me to wait and wait, every day I ask support waiting for them to give me an answer, I sent the money to the CBU they gave me in the payment methods, I transferred the money and now they have it, please megapari, give me a sincere answer, I have all the proof if you need it.

Okey, por el momento me dicen que espere y espere, cada día le pregunto a soporte esperando a que me den respuesta, yo envié el dinero al CBU que me dieron en los medios de pago, yo transferí el dinero y ahora ellos lo tienen, por favor megapari, denme una respuesta sincera, tengo todas las pruebas si las necesitan

Hello, good afternoon, I want to inform you that my problem has been solved, after 4 days of asking support every day it has been solved, what I now have to say is that the payment method with which I entered the money is no longer available, which would be the "bank transfer", I see that the payment method of "Mercado Pago" is also available. But in any case I will see how to withdraw it. Thanks megapari

Hola muy buenas tardes, quiero informar que ya se solucionó mi problema, luego de 4 días de estar preguntando cada día al soporte ya se solucionó, lo que ahora tengo para decir es que el metodo de pago con el que ingresé el dinero ya no está que sería el de "transferencia bancaria", veo que el metodo de pago de "mercado pago" también. Pero de igual forma ya veré como retirarlo. Gracias megapari

I am very glad that this has been resolved. So if you want to withdraw money and this is the only way to do it, I would recommend contacting the casino and see what they tell you. 

If there are any issues, just let them know and we'll see what we can do.

May you do well. ??

I am contacting you to request urgent help, as I cannot withdraw my funds and this is causing me a lot of uncertainty. On November 6, 2024, I made a deposit of S/1000 soles and won a bet. However, every time I try to withdraw my money, an error appears that prevents me from completing the process.

I have tried several times to resolve this situation. I even made a minimum top-up via VISA and Mastercard, wagered that amount, and tried again to withdraw the entire balance, but to this day I have not been able to access my funds.

Please help me resolve this immediately as I am worried that I will not be able to access my money. I would appreciate it if you could tell me what the problem is and what steps I need to take to complete the withdrawal successfully.

I appreciate your prompt response and assistance in this matter.

Sincerely,

Samuel Richard Medina Paucar

My email is:

Me comunico con ustedes para solicitar ayuda urgente, ya que no puedo retirar mis fondos y esto me está generando mucha incertidumbre. El 6 de noviembre de 2024, realicé un depósito de S/1000 soles y gané una apuesta. Sin embargo, cada vez que intento retirar mi dinero, aparece un error que me impide completar el proceso.

He intentado varias veces resolver esta situación. Incluso, hice una recarga mínima a través de VISA y Mastercard, aposté ese monto, y traté nuevamente de retirar todo el saldo, pero hasta el día de hoy no he podido disponer de mis fondos.

Por favor, necesito que me ayuden a solucionar esto de inmediato, ya que me preocupa no poder acceder a mi dinero. Les agradecería que me indiquen cuál es el problema y los pasos que debo seguir para completar el retiro con éxito.

Agradezco su pronta respuesta y ayuda en este asunto.

Atentamente,

Samuel Richard Medina Paucar

mi correo es : [email protected]

Hi, when you try to withdraw money, what error does it throw you, or what is the obstacle? When you tried to solve this problem, did you contact the casino, how should you proceed? That's probably the first thing I would do. When you say you won from bet, do you mean sports betting or did you also withdraw your money from the casino?

Please let me know.

Hello, I made the deposit with a method that is not enabled for withdrawal. I have not received my money since November 6th. I have tried all possible means but I still can't. Yesterday I made a withdrawal through YAPE of 1198 PEN but right after that they disabled that withdrawal option. Currently I don't know what will happen to my money, please help.

Hola debido a que hice el depósito con un medio que para hacer retiro no está habilitado. Llevo desde el 6 de noviembre sin cobrar mi dinero. Estoy intentando todos los medios posibles pero aún no puedo. El día de ayer hice un retiro por YAPE de 1198 PEN pero justo al rato desabilitan esa opción de retiró. Actualmente nose que va pasar con mi dinero porfavor ayuda.

It would be best to contact them and ask what to do next. So that they can give you guidance on all of this because if you can't withdraw and your method isn't there then I would like a recommendation from them as they should know better what to do in such a situation.

Have you tried asking them?

Hello, it's been three days since I was able to get my tokens credited. They have me saying that they are analyzing my case. The prudent waiting time for a solution has passed. I am attaching the ID number and proof of transaction.

Buenas ya van a ser tres días que no puedo hacer que me acrediten mis fichas. Me tienen con que están analizando mí caso. Ya pasó el tiempo prudente de espera de una solución. Adjunto número de ID y comprobante de transacción

Hi, do I understand correctly that you requested a withdrawal and the casino is investigating and you still can't withdraw? Or is it something else? How long has the whole process been going on? Have they told you anything more about the whole case?

Please let me know.

I can't get them to credit me back what I deposited. It's been 4 days now. They tell me they're investigating.

No puedo hacer que me acrediten lo que les deposite. Hoy ya son 4 días. Me dicen que están investigando.

I understand if the casino is investigating the whole situation so you will just have to be patient obviously and I firmly believe that you will get your money eventually. Did they tell you anything else besides the fact that they are investigating? For example, how long should it take?

That's what they respond every time I contact them. It's been 5 days now.

so es lo que responden ??cada que me comunico con ellos. Ya lleva 5 dias

Only one word to describe this casino: Scammers, I self-excluded over a year ago and used two cards to deposit. I opened many other accounts, the casino lets you play peacefully until the moment of withdrawal, when they ask you for documents and block you, even after depositing and losing thousands of euros, in case of winning they do not pay the winnings but they do not even refund the deposits if you lose. As if that were not enough they let me deposit peacefully in my name without any limit and they have no control over the deposits.

totally unreliable site for people who have gambling addiction problems. I still have an open account that I asked to close at least 20 times and they have always left it open even though they know that I manage it and I am a compulsive gambler and self-excluded from them. Non-existent assistance, they always ask to contact them by email and then they respond pretending nothing has happened and asking to expose the problem, once exposed they do not respond to you anymore. I have been waiting for their response to my complaint for more than two weeks and they have not even deigned to speak to me. Unworthy! The only casino that still allows me to play because it is convenient for them. Scam!

they play with my name and my addiction, they have destroyed my life and created enormous economic hardship. I hope they finally decide to reimburse me so that I can repay the damage they have created and so that I can rebuild my life

Solo una parola per descrivere questo casinò: Truffatori , mi sono autoescluso più di un anno fa e utilizzavo due carte per depositare. Ho aperto molti altri conti , il casinò ti fa giocare tranquillamente fino al momento del prelievo , quando ti chiedono i documenti e ti bloccano , anche dopo aver depositato e perso migliaia di euro , in caso di vincita le vincite non le pagano ma non rimborsano nemmeno i depositi se perdi . Come se non bastasse mi fanno depositare tranquillamente a nome mio senza alcun limite e non hanno nessun controllo sui depositi .

sito totalmente inaffidabile per persone che hanno problemi di dipendenza dal gioco . Tuttora ho un conto aperto che ho chiesto di chiudere almeno 20 volte e mi hanno sempre lasciato aperto pur sapendo che lo gestisco io che sono ludopatico e autoescluso da loro . Assistenza inesistente , chiedono sempre di contattarli per email e poi rispondono facendo finta di niente e chiedendo di esporre il problema, una volta esposto non ti rispondono più . Aspetto da più di due settimane la loro risposta al mio reclamo e non si sono degnati nemmeno di rivolgermi parola . Indegni ! L'unico casinò che ancora mi permette di giocare perché a loro fa comodo . Truffa!

giocano con il mio nome e con la mia dipendenza , mi hanno distrutto la vita e creato enormi disagi economici . Spero che decidano finalmente di rimborsarmi in modo da ripagare il danno che mi hanno creato e in modo da poter ricostruire la mia vita

Well, it's not very informative if you have to contact them every day and they don't know anything. It would probably be better to say that they don't know when the check will be over and that they will let you know by email. Of course it shouldn't take too long and we give casinos 14 days to pay out a player. I understand that if there is an investigation it may take longer but if they don't tell you anything relevant in that time then I would probably proceed to the next step.

So you will have to be patient and hope that everything will turn out well in the end. 

I am sorry if this is how you describe it.

On the other hand, our team is trying to assist you and Kubo is communicating with the casino, so you don't have to worry that if they don't answer you, nothing is happening. You saw in the complaint that they sent him an email. There are some things the casinos don't want to or can't share with the player, so you'll have to wait for it to develop.

I wish you a fair resolution.

Kubo has again confirmed the lack of attention from the casino and my right to receive the refund but this casino is really not fair. They continue not to respond and take time without even replying to me.

seriousness 0!

Kubo ha nuovamente confermato la mancanza di attenzione da parte del casinò e il mio diritto a ricevere il rimborso ma questo casinò è veramente poco corretto . Continuano a non rispondere e a prendere tempo senza nemmeno rispondermi .

serietà 0!

Yes, I saw it. Now it will be the casino's turn to respond, so I'm curious to see what kind of answer they give. Self-exclusion is a very important and sometimes difficult process for both players and casinos, but in order to be effective, similar situations must be avoided. 

So we will see what they say.